en
Troubleshooting
60
Fault
Cause
troubleshooting
Drum jerks after the pro-
gramme starts.
This is caused by an internal
motor test.
▶
Not a fault – no action required.
Vibrations and movement of
the appliance whilst spin-
ning.
Appliance is not correctly
aligned.
▶
Aligning the appliance
The appliance feet are not
fixed.
▶
Secure the appliance feet. Aligning
the appliance
Transit bolts have not been
removed.
▶
Removing the transit bolts
Drum does not turn, water
does not flow in.
Load detection is active.
▶
Not a fault – no action required.
Note:
The load detection can take up
to two minutes.
Heavy foam build-up
Detergent dosage is too
high.
▶
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the compartment for manual
dosing (not for outdoor clothing,
sportswear or items stuffed with
down).
▶
If intelligent dosing is activated, re-
duce the "basic dosage"
▶
If you dose manually, reduce the
amount of detergent for the next
washing cycle with the same load.
i-DOS
i-DOS
cannot
be actuated.
Intelligent dosing is not in-
tended for this programme.
▶
Not a fault – no action required.
Programme progress does
not allow intelligent dosing.
No remedial action possible.
Noise
Fault
Cause
troubleshooting
Rushing, hissing noise.
Water is flushed under pres-
sure into the detergent
drawer.
▶
Not a fault – normal operating
noise.
Longer, whirring noise be-
fore the start of the wash
cycle or fabric softening.
Intelligent dosing system dis-
penses detergent or care
products.
▶
Not a fault – normal operating
noise.
Brief whirring noise after
switching on the appliance.
Intelligent dosing system
carries out a function test.
▶
Not a fault – normal operating
noise.
