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Bosch WAU28PS0SN, User Manual And Installation Instructions

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Bosch WAU28PS0SN User Manual And Installation Instructions Download Page 53

Troubleshooting

 en

53

Fault

Cause and troubleshooting

Detergent residue on
the dry laundry.

Detergents may contain water-insoluble substances
that deposit on the laundry.

▶

Brush out the laundry after washing and drying.

Unsuitable detergent added to the dispenser of the in-
telligent dosing system.

1.

Check whether the detergent used is suitable. 
→ 

"Detergents and care products", Page 31

2.

Drain the dispenser. 
→ 

"Cleaning the detergent drawer", Page 38

3.

Clean the dispenser.

4.

Refill the dispenser. 
→ 

"Filling the dispensers", Page 35

Basic dosage is not correctly adjusted.

▶

If intelligent dosing is activated, reduce the basic
dosage → 

Page 36

.

Insufficient cleaning.

Basic dosage not adjusted.

▶

If intelligent dosing is activated, adjust the basic
dosage → 

Page 36

.

Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.

1.

Check whether the detergent used is suitable. 
→ 

"Detergents and care products", Page 31

2.

Drain the dispenser. 
→ 

"Cleaning the detergent drawer", Page 38

3.

Clean the dispenser.

4.

Refill the dispenser. 
→ 

"Filling the dispensers", Page 35

Unsuitable detergent added to the dispenser of the in-
telligent dosing system.

1.

Check whether the detergent used is suitable. 
→ 

"Detergents and care products", Page 31

2.

Drain the dispenser. 
→ 

"Cleaning the detergent drawer", Page 38

3.

Clean the dispenser.

4.

Refill the dispenser. 
→ 

"Filling the dispensers", Page 35

Water is leaking out at
the water inlet hose.

Water inlet hose is not correctly/securely connected.

1.

Connect the water supply hose correctly. 
→ 

"Connecting the water inlet hose", Page 14

2.

Tighten the screw connection.

Summary of Contents for WAU28PS0SN

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAU28PS0SN en User manual and installation instructions ...

Page 2: ...he appliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 17 5 3 Control panel 18 5 4 Operating logic 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 23 9 Programmes 26 10 Accessories 30 11 Laundry 30 11 1 Preparing the laundry 30 12 Detergents and care products 31 13 Basic o...

Page 3: ...38 17 Cleaning and servicing 38 17 1 Cleaning the drum 38 17 2 Cleaning the detergent drawer 38 17 3 Cleaning the drain pump 40 18 Troubleshooting 43 18 1 Emergency release 55 19 Transportation storage and disposal 55 19 1 Removing the appliance 55 19 2 Inserting the transit bolts 55 19 3 Using the appliance again 55 19 4 Disposing of old appliance 56 20 Customer Service 56 20 1 Product number E N...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...rnal switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insul...

Page 6: ...manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The applia...

Page 7: ...age 56 An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Page 11: ...recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the sho...

Page 12: ...tents of package After unpacking all parts check for any damage in transit and complete ness of the delivery ATTENTION If the appliance is operated with in complete or defective accessories the appliance may not be able to op erate properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories...

Page 13: ...e appliance in an up right position Installation loca tion Requirements Base Secure the appli ance with fixing brackets Page 30 Wooden joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Installation loca tion Requirements Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con ne...

Page 14: ...ews for the 4 transit bolts with a WAF 13 wrench 3 Remove the power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose ...

Page 15: ... may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 30 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an ...

Page 16: ...e foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance ca...

Page 17: ... as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 40 2 Door 3 Detergent drawer Page 17 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 5 2 Detergent drawer Note Observe the manufacturer s in structions on the use and dosage of the detergent and care product and the information in the programme de scri...

Page 18: ...ontrol panel to configure all functions of your appliance and to obtain information about the operating status 3 1 1 2 1 Programmes Page 26 2 Programme selector Page 31 3 Buttons Page 23 and dis play Page 20 5 4 Operating logic Some areas of the display respond to touch You can activate settings by pressing the buttons The activated settings are highlighted brightly on the display You can change o...

Page 19: ...sh cycle without any laundry 1 Press The switch on process takes a few seconds 2 Set the Drum Clean programme 3 Close the door 4 Pull out the detergent drawer 5 Pour approx 1 litre of water into the manual dosing compartment 6 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling...

Page 20: ...remaining in hours and minutes 10 1 Ready in time Buttons Page 23 9 0 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 23 No spin cycle draining only Prewash Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status 1 2 3 Additional rinse Additional rins...

Page 21: ... The intelligent dosing system for liquid detergent is activated Flashes The fill level of the dispenser is below the minimum level Intelligent dosing system Page 34 liquid detergent Dispenser for li quid detergent or fabric softener Lights up The intelligent dosing system for liquid detergent or fabric softener is activated Flashes The fill level of the dispenser is below the minimum level Intell...

Page 22: ...ote The programme duration is exten ded Foam detection system The appliance has detected too much foam Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low Detergent drawer The detergent drawer has not been pushed in fully E 35 10 1 Error Error code error displ...

Page 23: ...eactivate Dispenser con tents Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press the button for approx 3 seconds to specify the contents of the dispenser or set the basic dosage Intelligent dosing system Page 34 Finish in Up to 24 hours Set the programme end The programme duration is already in cluded in the...

Page 24: ...eactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or in regions with very soft water Rinse Hold Activate Deactivate Activate or deactivate spinning and draining at the end of the washing cycle The laundry remains in the water after the last rinse cycle Soak Activate Deactivate Activate or deactivate soaking Before the main wash cycle starts the laundry rem...

Page 25: ...nformation Memory Saving Setting Press the button for approx 3 seconds to save your customised pro gram settings Saving the programme settings Page 32 If you briefly press the button you can set customised program settings for your program ...

Page 26: ...erformance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in ...

Page 27: ... setting Max 40 C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1400 rpm Hygiene Plus Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers and for strict hygiene require...

Page 28: ...g Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Use washing powder or a detergent that contains bleach Halve the amount of detergent to avoid foaming Do not u...

Page 29: ...load kg The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate Speed The maximum load is re duced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 1 Speed activated 2 Washing not possible ...

Page 30: ...ily loaded and unloaded WMZPW20W 11 Laundry Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance ...

Page 31: ... ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use color bleaching agents in the appliance Do not pour vinegar into the dis pensers Page 35 of the intelli gent dosing system operation 13 Basic operation operation Note You can find further information in the digit...

Page 32: ...door 2 Place the laundry in the drum 3 Close the door Ensure that there is no laundry trapped in the door 13 6 Adding detergent and care product For programmes in which intelligent dosing is not possible or desirable you can add detergent manually Tip In addition to intelligent dosing you can also add additional care product for laundry e g stain re mover starch or bleach to the manual dosing comp...

Page 33: ...me or select a suitable programme for draining Programmes Page 26 3 Remove the laundry Unloading the laundry Page 33 13 10 Unloading the laundry 1 Open the door 2 Remove the laundry from the drum 13 11 Switching off the appli ance 1 Press 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects 4 Leave the appliance door and de tergent drawer open so that resid ual water can...

Page 34: ...ttings are retained even after the appliance has been switched off Buttons Page 23 Pour detergent or fabric softener into the compartment for manual dosing Adding detergent and care product Page 32 Activate the intelligent dosing sys tem once the programme has ended Buttons Page 23 Requirements The laundry is prepared Preparing the laundry Page 30 The laundry is sorted The laundry is placed in the...

Page 35: ...o fill the dispenser Display Page 21 Display Page 21 1 Pull out the detergent drawer 2 Open the dispenser cover 3 Pour liquid detergent and fabric softener into the relevant dis pensers Detergent drawer Page 17 Do not exceed the marking for the maximum fill level when filling 4 Close the dispenser cover Note To prevent the liquid deter gent or fabric softener from drying out close the dispenser co...

Page 36: ... for the de tergent the water hardness and the degree of soiling of the laundry Always set a basic dosage that cor responds to the dosage for a stand ard load of 4 5 kg Adjusting the basic dosage 1 Press and hold i DOS for ap prox 3 seconds a The display shows the basic dosage set for 2 To adjust the setting press 3 To end the setting process wait briefly Note To adjust the basic dosage for repeat...

Page 37: ...ery loud Set the volume of the signal at the end of the programme Button signal 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Display bright ness 1 low 2 me dium 3 high 4 very high Set the display brightness Drum cleaning reminder On OFF Activate or deactivate the re minder to clean the drum Programme counter 5 421 Display the numb...

Page 38: ...sh at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the Drum Clean programme without laundry and using washing powder 17 2 Cleaning the detergent drawer If you want to replace the liquid de tergent or fabric softener in the dis penser with another product or if the detergent drawer is dirty clean the det...

Page 39: ...lip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them ...

Page 40: ...p Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 41: ...ain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 40 1 Since water may remain in the drain pump unscrew the pump cap carefully The filter insert in the pump housing may become stuck due to coarse particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of tw...

Page 42: ...position 6 Insert and close the service flap 2 1 Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the Drain programme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into the manual dosing compartment 5 Select a suitable programme for draining Programme...

Page 43: ...Start Pause a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 40 The water outlet hose is connected too high Install the water outlet hose at a max...

Page 44: ...pears again after you clean the pump unit call customer service Customer Service Page 56 Note You can deactivate and manually dose the intel ligent dosing system until the fault is rectified Buttons Page 23 H 32 The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and smal...

Page 45: ...the symbol goes out flashes The automatic voltage control system detects an un authorised voltage under usage No remedial action possible Note If the power supply is stable the programme continues to run as normal Voltage under usage may cause extension of a pro gramme No remedial action possible Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres o...

Page 46: ...e manually reduce the amount of deter gent for the next washing cycle with the same load Additional water is added Do not add any extra water to the appliance while it is operating The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker in the fuse box has tripped Check the circuit breaker in the fuse box There h...

Page 47: ...nually dose the intel ligent dosing system until the fault is rectified Buttons Page 23 The detergent drawer has not been pushed in fully Push in the detergent drawer until the symbol goes out The door cannot be opened is activated Continue the programme by selecting Spin or Drain and pressing The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 33 Water...

Page 48: ...fed with down If intelligent dosing is activated reduce the basic dosage Page 36 If you dose manually reduce the amount of deter gent for the next washing cycle with the same load Unapproved extension installed on the water drain hose Remove any unapproved extensions from the water hose Connecting the appliance Page 14 The pump cap is not fully screwed in Ensure that the pump cap is screwed in all...

Page 49: ...e large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Do not add any extra water to the appliance while it is o...

Page 50: ...o remedial action possible High spin speed not reached A low spin speed is selected The next time you run a wash cycle set a higher spin speed is activated Select the programmes that are suitable for the type of fabric Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the dru...

Page 51: ...correctly aligned Aligning the appliance Page 15 The appliance feet are not fixed Secure the appliance feet Aligning the appliance Page 15 Transit bolts have not been removed Removing the transit bolts Page 13 Banging noises rat tling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump Page 40 Slurping rhythmical suction noise The drain pump is active the detergen...

Page 52: ... during the spin cycle Start the Spin programme Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Detergent residue on the damp washing Detergents may contain...

Page 53: ...ligent dosing is activated adjust the basic dosage Page 36 Detergent or care products have congealed in dis pensers of the intelligent dosing system 1 Check whether the detergent used is suitable Detergents and care products Page 31 2 Drain the dispenser Cleaning the detergent drawer Page 38 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 35 Unsuitable detergent added to t...

Page 54: ...se Water outlet hose is not connected correctly Connect the water outlet hose correctly Water outlet connection types Page 15 Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 38 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 55: ...ion manual by scanning the QR code in the table of contents or on www bosch home com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 40 6 Detach the hoses 7 Empty the dispensers 19 2 Inserting the transit bolts Secure the appliance for transporta tion using transit bolts in order to pre ve...

Page 56: ...ances as applicable throughout the EU 20 Customer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is f...

Page 57: ...Eco 40 602 2 5 2 22 0 180 30 0 23 1351 52 00 Cotton 20 C 9 0 3 44 0 400 98 0 23 1400 50 00 Cotton 40 C 9 0 3 44 1 290 98 0 44 1400 50 00 Cotton 60 C 9 0 3 44 1 750 98 0 60 1400 50 00 Cotton 40 C 9 0 4 14 1 330 110 0 44 1400 50 00 Easy Care 40 C 4 0 2 37 0 800 61 0 44 1200 30 00 Mix 40 C 4 0 1 05 0 640 44 0 42 1400 53 00 Wool Hand wash 30 C 2 0 0 41 0 300 48 0 29 800 26 00 1 Due to the influence of...

Page 58: ...m energy efficiency class F These light sources are available as a spare part and must only be replaced by trained specialist staff You can find more information about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters b...

Page 59: ......

Page 60: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001702116 9001702116 020711 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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