Bosch WAL28PH1GB User Manual And Installation Instructions Download Page 56

Page: 56 / 64

Troubleshooting

Fault

Cause and troubleshooting

Water is leaking out at
the water outlet hose.

Water outlet hose is not connected correctly.

▶

Connect the water outlet hose correctly.
→

"Water outlet connection types", Page 15

Odours have formed
in the appliance.

Humidity and detergent residue may promote the
formation of bacteria.

▶

→

"Cleaning the drum", Page 40

▶

If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.

Summary of Contents for WAL28PH1GB

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAL28PH1GB en User manual and installation instructions ...

Page 2: ...pliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 5 4 Operating logic 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 23 9 Programmes 26 10 Accessories 30 11 Laundry 30 11 1 Preparing the laundry 30 12 Detergents and care products 31 13 Basic operat...

Page 3: ... app 38 16 4 Activating Wi Fi on the ap pliance 38 16 5 Deactivating Wi Fi on the appliance 38 16 6 Resetting the appliance network settings 38 16 7 Remote start 39 16 8 Data protection 39 17 Basic settings 39 18 Cleaning and servicing 40 18 1 Cleaning the drum 40 18 2 Cleaning the detergent drawer 40 18 3 Cleaning the drain pump 42 19 Troubleshooting 45 19 1 Emergency release 57 20 Transportation...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Page 11: ... dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry...

Page 12: ...e properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 30 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear af...

Page 13: ...n joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance 4 4 Rem...

Page 14: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Page 15: ... cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 30 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 30 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using...

Page 16: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 61 2 Check the mains plug is inserted pro...

Page 17: ...rview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 42 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 ...

Page 18: ...e control panel to configure all functions of your appliance and to obtain information about the operating status 3 1 1 2 1 Programmes Page 26 2 Programme selector Page 31 3 Buttons Page 23 and dis play Page 20 5 4 Operating logic Some areas of the display respond to touch You can activate settings by pressing the buttons The activated settings are highlighted brightly on the display You can chang...

Page 19: ...le without any laundry 1 Press The switch on process takes a few seconds 2 Set the Drum Clean programme 3 Close the door 4 Pull out the detergent drawer 5 Pour approx 1 litre of water into the manual dosing compartment 6 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do no...

Page 20: ...maining 1 Ready in time Buttons Page 23 10 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg Pretreatment Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status 1 2 3 Additional rinse Additional rinse cycles are activated Buttons Page 24 Energy consump tion Energy consumption for the selected pro ...

Page 21: ...etergent Lights up The intelligent dosing system for liquid detergent is activated Flashes The fill level of the dispenser is below the minimum level Intelligent dosing system Page 34 liquid detergent Dispenser for li quid detergent or fabric softener Lights up The intelligent dosing system for liquid detergent or fabric softener is activated Flashes The fill level of the dispenser is below the mi...

Page 22: ...ote The programme duration is exten ded Foam detection system The appliance has detected too much foam Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low Detergent drawer The detergent drawer has not been pushed in fully E 35 10 1 Error Error code error displ...

Page 23: ... the basic dosage Intelligent dosing system Page 34 i Dos Activate Deactivate Dispenser con tents Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid deter gent Press the button for approx 3 seconds to specify the contents of the dispenser or set the basic dosage Intelligent dosing system Page 34 Ready in Up to 24 hours Set t...

Page 24: ...r the prewash directly in the drum Rinse Plus 1 2 3 Activate or deactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or in regions with very soft water Rinse Hold Activate Deactivate Activate or deactivate spinning and draining at the end of the washing cycle The laundry remains in the water after the last rinse cycle Soaking Activate Deactivate Activate or ...

Page 25: ...nformation Memory Saving Setting Press the button for approx 3 seconds to save your customised pro gram settings Saving the programme settings Page 32 If you briefly press the button you can set customised program settings for your program ...

Page 26: ...washing performance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adj...

Page 27: ... C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1400 rpm App Programs Select additional programmes directly via the Home Connect app A description of the programmes can be found in the Home Connect app Note Your ...

Page 28: ...and spin speed cannot be adjusted in this programme and are set automatic ally The maximum temperature is 30 C The maximum spin speed is 800 rpm 3 5 Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Use washing powder or a dete...

Page 29: ... en 29 Programme Description Max load kg If you wish to reduce the programme duration to 15 minutes activate Speed The maximum load is re duced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 1 Speed activated ...

Page 30: ...reparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hooks and eyes Tie c...

Page 31: ...nless steel Do not use bleaching agents in the appliance Do not pour vinegar into the dis pensers Page 35 of the intelli gent dosing system operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 13 1 Switching on the appli ance Requirement The appliance has been correct...

Page 32: ... Programmes Page 26 Requirement The laundry is pre pared Laundry Page 30 1 Open the door Make sure that the drum is empty 2 Place the laundry in the drum 3 Close the door Ensure that there is no laundry trapped in the door 13 6 Inserting the measuring aid for liquid detergent If you order the measuring aid as an accessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down...

Page 33: ... detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End 13 10 Adding laundry 1 Press The appliance pauses Note If appears it is not pos sible to add laundry When goes out it is possible to add laundry 2 Open the appliance door 3 Add or remove...

Page 34: ...ly depending on the programme and settings 15 1 Starting the programme with intelligent dosing system If you do not want to dose liquid de tergent and fabric softener manually use the intelligent dosing system This function is available depending on the selected programme and is activated automatically Note If you are using the intelligent dosing system do not add additional deter gent or fabric s...

Page 35: ...dispensers Note Fill the dispensers only with suitable detergent and care products Page 31 If you want to add more liquid deter gent or fabric softener in the dis penser use the same product If you want to replace the liquid de tergent or fabric softener in the dis penser with another product clean the detergent drawer beforehand Cleaning the detergent drawer Page 40 If you want to use both dispen...

Page 36: ...ct Home Connect This appliance is network capable Connecting your appliance to a mo bile device lets you control its func tions via the Home Connect app ad just its basic settings and monitor its operating status Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com The Home Connect services are not availab...

Page 37: ...k the dis play shows Home Connect Error Check whether the appliance is within the range of the Wi Fi home network Reconnect the appliance to the Wi Fi home network with WPS function 5 Connect the appliance to the Home Connect app Page 38 16 2 Connecting the appli ance to a WLAN home network Wi Fi without WPS function If your router does not have a WPS function you can connect the appli ance to you...

Page 38: ...ramme to position 3 a The display shows APP 2 Press a The appliance connects to the Home Connect app 3 Once your appliance is displayed in the Home Connect app carry out the last steps in the Home Connect app a If the display shows con the appli ance is connected to the Home Connect app 16 4 Activating Wi Fi on the appliance Note When Wi Fi is activated the en ergy consumption increases in com par...

Page 39: ...hts up Note To deactivate the function press 16 8 Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit the following types of data to the Home Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the...

Page 40: ...peration with the door open and leave the detergent drawer to dry Run the Drum Clean programme without laundry and using all pur pose washing powder 18 2 Cleaning the detergent drawer If you want to replace the liquid de tergent or fabric softener in the dis penser with another product or if the detergent drawer is dirty clean the detergent dispenser ATTENTION The pump unit contains electrical com...

Page 41: ...lip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them ...

Page 42: ...p Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 43: ... to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 42 1 Since water may remain in the drain pump unscrew the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Ensure that the impeller in the drain pump can rotate ...

Page 44: ... service flap 2 1 Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the Drain programme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into the manual dosing compartment 5 Select a suitable programme for draining Programmes Page 26 ...

Page 45: ...ve Press any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 42 The water outlet hose is connected too high Install the water outlet hose ...

Page 46: ...l customer service Customer Service Page 58 Note You can deactivate and manually dose the intel ligent dosing system until the fault is rectified Buttons Page 23 H 32 The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of ...

Page 47: ...em detects an un authorised voltage under usage No remedial action possible Note If the power supply is stable the programme continues to run as normal Voltage under usage may cause extension of a pro gramme No remedial action possible Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the compartment for manual ...

Page 48: ...ng cycle with the same load Additional water is added Do not add any extra water to the appliance while it is operating The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker in the fuse box has tripped Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kitche...

Page 49: ...lly Buttons Page 23 The detergent drawer has not been pushed in fully Push in the detergent drawer until the symbol goes out The door cannot be opened is activated Continue the programme by selecting Spin or Drain and pressing The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 33 Water level is too high Select a suitable programme for draining Programm...

Page 50: ...unapproved extensions from the water hose Connecting the appliance Page 14 The pump cap is not fully screwed in Ensure that the pump cap is screwed in all the way into the appliance The handle on the pump cap must be in a vertical position Cleaning the drain pump Page 43 Water is not flowing in Detergent is not being dispensed You have not pressed Press The filters in the water inflow are blocked ...

Page 51: ...ance while it is operating Drum jerks after the programme starts This is caused by an internal motor test Not a fault no action required Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance Page 15 The appliance feet are not fixed Secure the appliance feet Aligning the appliance Page 15 Transit bolts have not been removed Removing the ...

Page 52: ...ribute themselves better during the spin cycle Start the Spin programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the...

Page 53: ...ating noise Creasing The spin speed is too high The next time you run a wash cycle set a lower spin speed The load is too large The next time you run a wash cycle reduce the amount of laundry being loaded Unsuitable programme for the type of fabric Select the programmes that are suitable for the type of fabric The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is...

Page 54: ...dry Start the Rinse programme Unsuitable detergent added to the dispenser of the in telligent dosing system 1 Check whether the detergent used is suitable Detergents and care products Page 31 2 Drain the dispenser Cleaning the detergent drawer Page 40 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 35 Basic dosage is not correctly adjusted If intelligent dosing is activate...

Page 55: ...Cleaning the detergent drawer Page 40 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 35 Home Connect is not working properly Different causes are possible Go to www home connect com No connection to the home network Wi Fi is switched off Activating Wi Fi on the appliance Page 38 Wi Fi is activated but a connection to your home net work cannot be established 1 Ensure that ...

Page 56: ...ed correctly Connect the water outlet hose correctly Water outlet connection types Page 15 Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 40 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 57: ...pliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 42 6 Detach the hoses 7 Empty the dispensers 20 2 Inserting the transit bolts Secure the...

Page 58: ...roughout the EU 21 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on...

Page 59: ...Customer Service en 59 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly ...

Page 60: ...ual mois ture 1 Eco 40 602 10 0 3 50 1 250 60 0 45 1400 50 00 Eco 40 602 5 0 2 58 0 650 45 0 35 1400 50 00 Eco 40 602 2 5 2 50 0 300 40 0 26 1400 54 00 Cot tons 20 C 10 0 3 15 0 350 88 0 21 1400 48 00 Cot tons 40 C 10 0 3 15 1 200 88 0 43 1400 48 00 Cot tons 60 C 10 0 3 15 1 450 88 0 55 1400 48 00 Easy Care 40 C 4 0 2 29 0 770 62 0 42 1200 30 00 Mixed Load 40 C 4 0 1 00 0 620 42 0 41 1400 52 00 Wo...

Page 61: ...searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ternatively you can also find the model identifier in the first line of the EU energy label 24 Declaration of Con formity Robert Bosch Hausgeräte GmbH hereby declares that the appliance with Home Connect functionality con forms to the basic requirements and ...

Page 62: ...2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

Page 63: ......

Page 64: ...ooking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001709589 9001709589 020127 en Robert Bosch Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY w...

Search results

Summary of Contents for WAL28PH1GB

Reviews:

Brands by name

Popular brands

Bosch WAL28PH1GB, User Manual And Installation Instructions

Search results

Summary of Contents for WAL28PH1GB

Reviews:

Brands by name

Popular brands