Bosch WAL28PH0ES User Manual And Installation Instructions Download Page 45

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Troubleshooting

Fault

Cause and troubleshooting

"E:36 / -10"

▶

Remove any unapproved extensions from the water
hose. Connecting the appliance

The pump cap is not fully screwed in.

▶

Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
→

"Cleaning the drain pump", Page 42

"E:36 / -25 / -26"

Drain pump is blocked.

▶

→

"Cleaning the drain pump", Page 41

"E:10 / -00 / -10 /
-20"

The pump for the intelligent dosing system is blocked.

Switch off the appliance.

Clean the pump unit.
→

"Cleaning the detergent drawer", Page 39

If this display appears again, call customer service.
→

"Customer Service", Page 56

Note:

You can start the washing programme if you de-

activate the intelligent dosing system and dose manu-
ally.
→

"Buttons", Page 23

The water pressure is low.
No remedial action possible.
The filter in the water inflow is blocked.

▶

Clean the water inflow filter.

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is kinked or jammed.

▶

Ensure that the water inlet hose is not kinked or
jammed.

"E:35 / -10"

There is water in the base trough.

▶

Turn off the water tap.

▶

Call the after-sales service.
→

"Customer Service", Page 56

The appliance is leaking.

▶

Turn off the water tap.

▶

Call the after-sales service.
→

"Customer Service", Page 56

The detergent drawer has not been pushed in as far
as it can go.

▶

Push the detergent drawer in as far as it will go.

The pump unit is not inserted.

Summary of Contents for WAL28PH0ES

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAL28PH0ES en User manual and installation instructions ...

Page 2: ...g the appliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 5 4 Operating logic 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 23 9 Programmes 26 10 Accessories 30 11 Laundry 30 11 1 Preparing the laundry 30 12 Detergents and care products 30 13 Basi...

Page 3: ...ing Wi Fi on the appliance 37 16 6 Resetting the appliance network settings 37 16 7 Remote start 38 16 8 Data protection 38 17 Basic settings 38 18 Cleaning and servicing 39 18 1 Cleaning the drum 39 18 2 Cleaning the detergent drawer 39 18 3 Cleaning the drain pump 41 19 Troubleshooting 44 19 1 Emergency release 55 20 Transportation storage and disposal 55 20 1 Removing the appliance 55 20 2 Inse...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ... elements such as adapters exten sions valves or similar Make sure that the valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too hig...

Page 11: ... programme set tings for a programme the display shows the expected consumption Add detergent based on the laun dry s degree of soiling a For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes le...

Page 12: ...ble damage 3 Open the appliance door Basic operation Page 31 4 Remove any accessories from the drum 5 Close the appliance door 4 2 Contents of package After unpacking all parts check for any damage in transit and complete ness of the delivery ATTENTION If the appliance is operated with in complete or defective accessories the appliance may not be able to op erate properly or this may result in mat...

Page 13: ...ard minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance ATTENTION Residual water may freeze Freezing residual water may damage t...

Page 14: ...power cable out of the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not immerse the electrical AquaStop valve in water ...

Page 15: ...e Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 30 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 30 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from m...

Page 16: ...ing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 59 2 Check the mains plug is inserted properly ...

Page 17: ...ppliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 8 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 41 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 8 Water inlet hose Page 14 ...

Page 18: ... can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 1 1 2 1 Programmes 2 Programme selector Page 31 3 Buttons Page 23 and dis play Page 20 5 4 Operating logic ATTENTION Pressing on the display with force may cause damage Do not apply heavy pressure on the display Do not press on the display using pointed or sharp objects ...

Page 19: ...seconds 2 Set the Limp tambor pro gramme 3 Close the door 4 Pull out the detergent drawer 5 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Start Pause to start the programme a Th...

Page 20: ...ng Approximate expected programme dura tion or programme time remaining 10 1 Ready in time Buttons Page 23 10 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg Pretreatment Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status 1 2 3 Additional rinse Additional rinse cycles are activated Buttons P...

Page 21: ...intelligent dosing system for liquid detergent is activated Flashes The fill level of the dispenser is below the minimum level Intelligent dosing system Page 33 liquid detergent Dispenser for li quid detergent or fabric softener Lights up The intelligent dosing system for liquid detergent or fabric softener is activated Flashes The fill level of the dispenser is below the minimum level Intelligent...

Page 22: ...ote The programme duration is exten ded Foam detection system The appliance has detected too much foam Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low Detergent drawer The detergent drawer has not been pushed in fully E 35 10 1 Error Error code error displ...

Page 23: ...t the basic dosage Intelligent dosing system Page 33 i DOS Activate Deactivate Dispenser con tents Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press the button for approx 3 seconds to specify the contents of the dispenser or set the basic dosage Intelligent dosing system Page 33 Ready in Up to 24 hours Set ...

Page 24: ...rewash directly in the drum Rinse Plus 1 2 3 Activate or deactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or in regions with very soft water Rinse hold Activate Deactivate Activate or deactivate spinning and draining at the end of the washing cycle The laundry remains in the water after the last rinse cycle soaking Activate Deactivate Activate or deactiv...

Page 25: ...nformation Memory Saving Setting Press the button for approx 3 seconds to save your customised pro gram settings Saving the programme settings Page 31 If you briefly press the button you can set customised program settings for your program ...

Page 26: ...energy the actual washing temperat ure may deviate from the set washing temperature The washing performance meets legal require ments You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in this programme and is set automatically Max C Max 1400 rpm 10 0 Sintéticos Easy Care Wash items made from synthetic or blended fab rics Programme setting Max 60 C ...

Page 27: ... Spi Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1400 rpm Programas app Weitere Pro gramme Select additional programmes directly via the Home Connect app A description of the programmes can be found in the Home Connect app Note Your appliance must be connected to your home network and registered in your Home Con nect app...

Page 28: ...djusted in this programme and are set automatic ally The maximum temperature is 40 C The maximum spin speed is 1400 rpm 6 0 Limp tambor Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Use washing powder or a detergent that co...

Page 29: ...Programmes en 29 Programme Description Max load kg Programme setting Max 40 C Max 1200 rpm 1 Speed activated ...

Page 30: ...e laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hooks and eyes Tie cloth belts apron strings etc together or use a laundry bag Tie together longer drawstrings and tie cords with solid end pieces in hoods or trousers Remove curtain hooks and lead strips or use a mesh laundry bag...

Page 31: ...ents or on www bosch home com 13 1 Switching on the appli ance Requirement The appliance has been correctly installed and connec ted Installation and connection Page 12 Press The switch on process takes a few seconds a An audible function test is carried out 13 2 Setting a programme 1 Turn the programme selector and set the required programme Programmes Page 26 2 If necessary adjust the pro gramme...

Page 32: ...ucts Page 30 1 Pull out the detergent drawer 2 Pour in detergent Detergent drawer Page 18 3 If required add the care product 4 Push in the detergent drawer 13 7 Starting the programme Note If you want to change the time until the programme ends set the Ready in time first Press a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows...

Page 33: ...and fabric softener are dis pensed automatically depending on the programme and settings 15 1 Starting the programme with intelligent dosing system If you do not want to dose liquid de tergent and fabric softener manually use the intelligent dosing system This function is available depending on the selected programme and is activated automatically Note If you are using the intelligent dosing syste...

Page 34: ...dication during operation of the appliance fill the dispensers Note Fill the dispensers only with suitable detergent and care products Page 30 If you want to add more liquid deter gent or fabric softener in the dis penser use the same product If you want to replace the liquid de tergent or fabric softener in the dis penser with another product clean the detergent drawer beforehand Cleaning the det...

Page 35: ...peat the steps with i DOS Home Connect 16 Home Connect Home Connect This appliance is network capable Connecting your appliance to a mo bile device lets you control its func tions via the Home Connect app ad just its basic settings and monitor its operating status Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosc...

Page 36: ...k the dis play shows Home Connect Error Check whether the appliance is within the range of the Wi Fi home network Reconnect the appliance to the Wi Fi home network with WPS function 5 Connect the appliance to the Home Connect app Page 37 16 2 Connecting the appli ance to a WLAN home network Wi Fi without WPS function If your router does not have a WPS function you can connect the appli ance to you...

Page 37: ...ramme to position 3 a The display shows APP 2 Press a The appliance connects to the Home Connect app 3 Once your appliance is displayed in the Home Connect app carry out the last steps in the Home Connect app a If the display shows con the appli ance is connected to the Home Connect app 16 4 Activating Wi Fi on the appliance Note When Wi Fi is activated the en ergy consumption increases in com par...

Page 38: ... up Note To deactivate the function press 16 8 Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit the following types of data to the Home Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi...

Page 39: ...e to dry after every operation with the door open and leave the detergent drawer to dry Run the Limp tambor pro gramme without laundry and using all purpose washing powder 18 2 Cleaning the detergent drawer If you want to replace the liquid de tergent or fabric softener in the dis penser with another product or if the detergent drawer is dirty clean the detergent dispenser ATTENTION The pump unit ...

Page 40: ...lip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them ...

Page 41: ...p Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 42: ...move the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 41 1 Since water may remain in the drain pump unscrew the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Insert the pump cap 4 Screw the pump cap as far as it will go 90 The handle on the pump cap...

Page 43: ...Cleaning and servicing en 43 5 Insert and close the service flap 2 1 ...

Page 44: ...ing mode is active Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 41 The water outlet hose is connected too high Install the wa...

Page 45: ... customer service Customer Service Page 56 Note You can start the washing programme if you de activate the intelligent dosing system and dose manu ally Buttons Page 23 The water pressure is low No remedial action possible The filter in the water inflow is blocked Clean the water inflow filter The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet...

Page 46: ...ter and pour the mix ture into the compartment for manual dosing not for outdoor clothing sportswear or items stuffed with down If intelligent dosing is activated reduce the basic dosage Page 35 If you dose manually reduce the amount of deter gent for the next washing cycle with the same load lights up The temperature is too high Wait until the temperature has dropped Cancelling the programme Page...

Page 47: ...ker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Press Door is not closed 1 Close the door 2 Press to start the programme Childproof lock is activated Deactivating the childproof lock Page 33 is activated Check whether is activated Buttons Page 23 Laundry is caught in the door...

Page 48: ...gency release Emergency release Page 55 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 41 is activated Continue the programme by selecting or and pressing...

Page 49: ...t no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle The programme dura tion changes during the wash cycle The programme operation is optimised electronically This may change the programme duration Not a fault no action required The unbalanced load detect...

Page 50: ...f you dose manually reduce the amount of deter gent for the next washing cycle with the same load i DOS i DOS cannot be actuated Intelligent dosing is not intended for this programme Not a fault no action required Programme progress does not allow intelligent dos ing No remedial action possible High spin speed not reached A low spin speed is selected The next time you run a wash cycle set a higher...

Page 51: ... care products Not a fault normal operating noise Brief whirring noise after switching on the appliance Intelligent dosing system carries out a function test Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been remov...

Page 52: ...unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the programme Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the d...

Page 53: ...Filling the dispensers Page 34 Basic dosage is not correctly adjusted If intelligent dosing is activated reduce the basic dosage Page 35 Insufficient cleaning Basic dosage is not correctly adjusted If intelligent dosing is activated adjust the basic dosage Page 35 correctly Detergent or care products have congealed in dis pensers of the intelligent dosing system 1 Check whether the detergent used ...

Page 54: ...N home net work Wi Fi without WPS function Page 36 Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connect ing the water inlet hose 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not con...

Page 55: ...se of old appliances 20 1 Removing the appliance Note More detailed instructions for use can be found on www bosch home com or by scanning the QR code on the title page of this user manual 1 Turn off the water tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 41 6 Detach the hoses 7 Empty the dispensers 20...

Page 56: ...ustomer Service 21 Customer Service Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your applia...

Page 57: ...must be connected to the power supply The liability guarantee is valid for the service life of the appliance A claim can only be made under the guarantee if the appliance has been correctly installed and con nected with Aqua Stop according to our instructions this also in cludes correctly fitting the Aqua Stop extension genuine access ory Our guarantee does not cover defective supply lines or fitt...

Page 58: ...1 Resid ual mois ture 1 Eco 40 602 10 0 3 50 1 250 60 0 45 1400 50 00 Eco 40 602 5 0 2 58 0 650 45 0 35 1400 50 00 Eco 40 602 2 5 2 50 0 300 40 0 26 1400 54 00 Algodón Al godão 20 C 10 0 3 15 0 350 88 0 21 1400 48 00 Algodón Al godão 40 C 10 0 3 15 1 200 88 0 43 1400 48 00 Algodón Al godão 60 C 10 0 3 15 1 450 88 0 55 1400 48 00 Sintéticos 40 C 4 0 2 29 0 770 62 0 42 1200 30 00 Mix 40 C 4 0 1 00 0...

Page 59: ...for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ternatively you can also find the model identifier in the first line of the EU energy label Declaration of Conformity 24 Declaration of Con formity Declaration of Conformity Robert Bosch Hausgeräte GmbH hereby declares that the appliance with Home Connect functionalit...

Page 60: ...2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

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Page 64: ...ooking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001593779 9001593779 010928 en Robert Bosch Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY w...

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