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Customer Service

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Customer Service

Customer Service

If you have any queries on use, are
unable to rectify faults on the appli-
ance yourself or if your appliance
needs to be repaired, contact Cus-
tomer Service.
You can solve many problems your-
self by consulting the information on
eliminating faults in this instruction
manual or on our website. If this is
not the case, contact our Customer
Service.
We will always find an appropriate
solution and try to avoid unnecessary
visits being made by a Customer Ser-
vice technician.
With any warranty claims we will
make sure that your appliance is re-
paired by trained Customer Service
technicians using original spare
parts, including after the manufac-
turer's warranty has expired.
For safety reasons repairs to the ap-
pliance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or in-
terventions have been carried out by
persons not authorised by us for that
purpose or if our appliances have
been fitted with spare, supplementary
or accessory parts that were not
genuine parts and then resulted in a
defect.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.

Note: 

Under the terms of the manu-

facturer's warranty the use of Cus-
tomer Service is free of charge.

Detailed information on the warranty
period and terms of warranty in your
country is available from our Cus-
tomer Service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.

Product number (E-Nr.) and pro-
duction number (FD)

You can find the product number (E-
Nr.) and the production number (FD)
on the appliance's rating plate.
Depending on the model, the rating
plate is located:

¡

On the inside of the door.

¡

On the inside of the maintenance
flap.

¡

On the rear of the appliance.

Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.

Summary of Contents for WAJ24006GB

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAJ24006GB en User manual and installation instructions ...

Page 2: ...cle 26 Laundry 27 Preparing the laundry 27 Sorting laundry 28 Degrees of soiling 28 Care symbols on the care labels 28 Detergents and care products 29 Detergent recommendation 29 Detergent dosage 29 Basic operation 30 Switching on the appliance 30 Setting a programme 30 Adjusting the programme set tings 31 Loading laundry 31 Using a measuring aid for liquid detergent 31 Adding detergent and care p...

Page 3: ...s 43 Noise 46 Problem with results 46 Leakage 47 Odours 48 Emergency release 49 Transportation storage and disposal 49 Removing the appliance 49 Inserting the transit bolts 49 Using the appliance again 50 Disposing of old appliance 50 Customer Service 51 Product number E Nr and pro duction number FD 51 Consumption values 52 Technical specifications 52 ...

Page 4: ...rmation safe for future reference or for the next owner Check the appliance after unpacking it Do not connect the ap pliance if it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance According to this installation and instruction manual For washing machine washable fabrics and hand washable ...

Page 5: ...k Improper installation is dangerous Connect and operate the appliance only in accordance with the specifications on the rating plate Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed The installation must have a sufficiently large cro...

Page 6: ...f ted Do not lift the appliance on your own If this appliance is not correctly installed in a washer dryer stack the installed appliance may fall Only stack the dryer on a washing machine using the con nection kit from the dryer manufacturer No other installa tion method is permitted Do not install the appliance in a washer dryer stack if the dryer manufacturer does not offer a suitable connection...

Page 7: ...pliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when installing and transporting the appliance Safe use Follow these safety instructions when using the appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never pull on the power cord to unplug the appliance Al ways u...

Page 8: ... no longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of poisoning Detergents and care products may result in poisoning if con sumed If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren WA...

Page 9: ...wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solution CAUTION Risk of chemical burns If the detergent drawer is opened detergent and care products may spray out from the appliance Contact with eyes or skin may cause irritation Rinse eyes and or skin thoroughly with clean water if they come into contact with detergents or care products If accidentally swa...

Page 10: ...gress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessor ies is dangerous Only use the manufacturer s original spare parts and ori ginal accessories WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that cont...

Page 11: ...s the maximum value specified a pressure reducing valve must be installed between the drinking water connection and the hose set of the appliance Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have ...

Page 12: ...laundry without prewash Washing with prewash increases the programme duration and in creases energy and water con sumption The appliance has a continuous automatic load adjustment function Depending on the type of fabric and load capacity the continuous automatic load adjustment func tion optimally adjusts the water consumption and programme dur ation Energy saving mode If you do not use the appli...

Page 13: ... the instructions for the installation location Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a cover cap WARNING Risk of injury When using the appliance on a base the appliance may tip over Always secure the feet of th...

Page 14: ...r The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is required Only install the ap pliance under neath a continuous worktop that is se curely connected to adjacent cabin ets Installation location Requirements On a wall Do not trap the hoses between the wall and the appliance Note If you want to install the wash ing machine with a dryer as a washer dryer stac...

Page 15: ...n the four cover caps 6 Press down on the four cover caps Connecting the appliance Connect your appliance to the power supply water inlet and water outlet Connecting the water inlet hose Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely 1 Connect the water inlet hose 2 1 ...

Page 16: ...p Drainage into a wash basin Fix and secure the wa ter outlet hose with an elbow Page 26 Drainage into a plastic pipe with rubber sleeve Fix and secure the wa ter outlet hose with an elbow Page 26 Connecting the appliance to the electricity supply Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely 1 Insert the mains plug of the appli ance s power cable in a...

Page 17: ...rn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height ...

Page 18: ... of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 37 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 16 7 Transit bolts Page 14 ...

Page 19: ...er softener Bleach Stain remover 2 Compartment Fabric softener Liquid starch Waterproofing agent 3 Compartment I Detergent for prewash Hygiene detergent Controls The controls are used to configure all functions of your appliance and to obtain information about the operating status 2 4 1 1 3 3 1 Programmes Page 23 2 Programme selector Page 30 3 Buttons Page 22 4 Display Page 20 ...

Page 20: ...ing 10h 1 Ready in time The programme end has been set and the remaining number of hours is displayed Buttons Page 22 7 kg 1 Recommended load The maximum load capacity for the selected pro gramme in kg 1200 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining Wash Programme status Rinse Programme status Spin Programme status Rinse Hold Programme sta...

Page 21: ...he childproof lock Page 34 SpeedPerfect Short wash activated Buttons Page 22 Door Lights up The door is locked and cannot be opened Flashes The door is not closed properly Off The door is unlocked and can be opened Tap No water pressure Error code Fault display Signal Page 42 The water pressure is too low E 60 2B 1 Error Error code error display signal Error code Fault display Signal Page 42 1 Exa...

Page 22: ... not affected by this Finish in 1 24 hours Set the programme end The programme duration is already included in the set number of hours Once the programme has started the pro gramme duration is displayed Spin 1200 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is de activated The laundry remains in the water us...

Page 23: ...led laundry when you activate Speed Perfect If Speed Per fect is activated the maximum load capacity is reduced to 4 kg 7 90 1200 Cottons Intensive Wash hard wearing items made from cotton linen or blended fabrics Energy saving programme Note To save energy the actual washing temperature may deviate from the set washing temperature The washing performance meets legal requirements 7 60 1200 Eco 40 ...

Page 24: ...d fabrics 4 40 1200 Mixed Load Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laundry 4 40 1200 Delicates Silk Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag 2 30 800 Wool Hand or mac...

Page 25: ...nse Hold Spin Drain Spins and drains the water If you only want to drain the water activate 0 The laun dry is not spun 1200 Dark Wash Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent 4 1200 1 Programme setting ...

Page 26: ...e standard water in let hose with a longer hose 2 20 m 00353925 Elbow Secure the water outlet hose in place 00655300 Liquid detergent insert Measure liquid detergent 00637516 Before using for the first time Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water ru...

Page 27: ...Page 30 Laundry Laundry You can wash all items that the man ufacturer has marked as machine washable on the care label and fab rics made from hand washable wool using your appliance Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laund...

Page 28: ...Degree of soiling Soiling Examples Light No dirt or stains are visible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are visible T shirts shirts or blouses are sweat soaked or have been worn a few times Towels or bedding that has been used for up to one week Heavy Dirt or stains are clearly visible Tea tow...

Page 29: ...gents in the appliance Detergent recommendation This information helps you to choose the right detergent for your fabrics Detergent Fabrics Programme Temperature Standard detergent with op tical brighteners Heat resistant white fabrics made from cotton or linen Cottons From cold up to 90 C Detergent for colours without bleach or optical brighteners Coloured fabrics made from linen or cotton Cotton...

Page 30: ...rgent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the manufacturer s packaging Adjust the dosage to the actual load Basic operation Basic operation You can find out everything you need to know about operating your appli ance here Switching...

Page 31: ...y Notes Please read the safety information Page 4 to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the relevant programme Page 23 Requirement Prepare and sort the laundry Laundry Page 27 1 Open the door 2 Ensure that the drum is empty 3 Separate the laundry and place it in the drum 4 Note Ensure that there is no laun dry trapped in the door Close th...

Page 32: ... detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End Soaking laundry You can soak the laundry before washing in the appliance by pausing the programme Note No additional detergent is re quired The washing solution is then used for washing ...

Page 33: ...gramme status is Rinse Hold 1 Set the Spin or Drain pro gramme 2 Press Start Reload Unloading the laundry Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely 1 Open the door 2 Remove the laundry Switching off the appliance 1 Turn the programme selector to Off 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects 4 Leave the door and...

Page 34: ...ctivating the childproof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sec buttons for approx 3 seconds So that the programme currently running is not cancelled the pro gramme selector must be set to the initial programme a goes out in the display ...

Page 35: ... your appliance Basic setting Programme pos ition Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Changing the basic settings 1 Set the programme selector to po sition 1 ...

Page 36: ...mp cloth The appliance parts remain clean and hy gienic Remove all detergent residue spray residue or other residues im mediately Fresh deposits are easier to remove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the resid ual water to dry redu cing odours in the ap pliance Cleaning the drum If you often wash at a washing tem perature of 40 C an...

Page 37: ... for coffee machines may damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely 1 Turn off th...

Page 38: ...the appliance safely Requirement The drain pump is empty Page 37 1 Because water may remain in the drain pump remove the pump cap carefully 2 Clean the inside and the thread on the pump cap and pump housing 3 Make sure that the impeller in the drain pump can be turned 4 Insert the pump cap and screw it on 90 The handle on the pump cap must be in a vertical position 5 Insert the maintenance flap an...

Page 39: ...r outlet hose and si phon connecting piece 5 Reattach the water outlet hose and secure the connection point using the hose clamp Clean the water inlet filters Clean the filter in the water inlet in the event of blockages or if the water pressure is too low Emptying the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for...

Page 40: ...er inlet hose and check for leaks Cleaning the filter on the appliance Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 39 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush ...

Page 41: ...Cleaning and servicing en 41 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Page 42: ...n a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 37 The water outlet hose is con nected too high Install the water outlet hose at a maximum hei...

Page 43: ...o start the programme All other error codes Malfunction Call the after sales service Customer Service Page 51 Malfunctions Fault Cause troubleshooting The appliance is not work ing The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker is faulty Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting ...

Page 44: ...gency release Page 49 The water is not draining Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 37 is activated Continue the programme by select ing Spin or Drain and pressing Start...

Page 45: ...g the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a ...

Page 46: ...ligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Banging noises rattling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump Page 37 Slurping rhythmical suction noise The drain pump is active the detergent solution is pumped out Not a fault normal ...

Page 47: ...s in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Detergent residue on the damp washing Detergents may contain wa ter insoluble substances that deposit on the laundry Start the Rinse programme Detergent residue on the dry laundry Detergents may contain wa ter insoluble substances that deposit on the laundry Brush out the laun...

Page 48: ...hooting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 36 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 49: ...sposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 39 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump Page 37 ...

Page 50: ...the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power...

Page 51: ...or accessory parts that were not genuine parts and then resulted in a defect Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus...

Page 52: ...0 58 Easy Care 40 C 4 0 2 29 0 770 63 0 43 1200 30 Mixed Load 40 C 4 0 1 00 0 620 44 0 41 1200 60 Wool 30 C 2 0 0 41 0 220 40 0 22 800 25 1 Due to the influence of water pressure hardness and inlet temperature ambient temperature type amount and soiling of laundry detergent used fluctuations in the power supply and the se lected additional functions the actual values may deviate from the stated va...

Page 53: ...mum 100 kPa 1 bar Maximum 1000 kPa 10 bar Length of the water in let hose 150 cm Length of the water outlet hose 150 cm Length of the power cord 160 cm Max draining height 100 cm Minimum draining height 60 cm 1 Depending on the appliance specifications ...

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Page 56: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001507138 9001507138 ...

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