37
Customer service
Before you call customer service, please check
whether you can eliminate the fault yourself (see from
page 33).
A technician who is called out to give advice will
charge you, even if the appliance is still under
guarantee.
You can find your nearest customer service in the
enclosed address list. Please provide customer
service with the product number (E-Nr.) and the
production number (FD) of the appliance.
These numbers are shown on the rating plate which
can be found on the frame of the open door and also
on the identification plate, enclosed by a thick line, on
the front of the machine behind the nameplate.
Please note the two numbers in the space provided
above.
In specifying the product number and production
number of your appliance, you help us in our attempt
to prevent unnecessary travelling and the associated
extra costs.
Rating plate
E-Nr.
FD
Product number
Production number
