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    After-sales service

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After-sales service

After-sales service

If you cannot rectify the fault yourself 

(Faults – what to do? 

~

 Page 34

), 

please contact customer services. 

Cover page
We will always find an appropriate 

solution to avoid unnecessary visits by 

engineers.
Please provide the after-sales service 

with the product number (E no.) and the 

production number (FD) of the 

appliance.

You can find this information (* 

depending on the model):
On the inside of the washing machine 

door*/in the opened service flap* and 

on the rear of the appliance.

Trust the expertise of the 

manufacturer.

 

Contact us. By doing so, you can be 

sure that the repairs are carried out by 

trained service personnel using genuine 

spare parts.

J

Technical data

Technical data

Dimensions:

 

850 x 600 x 550 mm
(height x width x depth)

Weight:

 

68 - 75 kg (depending on model)

Mains connection:

 

Mains voltage 220 - 240 V/50 Hz
Nominal current 10 A
Nominal power 2000 – 2300 W

Water pressure:

 

100 - 1000 kPa (1 - 10 bar)

Power consumption when switched 

off:

 

0.20 W

Power consumption when ready for 

use (left-on mode):

 

1.90 W

Product number

Production number

(1U

)'

Summary of Contents for WAE20067ES

Page 1: ...en Instruction Manual and Installation Instructions Washing machine ...

Page 2: ...perating and installation instructions describe different models any differences will be pointed out at the relevant points in the text Read these operating and installation instructions before switching on the washing machine Display rules Warning This combination of symbol and signal word indicates a possibly dangerous situation Not heeding the warning can cause death or injuries Caution This si...

Page 3: ...are the laundry 21 Sorting laundry 22 Starching 22 Dyeing bleaching 22 Soaking 22 C Detergent 23 Correct selection of detergent 23 Saving energy and detergent 23 Additional programme settings24 Quick wash 24 Rinse Stop 24 Reducing the spin speed 24 Easy Iron 24 Aqua Plus 24 Rinse Plus 24 1 Operating the appliance 24 Preparing the washing machine 24 Select programme switch on the appliance 25 Selec...

Page 4: ...ems and hand washable woollens see label on item Using the appliance for any other purpose is outside of the scope of its intended application and is forbidden This appliance is suitable for operation with mains water and commercially available detergents and care products must be suitable for use in washing machines This appliance is intended for use up to a maximum height of 4000 metres above se...

Page 5: ...by persons with a lack of experience or knowledge as long as they are supervised or have received instruction on how to use the appliance safely and they have understood the potential risks of using the appliance Children must not play with this appliance Do not allow children to clean or maintain this appliance unsupervised Keep children under 3 years and pets away from this appliance Do not leav...

Page 6: ...e skin irritation Rinse eyes skin thoroughly if they it come s into contact with detergents or care products Keep detergents and care products out of the reach of children Installation Warning Risk of electric shock fire material damage damage to the appliance If the appliance is not installed properly this may lead to a dangerous situation Ensure the following The mains voltage on your power sock...

Page 7: ...r strips may result in fire due to overheating or short circuiting Connect the appliance directly to an earthed socket that has been correctly installed Do not use extension cords power strips or multi way couplers Warning Risk of injury material damage damage to the appliance The appliance may vibrate or move when in operation potentially resulting in injury or material damage Place the appliance...

Page 8: ...lied by other brands to connect to the water supply may result in material damage or damage to the appliance Use the hoses supplied with the appliance or genuine spare part hoses only Materialdamage damagetotheappliance The appliance is secured for transportation by transport locking devices If the transport locking devices are not removed before the appliance is operated this may result in damage...

Page 9: ...re is a risk of scalding if you come into contact with hot detergent solution e g when draining hot detergent solution into a washbasin Do not reach into the hot detergent solution Warning Eye skin irritation Detergent and care products may spray out if the detergent drawer is opened while the appliance is in operation Rinse eyes skin thoroughly if they it come s into contact with detergents or ca...

Page 10: ...lug from the socket always take hold of the plug itself and never the mains cable otherwise this may damage the mains cable Do not make any technical modifications to the appliance or its features Repairs and any other work on the appliance must only be conducted by our customer service or by an electrician The same applies for replacing the mains cable when necessary Spare mains cables can be ord...

Page 11: ...dues immediately 7 Environmental protection EnvironmentalprotectionPackaging used appliance Dispose of packaging in an environmentally friendly manner This appliance is designated according to European Directive 2012 19 EC which governs waste electrical and electronic equipment WEEE The directive provides a framework for the collection and recycling of old appliances which is valid across the EU T...

Page 12: ...final inspection Secure installation Warning Risk of injury The washing machine is very heavy Be careful when lifting transporting the washing machine wear protective gloves If the washing machine is lifted by protruding components e g the washing machine door the components may break off and cause injuries Do not lift the washing machine by protruding parts If the hose and mains cables are not la...

Page 13: ... kitchenette Warning Risk of death There is a risk of electric shock if live components are touched Disconnect the appliance from the power supply Notes A recess width of 60 cm is required Only install the washing machine underneath a continuous worktop that is securely connected to adjacent cabinets Warning Risk of electric shock If you remove the appliance covering plate for installation underne...

Page 14: ...aStop and cold water supply hose approx 2 50 m Order no WMZ2380 WZ10130 Z7070X0 A longer supply hose approx 2 20 m for standard models Individual component number for the after sales service 00353925 Water connection Warning Risk of death There is a risk of electric shock if live components are touched Do not immerse the AquaStop safety valve in water it contains an electric valve Caution Water da...

Page 15: ... tightened too much with a tool pliers the thread may be damaged Optimum water pressure in the supply network At least 100 kPa 1 bar Maximum 1000 kPa 10 bar When the tap is open the water flow rate is at least 8 l min If the water pressure is higher than this a pressure reducing valve must be installed Connection Connect the water supply hose to the tap 26 4 mm and to the appliance not necessary f...

Page 16: ...ined water The water drains away quickly enough Drainage into a siphon The connection point must be secured using a hose clamp with a diameter of 24 40 mm available from specialist retailers Levelling Align the appliance using a spirit level Incorrect alignment may result in loud noises vibrations and machine movement 1 Loosen the lock nuts using a spanner turning it in a clockwise direction 2 Che...

Page 17: ...to contact with heat sources Before washing for the first time The washing machine was thoroughly tested before leaving the factory In order to remove any water which may be left over from the test run the first washing cycle without any laundry Notes The washing machine must be correctly installed and connected from Page 12 Never use a damaged machine Inform the after sales service Page 34 1 Chec...

Page 18: ...2 Insert all four sleeves Clip the mains cable securely in the holders Insert and tighten the screws Before switching on the appliance again Notes The transport locks must be removed To prevent unused detergent from flowing straight into the drain during the next wash Pour approx 1 litre of water into compartment II and start the Empty programme ...

Page 19: ... machine door 2 Select a programme e g Cottons Empty any pockets Load the laundry Ensure that you do not trap any items of laundry in the door 3 Close the washing machine door Add detergent Select additional settings if necessary Start the programme 4 Programme end Open the loading doorandremovethe laundry Turntheprogramme selector to Ú Turn off the tap for models without AquaStop ...

Page 20: ...to know the appliance 20 Getting to know the appliance GettingtoknowtheapplianceWashing machine Detergent drawer Page 25 0 Control panel 8 Door with door handle 9S Open the door 9T Close the door Service flap 6 7 ...

Page 21: ...g your laundry Empty any pockets Look out for metal items paperclips etc and remove them Wash delicates in a laundry bag tights underwired bras etc Close any zips button up any cover buttons Start button for starting interrupting and cancelling a programme 0 Additional programme settings can be selected depending on the model Overview of all additional programme settings Page 24 8 Status indicator...

Page 22: ...A gentle washing process is required e g the Easy Care programme V An especially gentle washing process is required e g the Delicates Silk programme W Suitable for washing by hand e g the W Wool programme Ž Do not wash the laundry in the machine Starching Note Laundry should not be treated with fabric softener Starching is possible in all wash programmes if liquid starch is used Measure starch int...

Page 23: ...iscose Select the Delicates Silk programme cold max 40 C Detergent for woollens Suitable for woollen fabrics Select the Wool programme cold max 40 C Saving energy and detergent For light and normal soiling you can save energy by lowering the washing temperature and detergent Note When measuring the amount of all detergents additives care products and cleaning agents please always check the manufac...

Page 24: ...Reducing the spin speed e g 0 Easy Iron p Anti Crease For a gentle final spin with subsequent fluffing Residual moisture of the laundry is increased slightly Aqua Plus Z Aqua Plus Increased water level and additional rinse cycle extended washing time For areas with very soft water or for further enhancing the rinsing result Rinse Plus O Rinse Plus Additional rinse cycle For areas with very soft wa...

Page 25: ...machine Hand rinse these items of laundry thoroughly beforehand Notes Mix items of laundry of varying sizes Laundry items of different sizes distribute themselves better during the spin cycle Washing laundry items individually may result in an unbalanced load Do not exceed the specified maximum load Overfilling the appliance adversely affects the washing result and encourages creasing 1 Unfold pre...

Page 26: ...d detergent into the corresponding dispenser and place in the drum Pour the detergent and care products into the appropriate compartments 1 Pull out the detergent drawer as far as possible 2 Add detergent and or care products 3 Close the detergent drawer Measuring aid for liquid detergent depending on the model Position the measuring aid for dosing the correct amount of liquid detergent 1 Pull out...

Page 27: ...ator light depending on the model To end the programme 1 Select the Spin or Empty programme 2 Press the Start button Setting depends on the model Programme end The 0 Spin and Start button indicator lights will flash The Start button indicator light depending on the model Removing laundry switching off the appliance 1 Open the washing machine door and remove the laundry Note If you cannot open the ...

Page 28: ... use cleaning agents that contain solvents Caution Damage to the appliance Cleaning agents that contain solvents e g cleaning solvent can damage surfaces and components in the machine Do not use cleaning agents that contain solvents Machine housing control panel Wipe the housing and the control panel with a soft damp cloth Do not use any abrasive cloths scourers or cleaning agents stainless steel ...

Page 29: ...nt solution you may be scalded Allow the detergent solution to cool down 1 Turn off the water tap so that no more water can flow in and has to be drained via the detergent solution pump 2 Switch off the appliance Pull out the mains plug 3 Open and remove the service flap 4 For models With a drainage hose Remove the drainage hose from its holder and remove the sealing cap Allow the detergent soluti...

Page 30: ...d secure the connection point using the hose clamp Filter in the water supply blocked Warning Risk of electric shock Do not immerse the AquaStop safety valve in water it contains an electric valve First reduce the water pressure in the supply hose 1 Turn off the tap 2 Select any programme except Rinse Spin Empty 3 Press the Start button Allow the programme to run for approximately 40 seconds 4 Set...

Page 31: ...e washing machine door if water can be seen through the glass 1 Switch off the appliance Pull out the mains plug 2 Drain the detergent solution 3 Use a tool to pull the emergency release downwards and then release The washing machine door can then be opened Information about the indicator lights Indicator symbol Cause remedy The Rinse and N Wash status indi cators are flashing Close the washing ma...

Page 32: ...tection system has interrupted the spin because the laundry is unevenly distributed Distribute small and large items of laundry evenly in the drum Has the additional programme setting for p Easy Iron been selected Is the selected speed too low The spin cycle starts up several times Not a fault the unbalanced load detection system is adjusting an imbal ance Residual water in the care product dispen...

Page 33: ...4 There is detergent residue on the laundry Some phosphate free detergents contain water insoluble residue Select the Rinse programme or brush the laundry after washing If you cannot rectify a fault yourself after switching the machine off and then on again or a repair is required Set the programme selector to the Off position The appliance is now switched off Unplug the mains plug from the socket...

Page 34: ...de of the washing machine door in the opened service flap and on the rear of the appliance Trust the expertise of the manufacturer Contact us By doing so you can be sure that the repairs are carried out by trained service personnel using genuine spare parts J Technical data TechnicaldataDimensions 850 x 600 x 550 mm height x width x depth Weight 68 75 kg depending on model Mains connection Mains v...

Page 35: ...6 ...

Page 36: ...001271126 9902 You can find the contact information for all countries in the attached after sales service directory 7 Advice and repair order in the event of faults GB 0344 892 8979 Calls charged at local or mobile rate IE 01450 2655 0 03 per minute at peak Off peak 0 0088 per minute ...

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