Bosch Vivalytic, Instructions For Use Manual

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© Bosch Healthcare Solutions GmbH 19 Instructions for use
Maintenance and troubleshooting
6.6 Troubleshooting
For troubleshooting also see the information displayed on the screen.
Description Solution
The analyser does not turn on.
Check the connection to the power source.
Check if the cable is correctly plugged into the analyser and the
plug socket.
Try turning the power switch off and on again.
Check if the power switch is turned on
.
The screen does not turn on.
Check if the analyser is in standby (front button illuminated).
Press the front button to wake up.
Check the connection to the power source.
Check if the cable is correctly plugged into the analyser and the
plug socket.
Try turning the power switch off and on again.
Check if the power switch is turned on
.
The analyser turned off during a test.
Check if the analyser is in standby (front button illuminated).
Press the front button to wake up.
Check if the power is in on mode. If not, try turning the power switch
off and on again.
Make sure the cable is not damaged and is plugged into both the
analyser and the plug socket. If you cannot see any visible damage or
a wrongly plugged-in cable, do not change anything on the analyser
and contact customer service (see chapter 1.2).
Scanning the sample code is unsuccessful.
Make sure that the scanner is working and consider information
displayed on the screen.
Make sure the scanner of the analyser is capturing the sample code
and check the distance between the scanner and the sample code.
Vary the distance between code and scanner, hold the code closer
and further away.
Check if the scanner is blocked or dirty. If necessary clean it as
described in chapter 6.2.
The red light has to shine on the code.
Make sure the code is not damaged.
Make sure to use a sample with a code.
If it cannot be read, type in the sample information manually.
Scanning the cartridge is unsuccessful.
Make sure that the scanner is working and consider information
displayed on the screen.
Make sure the scanner of the analyser is capturing the cartridge code
and check the distance between the scanner and the cartridge code.
Vary the distance between code and scanner, hold the code closer
and further away.
Check if the scanner is blocked or dirty. If necessary clean it as
described in chapter 6.2.
The red light has to shine on the cartridge code.
Make sure the cartridge code is not damaged or covered.
If the cartridge code cannot be read, the user has the possibility to
continue without scanning. Make sure the right cartridge for the test
is used and that the cartridge is not expired.
The sample tube has no code. Type in sample information manually, see chapter 3.3.
Network connection failure (Ethernet)
Check if the Ethernet cable is connected to the designated Ethernet
port as the same for the configuration. Make sure if this Ethernet port
is selected in the network configurations as described in chapter 5.3.
Check the cable connection and LAN configuration.
Check if the network is available and accessable.