VIP XD
| Installation and User Guide
EN
| 73
Bosch Security Systems | 2005-05 | V1.0
Appendix
Appendix
10
Troubleshooting
If you cannot resolve a fault, please contactyour supplier or system integrator or
go direct to Bosch Security Systems Customer Service.
The version numbers of the internal processors can be viewed on a special
page. Please note this information before contacting Customer Service.
– In the address bar of your browser, after the unit IP address enter
/version.htm
(for example
192.168.0.3/version.htm
).
– Write down the information or print out the page.
The following table is intended to help you identify the causes of malfunctions
and correct them where possible.
Malfunction
Possible causes
Solution
No connection
between the unit and
terminal program.
Incorrect cable connections. Check all cables, plugs, contacts,
terminals and connections.
The computer's serial
interface is not connected.
Check the other serial interfaces.
Interface parameters do not
match.
Select a different interface if
necessary and make sure that the
computer's interface parameters
match those of the unit. If
necessary try the following
standard parameters: 19,200
baud, 8 data bits, no parity, 1 stop
bit. Then disconnect the unit from
the mains and reconnect it again
after a few seconds.
No image on the
monitor.
Monitor error.
Connect local camera or other
video source to the monitor and
check the monitor function.
No
image transmission.
Defective camera.
Connect a local monitor to the
camera and check the camera
function.
Faulty cable connections.
Check all cables, plugs, contacts
and connections.
