41
en
TES503.. | 02/2014
Problem
Cause
Solution
Display shows
Refill beans!
although the bean container
(1) is full, or the grinding
unit does not grind the
beans.
Beans are not falling into
the grinding unit
(beans too oily).
Gently tap the bean container (1).
Change the type of coffee if
necessary.
When the bean container (1) is
empty, wipe it with a dry cloth.
No hot water dispensed.
The milk frother (6) or its
holder is soiled.
Clean the milk frother (6) or its
holder, see “Maintenance and
daily cleaning”.
Too little or no milk froth
or
the milk frother (6) does not
draw the milk in.
The milk frother (6) or its
holder is soiled.
Clean the milk frother (6) or its
holder, see “Maintenance and
daily cleaning”.
Milk unsuitable for frothing. Use low-fat milk (1.5 % fat).
The milk frother (6) is not
correctly assembled.
Wet the milk frother parts and
press together irmly.
Build-up of limescale in the
appliance.
Descale the appliance as
described in the instructions.
Coffee dispensing slows
to a trickle or stops
completely.
Coffee is ground too inely.
Pre-ground coffee is too
ine.
Adjust the grinding unit to a
coarser setting. Use coarser pre-
ground coffee.
Build-up of limescale in the
appliance.
Descale the appliance as
described in the instructions.
Coffee has no “crema”.
Unsuitable type of coffee.
Use a type of coffee with a higher
proportion of robusta beans.
The beans are no longer
fresh.
Use fresh beans.
The grinding setting is not
suitable for the beans.
Adjust grinding setting to ine.
Coffee is too “acidic”.
The grinding setting is too
coarse or the pre-ground
coffee is too coarse.
Adjust the grinding unit to a iner
setting or use iner pre-ground
coffee.
Unsuitable type of coffee
Use a darker roast.
Coffee is too “bitter”.
The grinding setting is
too ine or the pre-ground
coffee is too ine.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee.
Unsuitable type of coffee.
Change type of coffee used.
Display shows
Error
Call hotline
The appliance has a fault. Please call the hotline.
If you are unable to solve the problem, always call the hotline!
You will ind the telephone numbers at the back of these instructions.
Simple troubleshooting
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