35
en
Problem
Cause
Remedy
Grinding unit does not
grind the beans.
Beans are not falling into
the grinding unit (beans too
oily).
Gently tap the bean container (1).
Change the type of coffee if neces
sary.
When the bean container (1) is
empty, wipe it with a dry cloth.
No hot water dispensed. The milk frother (6) is
soiled.
Clean the milk frother (6)
,
see
“Maintenance and daily cleaning”.
Too little or no milk froth. The milk frother (6)
is
soiled.
Clean the milk frother (6)
,
see
“Maintenance and daily cleaning”.
Milk unsuitable for frothing. Use milk with a fat content of at
least 1.5%.
The milk frother (6) is not
assembled correctly.
Wet the milk frother parts
and press
together firmly.
Buildup of limescale in the
appliance.
Descale the appliance as described
in the instructions.
Coffee dispensing slows
to a trickle or stops
completely.
The grind setting is too fine
or the preground coffee is
too fine.
Adjust the grinding unit to a coarser
setting or use coarser preground
coffee.
Buildup of limescale in the
appliance.
Descale the appliance as described
in the instructions.
Coffee has no “crema”.
Unsuitable type of coffee. Use a type of coffee with a higher
proportion of robusta beans.
The beans are no longer
fresh.
Use fresh beans.
The grind setting is not
suitable for the beans.
Adjust the grind setting to fine.
Coffee is too “acidic”.
The grind setting is too
coarse or the preground
coffee is too coarse.
Adjust the grinding unit to a finer
setting or use finer preground
coffee.
Unsuitable type of coffee. Use a darker roast.
Coffee is too “bitter”.
The grind setting is too fine
or the preground coffee is
too fine.
Adjust the grinding unit to a coarser
setting or use coarser preground
coffee.
Unsuitable type of coffee. Change the type of coffee.
The water filter does not
stay in position in the
water tank (16).
The water filter is not fitted
correctly.
Firmly press the water filter straight
down into the tank connection.
If you are unable to solve the problem, please call the hotline.
You will find the telephone numbers at the back of these instructions.
Simple troubleshooting
