4
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Troubleshooting
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The following table provides solutions for problems and glitches that may arise as you
use your TASSIMO machine. If you do not find a solution for your specific problem or
the problem persists after troubleshooting, please contact
TASSIMO Customer Service at 1-877-TDISCS1 (1-877-834-7271)
.
Note:
If the piercing unit or the Service T DISC are lost, they may be purchased
from TASSIMO Customer Service at 1-877-TDISCS1 (only in the USA) or on
www.tassimo.com
Problem
Cause
Solution
The appliance is not
working and none of the
display elements (LEDs)
are lighting.
The appliance has no
power supply.
Check to see whether the appliance is
connected to the mains.
The appliance is not
switched on.
Make sure the appliance has been switched on.
The brewing starts,
however there is no
beverage dispensed.
The water tank is not
inserted correctly.
Check that the water tank is correctly inserted.
The water tank was
removed during the
brewing stage or there is
air in the system.
Start the cleaning process with the orange
Service T DISC. Please refer here to the section
â
First Time Use
, Steps 2 – 14.
The float in the water
tank is stuck.
Clean the water tank and free the float.
The brewing will not
start.
No T DISC inserted.
Check that a T DISC has been inserted.
The appliance does not
recognise the T DISC bar
code.
Clean the T DISC reading window with a soft,
damp cloth.
Smooth out the foil of the T DISC with your
finger so that the bar code can be read.
Use a new T DISC.
If the problem persists, contact the TASSIMO
careline.
The brewing unit is not
closed properly.
Clean the brewing unit with a soft, damp cloth,
paying particular attention to the lid area.
The appliance was
not switched on when
inserting the T DISC.
Switch on the appliance before inserting the
T DISC