4
en
Troubleshooting
The following table contains solutions to problems or faults which may occur during
operation of the appliance and that can be easily rectified at home. If you are not
satisfied with the solutions provided here, please contact our Customer Service
department.
Further customer service information can also be found online:
www.tassimo.com
www.bosch-home.com
Problem
Cause
Solution
No LED is lit.
The appliance is in idle mode. Press
Start / Stop
button.
The appliance is
not working and
none of the display
elements are
lighting.
The appliance has no power
supply.
Check to see whether the appliance is
connected to the mains.
The brewing starts,
however there
is no beverage
dispensed.
The water tank is not inserted
correctly.
Check that the water tank is correctly
inserted.
The water tank was removed
during the brewing stage or
there is air in the system.
Start the cleaning process with the orange
Service T DISC. Please refer here to the
section
First Time Use
, Steps 2 – 14.
The float in the water tank is
stuck.
Clean the water tank and free the float.
The brewing will
not start
and/or
the status display
LED lights up red.
No T DISC inserted.
Check that a T DISC has been inserted.
The appliance does not
recognise the T DISC bar
code.
The displays/buttons
for drink intensity, drink
temperature and drink size
are flashing.
Clean the T DISC reading window with a
soft, damp cloth.
Smooth out the foil of the T DISC with your
finger so that the bar code can be read.
Use a new T DISC.
If the problem persists, contact the
TASSIMO careline.
The brewing unit is not
closed properly.
Clean the brewing unit with a soft, damp
cloth, paying particular attention to the lid
area.
The appliance was not
plugged in when the T DISC
was inserted.
Check that the appliance is plugged into
the power supply before inserting the
T DISC.
The brewing unit
cannot be closed.
The piercing unit and/or the
T DISC support have not
been correctly inserted.
Press the piercing unit into its holder using
both thumbs and check the position of the
T DISC support.
The T DISC has not been
correctly inserted.
Replace the damaged T DISC with a new
one. Place the T DISC with the printed side
facing downwards so that the tab is resting
in the intended slot.
The brewing unit is gummed
up or soiled.
Clean the brewing unit with a soft, damp
cloth, paying particular attention to the lid
area.
When closing the brewing
unit, a slight resistance must
be overcome.
Press the lid down until it audibly clicks
into place.
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