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Customer Service

60

Protect appliance from frost

If there is a risk of frost where the ap-
pliance will be standing, e.g. in a holi-
day home, empty the appliance com-
pletely.

"Empty the appliance."
→ 

Page 60

Transporting the appliance

To avoid damage to the appliance,
empty it before transporting.

Note: 

Always transport the dish-

washer upright to prevent residual
water getting into the machine's con-
trols and damaging the appliance.

1.

Remove tableware from the appli-
ance.

2.

Secure loose parts.

3.

"Switch on appliance." → 

Page 35

4.

Select the programme with the
highest temperature. 
→ 

"Programmes", Page 20

5.

"Start the programme." → 

Page 36

6.

To drain the appliance, terminate
the programme after approx.
4 minutes. 
→ 

"Terminate programme",

Page 37

7.

"Switch off the appliance."
→ 

Page 37

8.

Turn off the water tap.

9.

To empty the residual water out of
the appliance, detach the supply
hose and let the water drain out.

Disposing of old appliance

Valuable raw materials can be re-
used by recycling.

WARNING

Risk of harm to health!

Children can lock themselves in the
appliance, thereby putting their lives
at risk.

With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair
so that the appliance door will no
longer close.

1.

Unplug the appliance from the
mains.

2.

Cut through the power cord.

3.

Dispose of the appliance in an en-
vironmentally friendly manner.

This appliance is labelled in ac-
cordance with European Direct-
ive 2012/19/EU concerning
used electrical and electronic
appliances (waste electrical and
electronic equipment - WEEE).
The guideline determines the
framework for the return and re-
cycling of used appliances as
applicable throughout the EU.

Customer Service

Customer Service

Customer Service

If you have any queries, are unable to
rectify faults on the appliance your-
self or if your appliance needs to be
repaired, contact Customer Service.
You can solve many problems your-
self by consulting the information on
troubleshooting in these instructions
or on our website. If this is not the
case, contact our after-sales service.

Summary of Contents for SMV6ZDX49E

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMV6ZDX49E en User manual ...

Page 2: ... Features 23 Top basket 23 Bottom basket 23 3rd basket 24 Etagere 24 Folding prongs 25 Knife shelf 25 Extra Clean Zone 25 Basket heights 26 Before using for the first time 27 Performing the initial configura tion 27 Water softening system 27 Overview of water hardness set tings 27 Setting the water softening sys tem 28 Special salt 28 Switching off the water softening system 29 Regeneration of the...

Page 3: ...ppliance care 43 Machine Care 43 Filter system 44 Cleaning spray arms 46 Troubleshooting 47 Error code Fault display Sig nal 47 Washing results 49 Home Connect problem 56 Information on display panel 56 Malfunctions 56 Mechanical damage 57 Noise 58 Clean wastewater pump 59 Transportation storage and disposal 59 Removing the appliance 59 Protect appliance from frost 60 Transporting the appliance 60...

Page 4: ...he information on intended use to ensure that you use the appliance correctly and safely Only use this appliance As specified in this instruction manual For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 2500 m above sea level Restriction on user group Avoid risks to children and vulnerable persons This appliance may be...

Page 5: ...with earthing The protective conductor system of the domestic electrical installation must be properly installed Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical ...

Page 6: ...e or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable appliances under a continuous worktop that is securely connected to adjacent cabinets Safe use Follow these safety instructions when using the appliance WARNING Risk of serious harm to health Failure to comply with safety instructions and directions for use...

Page 7: ...on the appliance door when open Knives and utensils with sharp points can cause injuries Arrange knives and utensils with sharp points in the cutlery basket with the points downwards on the knife shelf or in the cutlery drawer WARNING Risk of scalding If you open the appliance door while the programme is run ning hot water may splash out of the appliance Open the appliance door carefully if the pr...

Page 8: ...nger ous Never operate a damaged appliance Never operate an appliance with a cracked or fractured sur face Never pull on the power cord to unplug the appliance Al ways unplug the appliance at the mains If the appliance or the power cord is damaged immediately unplug the power cord or switch off the fuse in the fuse box and turn off the water tap Call Customer Service Page 60 Repairs to the applian...

Page 9: ... putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close WARNING Risk of crushing With higher level appliances children can become crushed between the appliance door and cabinet doors underneath Keep an eye on children when opening and closing the ap...

Page 10: ... slots of the tablet collecting tray and injure themselves Keep children away from the appliance when open WARNING Risk of suffocation Children may become trapped in the appliance and suffocate Use the childproof lock if fitted Never let children play with or operate the appliance ...

Page 11: ...ll the dishwasher near heat sources e g radiat ors heat storage tanks ovens or other appliances that gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water ...

Page 12: ...nstructions your appliance will use less electricity and less water Use the Eco 50 programme The Eco 50 programme is en ergy efficient and environmentally friendly Programmes Page 20 Change the sensor setting to the de fault Consumption is reduced Sensors Page 13 Zeolith drying automatically helps to save energy Zeolith drying Page 12 Zeolith drying The appliance features a Zeolith con tainer Zeol...

Page 13: ...cordingly SE 02 Adjusts the programme strength for difficult condi tions of use e g stubborn dried on food remnants Recommended setting when using organic or eco logical detergents contain Sensor setting Description ing low levels of active agents Energy and water consumption are adjusted accordingly Installation and connection Installation and connec tion Installation and connection To ensure pro...

Page 14: ...red here 2 Connect the wastewater hose to the outlet connection of the siphon using the enclosed parts 3 When doing so check that the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water...

Page 15: ...tion and connection en 15 2 Insert the mains plug of the appli ance into a nearby socket The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Page 16: ...g yourself with your appliance Familiarise yourself with the parts of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 Rating plate Rating plate with E number and FD number Page 61 The data you need for Customer Service Page 60 1 Depending on the appliance specifications ...

Page 17: ...motionLight Interior lighting of the appliance Overview of basic settings Page 38 10 Cutlery shelf1 Cutlery shelf Page 24 11 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 46 12 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 12 13 ...

Page 18: ...buttons Changing basic settings Page 40 4 Timer programming and setting but tons Setting timer programming Page 36 Changing basic settings Page 40 5 Remote Start Remote Start Page 41 6 Programme buttons and additional functions Programmes Page 20 Additional functions Page 22 7 Start button Starting the programme Page 36 8 WLAN display Home Connect Page 40 9 Water supply display Display for water s...

Page 19: ...Familiarising yourself with your appliance en 19 13 button If you press for approx 3 seconds you can open the basic settings Changing basic settings Page 40 1 Depending on the appliance specifications ...

Page 20: ...cing factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Drying All Addit...

Page 21: ...g ExtraDry IntensiveZone SpeedPerfect Additional functions Page 22 Express 60 Tableware Cleaning mixed table ware and cutlery Level of soiling Removing common household food remnants lightly dried on Time optimised Cleaning 60 C Intermediate rinse Final rinse 50 C Drying All Additional functions Page 22 Express 45 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and g...

Page 22: ...l function will flash a flashes a The programme and the additional function are saved Tip To reset the programme either use the Home Connect app or reset your appliance back to the factory settings Overview of basic settings Page 38 Additional functions Additional functions Additional functions You can find an overview of the addi tional functions that can be selected here Different additional fun...

Page 23: ...justing top basket with side levers To wash large items of tableware in the baskets adjust the shelf position of the top basket 1 Pull out the top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket The basket can then slip down slightly 4 Raise or lower the basket evenly to...

Page 24: ...side shelf in the 3rd basket You can move the side shelf in the 3rd basket to wash stemware in the top basket 1 Move the side shelf to the left 2 Arrange the stemware in the top basket Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up ...

Page 25: ... the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion Knife shelf Use the shelf for knives and long items of cutlery Extra Clean Zone Use the Extra Clean Zone in the top basket to clean soiled tableware thor oughly e g muesli bowls Selecting Extra Clean Zone Note Consumption will increase if you operate your appliance with the Extra Clean Zone switch...

Page 26: ... out the top basket 2 Pull the tab on the Extra Clean Zone up and forwards 3 Set the slider to ON 4 Clean under running water 5 Place the Extra Clean Zone in the top basket and lock in place Check that the mounts are in the correct position a The Extra Clean Zone audibly clicks into position 6 Push in the top basket Basket heights Set the baskets at the right height Level Top basket Bottom basket ...

Page 27: ...can change these settings and other Basic settings Page 38 at any time Water softening system Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked To ensure good dishwashing results you can treat the water with special salt and the water softening system To avoid damage to the appliance ...

Page 28: ...l indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter hardness the higher the water hardness the greater the amount of special salt required ATTENTION Detergent may damage the water softening system Only fill the dispenser of the wa ter softening system with special dishwasher salt Speci...

Page 29: ...press for 3 seconds a The water softening system is switched off and the salt refill indic ator is deactivated Regeneration of the water softening system In order to obtain fault free function of the water softening system the appli ance performs regeneration of the water softening system at regular in tervals Regeneration of the water softening system takes place before the end of the main rinse ...

Page 30: ...ing the amount of rinse aid If there are streaks or water marks on tableware change the amount of rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press repeatedly until the display shows the value set at the factory r 05 4 Press or repeatedly until the right amount of rinse aid has been set A low setting adds less rinse aid during t...

Page 31: ... ketchup Note Follow the manufacturer s in structions for each detergent Detergent Description Tabs Tabs are suitable for all cleaning functions and do not need to be measured out With shorter Pro grammes Page 20 tabs sometimes do not dissolve entirely and leave residues of detergent This may im pair the cleaning effect Powder deter gent Powder detergent is re commended for shorter Programmes Page...

Page 32: ...on Hand washing up liquid Hand washing up liquid can cause increased froth ing and damage the appli ance Detergent Description Detergent con taining chlorine Chlorine residue on table ware may present a risk to health Information on detergents Follow the instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of ...

Page 33: ... detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray Tip If you use powder detergent and ...

Page 34: ...cleaning agents are not suit able for dishwashers in conjunction with aluminium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the programm...

Page 35: ...jury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on the tableware unload it starting at the bottom and working up 2 Check the washing tank and ac cessories for soiling and clean if necessary Cle...

Page 36: ...et the re quired start time for the pro gramme 3 Press a This activates time preselection Tip To deactivate timer program ming press or repeatedly until 00h 00m appears in the dis play Starting the programme Press a The programme has ended when the display shows 00h 00m Notes If you want to add more tableware while the appliance is running do not use the tablet collecting tray as a handle for the ...

Page 37: ...door a All displays light up a As soon as the displays are off the display shows 00h 01m and the residual water is pumped out a The programme is cancelled and ends after approx 1 minute Switching off appliance 1 Please note the information on Safe use Page 11 2 Press Tip If you press during the wash cycle the programme currently run ning will be interrupted When you switch the appliance back on th...

Page 38: ...witch the rinse aid system off with level r 00 Sensor setting SE 00 1 SE 00 SE 02 Set the water sensor for identifying soiling Sensors Page 13 Extra Dry d 00 1 d 00 d 01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d 01 or off d 00 Hot water A 00 1 A...

Page 39: ...e base panel is pulled forwards or if the appliance is installed at eye level with the cabinet front fitted flush the display is not visible Level S 00 switches TimeLight off Start programme SP 01 1 SP 00 SP 01 Set a default programme for when the appliance is switched on With the setting SP 00 the last programme selected is set by de fault for when the appliance is switched on With the setting SP...

Page 40: ...isplay shows the required set ting 5 Press or repeatedly until the display shows the right value You can change several settings 6 To save the settings press for 3 seconds 7 Close the appliance door Home Connect Home Connect Home Connect This appliance is network capable Connect your appliance to a mobile device to control its functions via the Home Connect app The Home Connect services are not av...

Page 41: ...e network Wi Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the instructions in the Home Connect app Home Connect settings Adapt Home Connect to your needs You can find the Home Connect set tings in the basic settings for your ap pliance Which settings the display shows will depend on whether Home Connect has been set up and whether the appliance ...

Page 42: ...the following types of data to the Home Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory ...

Page 43: ...or seals the front of the dish washer and the con trol panel regularly us ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limescale can cause your appli ance to malfu...

Page 44: ... specially designed for dishwashers Make sure that there are no alu minium parts e g extractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety instructions given on the ...

Page 45: ... 3 Pull down the micro filter to re move 4 Press the locking catches to gether and lift the coarse filter out 1 2 5 Clean the filter elements under run ning water Carefully clean the rim of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn ...

Page 46: ...the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Page 47: ...e tableware in the ap pliance so the Intake opening of the Zeolith container Page 16 is no longer obstructed E 21 60 will light up altern ately Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the Wa ter softening system E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page...

Page 48: ...witch the appliance on E 92 40 will light up altern ately Filters are soiled or blocked Clean the filters Cleaning filters Page 45 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewa...

Page 49: ...g of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 60 and give the er ror code Washing results Fault Cause troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 30 2 Set the amount of rinse aid to be dispensed Sett...

Page 50: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Page 51: ... arm rotation Spray arm nozzles are blocked Clean the Spray arms Page 46 Filters are soiled Clean the filters Cleaning filters Page 45 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 44 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Programmes Page 20 Adjust the sensitivity of the sensors Sen...

Page 52: ...and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 31 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Programmes Page 20 Position tableware at an angle Arrange tableware Page 34 Use rinse aid Rins...

Page 53: ...r lipstick marks on tableware Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 20 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 31 and follow the manufac turer s instructions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be en...

Page 54: ...iscol oured during the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 20 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove l...

Page 55: ... wa ter hardness Use detergent with a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap ...

Page 56: ... on display panel Fault Cause troubleshooting Special salt refill indicator lights up Insufficient special salt Add Special salt Page 28 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse ...

Page 57: ...e appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 37 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Top basket is pressing against inner door and pre venting appliance door f...

Page 58: ...hooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Dis...

Page 59: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 60: ...can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of t...

Page 61: ... number FD and the consecutive numbering Z Nr of your appliance The contact details for Customer Ser vice can be found in the enclosed Customer Service directory or on our website Product number E Nr pro duction number FD and con secutive numbering Z Nr You can find the product number E Nr the production number FD and the consecutive numbering Z Nr on the appliance s rating plate The rating plate ...

Page 62: ...tion about your model can be found online at https en ergylabel bsh group com1 This web address is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash in the product number E Nr on the rating plate Alternativ...

Page 63: ...tten request to BSH Hausgeräte GmbH Carl Wery Str 34 D 81739 München Germany Reference OSSREQUEST The cost of performing your request will be charged to you This offer is valid three years from the date of pur chase or at least as long as we offer support and spare parts for the re spective appliance ...

Page 64: ...e Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001572438 9001572438 000...

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