background image

Troubleshooting NL

s

 Troubleshooting

fix disruptions

s

 You can remedy minor faults on the device yourself. Before contacting customer 
service, please refer to the troubleshooting information. This way you avoid 
unnecessary costs.

fix disruptions

WARNING

Danger of electric shock!

Improper repairs are dangerous.

▶ 

Only qualified personnel may carry out repairs on the device

to carry out.

▶ 

Only original spare parts may be used for repair

ration of the device.

▶ 

If the power cord of this appliance is damaged, it must be replaced

caught by a special cord available from the manufacturer or service

deputy service.

Error code / error indication / signal

Malfunction

Cause

To fix an issue

E:21-30 lights up alternately.

Suction opening of 

zeolite container is 

covered by dishes.

▶ 

Place the pieces of crockery in

the device that opens the 

"zeolite reservoir suction port"

Page 17 is free.

E:21-60 lights up alternately.

The appliance has 

detected a calcified 

heating element.

1. 

Descale the appliance.

2. 

Use the appliance with the water 

softener.

E:30-00 lights up alternately.

Aquastop system is 

activated.

1. 

Close the tap.

2. 

Contact the "service 

department" 

→ 

Page 64.

E:31-00 lights up alternately.

Aquastop system is 

activated.

1. 

Close the tap.

2. 

Contact the "service 

department" 

→ 

Page 64.

E:34-00 lights up alternately.

Water flows continuously 
into the device.

1. 

Close the tap.

2. 

Contact the "service 

department" 

→ 

Page 64.

E:32-00 lights up alternately 
or the water supply indicator 
lights up.

Water inlet hose is 

kinked.

▶ 

Lay the water inlet hose

of kinks.

Tap is closed.

Tap is clogged or calcified.

▶ 

Turn on the tap.

▶ 

Turn on the tap.

The amount of water flowing 

in when the tap is open is at 

least 10 l/min.

49

Summary of Contents for SMV6ZCX42N

Page 1: ...Dishwasher SMV6ZCX42N NL Instructions Register your new device on MyBosch now and get free benefits bosch home com welcome Translated from Dutch to English www onlinedoctranslator com ...

Page 2: ...r 14 Sensors 14 Rinse aid 31 Setting the rinse aid amount 31 Switch off rinse system 32 Setting up and connecting 14 Detergent 32 Scope of delivery 14 Suitable detergents 32 Unsuitable dishwashing detergent 34 Setting up and connecting the device 15 Waste water connection 15 Drinking water connection 15 Electrical connection 16 Notes on detergents 34 Filling detergent 34 Crockery 35 Getting to kno...

Page 3: ...s 44 Software Update 44 Personal data protection windows 44 Declaration of Conformity 44 Cleaning and maintenance 45 Cleaning the rinse aid dispenser 45 Detergent 45 Device maintenance tips 45 Machine cleaning 45 Sieving System 47 Cleaning Spray Arms 48 Troubleshooting 49 Error code error indication signal nal 49 Washing result 51 Home Connect problem 58 Indications on the display 59 Malfunctions ...

Page 4: ...ransport damage Destination of the device In order to use the appliance safely and correctly please observe the instructions for its intended use Only use the device s according to this manual s to wash dishes s for domestic use and in enclosed spaces within the domestic environment s to an altitude of 2500 m above sea level Restriction of the users Prevent risks for children and vulnerable person...

Page 5: ...rdance with the information on the type plate Only connect the device to a mains supply with alternating current via a properly installed earthing socket The protective earth system of the electrical house installation must be installed in accordance with the electrical engineering regulations Never power the device via an external switching device e g a time switch or remote control When the devi...

Page 6: ...cord is too short contact the after sales service Only use adapters approved by the manufacturer WARNING Risk of injury The hinges move when opening and closing the appliance door and can cause injury If underfloor or built in appliances are not located in a niche and a side wall is therefore accessible the side hinge section must be covered The covers are available from specialist dealers or from...

Page 7: ...shing area of the appliance s Highly corrosive alkaline or strongly acidic cleaning agents in combination with aluminum objects in the washing area of the appliance can lead to explosions Never use highly corrosive alkaline or strongly acidic cleaning agents especially those for professional or industrial use in combination with aluminum objects e g grease filters from extractor hoods or aluminum ...

Page 8: ...baskets on free standing appliances WARNING Danger of electric shock s Penetrating moisture can cause an electric shock Only use the device in closed rooms Never expose the device to excessive heat and humidity Do not use a steam cleaner or high pressure cleaner to clean the appliance s Damaged power cord insulation is dangerous Never bring the connecting cable into contact with hot appliance part...

Page 9: ...e box and close the tap Please contact customer service Page 64 Only trained specialist personnel may carry out repairs on the device s Improper repairs are dangerous Only trained specialist personnel may carry out repairs on the device Only original spare parts may be used to repair the device If the power cord of this appliance is damaged it must be replaced with a special cord available from th...

Page 10: ...es WARNING Danger of crushing Children can become trapped between the appliance door and the cupboard doors below with appliances installed high Watch out for children when opening and closing the appliance door WARNING Danger of corrosion Dishwasher and rinse aids can cause burns to the mouth throat and eyes Keep children away from detergents and rinse aids Keep children away from the opened appl...

Page 11: ...Safety NL WARNING Choking hazard Children can lock themselves in the appliance and suffocate If present use the child lock Never allow children to play with or operate the appliance 11 ...

Page 12: ...ON s An improper installation of the device can cause damage If the dishwasher is under or above If other household appliances are installed the information on installation in conjunction with the dishwasher in the installation instructions for the respective household appliance must be observed If no information is available or if the installation manual does not contain any instructions on this ...

Page 13: ... 14 Drying with zeolite automatically contributes to energy savings Drying with zeolite Page 13 Drying with zeolite The appliance is equipped with a zeolite reservoir Energy can be saved by means of drying with zeolite Zeolite is a mineral that can store and release moisture and heat energy During the wash phase heat energy is used to heat the wash water and dry the mineral During the drying phase...

Page 14: ...d out and replaced with fresh water In the case of light soiling the washing water is also used during the next washing phase and the water consumption can be reduced by 3 6 litres In the automatic programs the temperature and running time are also adapted to the degree of soiling Set up and connect Set up and connect O s set up and connect Connect the appliance to electricity and water in a profe...

Page 15: ... sure that the drain hose is not kinked crushed or tangled 4 Make sure that the water does not flow out by a sealing cap in the waste water connection Drinking water connection 1 Observe the safety instructions Page 4 Connect the device to a drinking water connection 2 Observe the instructions for the electrical connection Page 16 Install drinking water connection Note When you replace the applian...

Page 16: ...e on an AC voltage of 220 240 V and 50 Hz or 60 Hz s Please note that the The protection system only works when the device is supplied with power 1 Connect the appliance plug of the connecting cable to the appliance 2 Plug the appliance into a socket in the vicinity of the appliance The connection data of the device can be found on the type plate 3 Check the plug for tightness 16 ...

Page 17: ...our device Learn more about the components of your device Device Here you will find an overview of the components of your device 8 7 9 10 6 11 12 5 4 13 3 2 1 14 1 Nameplate Type plate with E number and FD number Page 64 You need this information for the service Page 64 1 Depending on the device version 17 ...

Page 18: ...crockery basket cutlery drawer Etagère1 Upper spray arm Upper crockery basket cutlery drawer Page 25 Etagère Page 25 The upper spray arm cleans the dishes in the upper basket If the dishes do not get optimally clean clean the spray arms Cleaning the Spray Arms Page 48 11 12 Suction opening of the zeolite reservoir The suction opening is used for drying with zeolite Page 13 Outlet opening of the ze...

Page 19: ...ng Basic Settings Page 42 4 Time setting and setting buttons Create time setting Page 38 Change basic settings Page 42 5 6 Remote Start Program keys and additional functions Remote Start Page 43 Programs Page 21 Additional Features Page 23 7 8 9 10 11 12 Start button WLAN indication Water supply indication door opener1 Refill softener salt indicator Refill rinse aid indicator 1 Depending on the de...

Page 20: ...NL Getting to know your device 13 Key If you open the basic settings Changing Basic Settings Page 42 pressed for approx 3 seconds 1 Depending on the device version 20 ...

Page 21: ...of pollution s Very caked in burnt or dried up remove food residues containing starch or protein Intensive s Pre rinse s Cleaning 70 C s Intermediate rinse s Rinse aid 50 C s To dry All Additional Features Page 23 Intensive 70 China s Mixed crockery and clean cutlery Degree of pollution s Slightly dried up in the household food waste Sensor optimized All Auto 45 65 s Becomes dependent on the addit...

Page 22: ...ried up in the s To dry household usual remove food residues China s Sensitive crockery s Cleaning 45 C cutting temperature sensitive s Intermediate rinse s Rinse aid 50 C Time optimized Extra Dry Additional Features Page 23 Short 45 clean plastics and glasses Degree of pollution s Little caked remove any food residues Use only with the device removed Machine cleaning 70 C No Machine cleaning Favo...

Page 23: ...heavily load soiled pots and pans in the lower basket and normally soiled crockery in the upper basket s The spray pressure in the third rack is raised and the maximum program temperature ture longer had Because of this take run time and energy consumption Tip You can download additional programs via the Home Connect app and store them under the button 1 IntensiveZone Favorite save to the device 1...

Page 24: ... Lower or raise the dish basket evenly to the desired position Cutlery basket heights Page 27 To create space for larger crockery you can adjust the height of the upper crockery basket Adjusting the upper basket with side levers To wash large items of crockery in the crockery baskets you can adjust the shelf height of the top crockery basket Make sure that the upper crockery basket is level on bot...

Page 25: ...agère Use the etagère and the space below it for storing small cups and glasses or for larger pieces of cutlery such as ladles or pre cut cutlery Large plates with a diameter of up to 31 cm can be placed in the lower basket as shown If you do not need the etagère you can fold it up cutlery drawer Put the cutlery in the cutlery drawer 25 ...

Page 26: ... appliance with the Extra Clean Zone switched on the consumption values will increase Fold over folding plate supports1 If you don t need the flip up plate supports flip them over 1 Pull out the upper basket 2 Set the slider to ON or OFF 1 Push the lever forward and the folding plate supports flip over 1 2 3 Insert the upper basket 2 To use the folding plate supports again fold them up Cleaning Ex...

Page 27: ...n Zone pull off Make sure that the suspensions are on be in the right place a The Extra Clean Zone will click bar fixed 6 Insert the upper crockery basket 3 Set the slider to ON 4 Clean under running water ven Cutlery basket heights Adjust the cutlery baskets to the desired height Appliance height 81 5 cm with cutlery drawer position upper basket lower basket 1 max ø 2 max ø 3 max ø 16 cm 18 5 cm ...

Page 28: ...he dishes and the rinse aid container and can clog parts of the appliance For good washing results you can soften water with the water softener and softening salt To prevent damage to the device water with a hardness of more than 7 dH must be softened hardening system Condition The device is set up and connected Page 14 1 Fill with softening salt Page 29 2 Fill with rinse aid Page 31 Overview of t...

Page 29: ...ts Set water softening Set the appliance to the water hardness 1 Determine the water hardness and the desired setpoint Overview of the water hard health settings page 28 2 on to press 3 Approx 3 seconds on to access the basic settings Busy 1 Open the lid of the softening salt reservoir and remove it a The display shows H xx reflected 2 When using for the first time fill the reservoir completely wi...

Page 30: ...ely with softening salt The water in the reservoir is displaced and flows away 4 Fit and close the lid of the reservoir Regenerate the softening system Switch off water softening If the refilling salt display bothers you for example if you use a combined dishwasher detergent with a salt component you can switch off the display In order to maintain trouble free operation of the softening system the...

Page 31: ...he factory set water hardness value of 13 16 dH 2 Top up the rinse aid up to the max mark G Rinse System lance flushing system max G s lance flushing system You can wash dishes and glasses without a problem using the rinse system and rinse aid 3 If rinse aid has spilled over it must be removed from the rinse aid container rinse aid For optimal drying results it is best to use the rinse aid Only us...

Page 32: ...will learn which detergents are suitable for the appliance Suitable dishwasher detergents Only use detergents that are suitable for the dishwasher Suitable for both non combined and combined dishwashing detergents For optimal washing and drying results use a non combined detergent in combination with separate softening salt Page 29 and rinse agent Page 31 Modern powerful dishwasher detergents usua...

Page 33: ...d in shortened programmes Page 21 without pre rinse phase recommended It may happen that an applied liquid detergent escapes from the detergent dispenser even though it is closed This is not a malfunction and is not serious if you observe the following s Select only a program without pre rinse phase s Do not give time setting for the programs tart in In addition to traditional non combined dishwas...

Page 34: ...gent Chlorine residue on crockery can endanger health Notes on detergents Follow the directions for detergents for daily use s Detergents with the indication thing Bio or Eco usually contain for environmental reasons smaller amounts of active substances or certain substances even not at all This may limit the cleaning effect s Adjust the rinse system and the water softening on the uncombined or co...

Page 35: ...gent dispenser is depending on the program opens automatically at the optimum time for the program The dishwashing powder or liquid dishwashing detergent is spread and dissolved in the rinse aid container Tabs fall into the tablet tray and are dosed dissolved Do not place any objects in the tablet tray to allow the tab to dissolve evenly Tip If you use powder detergent and select a program with pr...

Page 36: ...sh wax grease and paint is polluted s Very small piece know crockery Wash only dishes good that the manufac turer has ser resistant is on marked The water temperature Select a program of the program with a lower temperature is too high run Remove glasses and cutlery from the appliance shortly after the end of the programme Sorting out crockery Arrange the dishes correctly to achieve optimum washin...

Page 37: ...result Place dishes in a safe and stable position in the appliance to prevent damage to the dishes Arrange cutlery with the pointed and sharp side down to avoid injuries Place dishes with the opening downwards so that no water remains in them Do not block the spray arms so that they can rotate Do not place small objects in the tablet container and do not block this compartment with dishes so as no...

Page 38: ...ended when down the display shows 00h 00m Press the program button Programs Page 21 a The program is set and the Clues program button flashes a The remaining program run time s If you want to add crockery while the appliance is already in operation do not use the tablet container as a handle for the upper basket This will allow you to come into contact with the partially dissolved tab s You can vi...

Page 39: ... Cancel program To end a program prematurely or to change a program that has started you must cancel the active program 1 Open the appliance door 2 Approx Press for 4 seconds 3 Close oven door a All indicators are lit a Once the indicators are off 00h 01m appears on the display and the remaining water is drained pumped a The program is aborted and is closed after approx 1 minute Switch off device ...

Page 40: ...g SE 00 1 SE 00 SE 02 Set the water sensor for the dirt detection Sensors Page 14 Extra Dry d 00 1 d 00 d 01 During the final rinse the temperature is increased which results in better drying results As a result the run time may increase slightly Note Not suitable for delicate items of crockery Switch on extra dry d 01 or switch off d 00 hot water A 00 1 A 00 A 01 Set cold water connection or hot ...

Page 41: ...e SP 01 setting the switching on the appliance the Eco 50 program is preset Signal strength SL 02 1 SL 00 SL 03 Control the signal strength In position SL 00 the sound signal is switched off Key Volume bL 02 1 bL 00 bL 03 Set the key volume during operation In position bL 00 the key signals are switched off WiFi Cn 00 1 Cn 00 Cn 01 Enable or disable wireless network connection The Cn 00 position d...

Page 42: ...on Busy to access the basic settings a The display shows H xx reflected to give a The display shows to give 4 Just as often on to press until the display shows the desired setting 5 Press or repeatedly until the display shows the desired value Tips s Take the supplied document of Home Connect s Also take the directions the Home Connect app You can change several settings 6 To save the settings app...

Page 43: ... a mobile end device The Home Connect app guides you through the entire registration process Connect device to WLAN home network Wi Fi Conditions Remote Start activate s The Home Connect app is on the mobile terminal installed s Wifi on the router is activated s The basic Wi Fi setting is on the device activated s The appliance has cation reception of the WLAN home network Wi Fi If you have set rc...

Page 44: ... Home Connect app Information on data protection can be called up in the Home Connect app Software update With this function you can update the software of the device e g for optimisations correcting errors or for security relevant updates The Home Connect app informs you about available software updates Declaration of Conformity Robert Bosch Hausgeräte GmbH hereby declares that the appliance with...

Page 45: ...h a damp cloth and a little washing up liquid 1 Remove coarse soiling in the interior with a damp cloth 2 Pour detergent into the detergent dispenser Open the appliance door stand ajar if the ming of bad smells dishwasher longer time is not used This prevents the vortex 3 Select the program with the highest temperature Programs Page 21 4 Start the program without dishes Page 38 Machine cleaning De...

Page 46: ...g performance to obtain pay attention to the correct placement of the cleaners s Take the safety precautions on the packaging of machine care products and machine cleaners s Enable the Extra Clean function Zone Page 26 in 1 Remove coarse soiling in the interior with a damp cloth Perform machine cleaning If the Machine Cleaning indicator on the control panel lights up or the display prompts you to ...

Page 47: ...ieves 1 After each wash check the sieves for food residues 2 Turn the coarse sieve counterclockwise and remove the sieve system take 5 Clean the sieve elements under running water Carefully clean the dirt edge between the coarse and fine sieve s Make sure that no foreign objects fall into the pump reservoir 6 Assemble the screening system Check whether the locking lugs of the coarse sieve are enga...

Page 48: ...rms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull it downwards 1 2 2 Pull the lower spray arm upwards 3 Check the nozzles of the spray arms for blockages under running water and remove any foreign objects 4 Install the lower spray arm a The spray arm audibly clicks into place 5 Fit and screw on the upper spray arm 48 ...

Page 49: ...ontainer is covered by dishes Place the pieces of crockery in the device that opens the zeolite reservoir suction port Page 17 is free E 21 60 lights up alternately The appliance has detected a calcified heating element 1 Descale the appliance 2 Use the appliance with the water softener E 30 00 lights up alternately Aquastop system is activated 1 Close the tap 2 Contact the service department Page...

Page 50: ...leaks 10 Put the plug back in the socket 11 Switch on the device E 92 40 lights up alternately Strainers are dirty or clogged Clean the sieves Cleaning Sieves Page 47 E 61 03 lights up alternately The water is not pumped out Drain hose is clogged or kinked 1 Route the drain hose without kinks 2 Remove the remains Siphon connection is still closed Check the connection to the fon and open it if nece...

Page 51: ...ance into a mains socket or switch on the fuse 5 Switch on the device 6 If the problem occurs again s Press s Close the tap s Remove the plug from the socket s Contact the service department Page 64 and mention the error code Washing result Malfunction Cause To fix an issue Crockery is not dry No rinse aid has been used or the dosage is set too low 1 Fill the rinse agent Page 31 Bee 2 Set the amou...

Page 52: ...out too early 1 Wait for the program end cleared or the drying process had not yet ended 2 Do not remove the dishes until 30 minutes after the end of the programme Used rinse aid has limited drying performance Use a quality rinse aid resourse Eco products may have a limited effect Plastic crockery is not No fault By a bearing heat storage capacity dries plastic worse No solution available dry Cutl...

Page 53: ...interfere with the rotation of the spray arm Spray arm nozzles are clogged Clean the spray arms Page 48 The seven are polluted Clean the sieves Cleaning Sieves Page 47 The strainers are incorrectly fitted and or not secured 1 Apply the sieves properly Sieve System Page 47 2 Secure the seven Washing program too weak chosen Select a more powerful rinse program mom Programs Page 21 Adjust the sensiti...

Page 54: ...er and not on the narrow side Tabs are used in the quick program or short program Dissolving time of the tab is not reached Choose a more powerful program Page 21 or use dishwasher powder Page 32 Cleaning effect and dissolving behavior decrease with longer storage time or the detergent clots strongly Change from dishwasher detergent Page 32 There are water stains on plastic parts Droplet formation...

Page 55: ...ng to the water hardness or top up with softening salt 3in1 detergent biodetergent or eco detergent is insufficiently effective Set the water softening to the water hardness and use separate agents quality cleaning agent softening salt rinse aid Detergent is dosed too low Increase the dose of the dishwashing detergent or change dishwasher detergent Page 32 Washing program too weak chosen Select a ...

Page 56: ...ot harmful to health There are colored yellow orange brown deposits that are easy to remove in the interior of the appliance especially on the bottom Layers are formed by components of food residues and tap water lime soapy 1 Check the water softening setting 2 Top up with softening salt Filling softening salt Page 29 3 If you use combination detergents tabs activate the water softening Follow the...

Page 57: ...ispenser 2 Do not place crockery or fragrance dispenser in the tablet container Crockery has been pre cleaned too well The sensor system therefore opts for a weak washing program Stubborn dirt cannot be partially removed Only remove coarse food residues and do not pre rinse the dishes Adjust the sensitivity of the sensor system on Sensors Page 14 Irreparable glass clouding Glasses are not dishwash...

Page 58: ...rgent in a dry detergent dispenser damp when filling the detergent Abnormal foaming present There is hand dishwashing liquid in the rinse aid reservoir Fill rinse aid directly into the reservoir Fill rinse aid Page 31 Rinse aid has been spilled Remove the rinse aid with a cloth Used detergent or cleaning product produces too much foam Use a different brand of dishwasher resourse Home Connect probl...

Page 59: ...et Malfunctions Malfunction Cause To fix an issue Water remains in the appliance at the end of the program Sieve system or space below 1 2 Clean the seven Page 47 the sieve is clogged Clean the drain pump Page 62 Program has not yet ended Wait for the end of the program or cancel the program with Reset off Abort program Page 39 Device cannot be turned on Software update is being performed Wait for...

Page 60: ... the appliance door from closing properly Check that the rear wall of the device is being pressed by a socket or an unassembled hose holder Arrange the crockery in such a way that no crockery parts protrude over the crockery basket and prevent the appliance door from closing properly Mechanical damage Malfunction Cause To fix an issue Appliance door cannot be closed The door lock has tripped Close...

Page 61: ...ent Operation of the device is not adversely affected Knocking or rattling sound Spray arm hits the crockery Arrange the crockery in such a way that the do not hit the spray arms against the dishes Water jets make direct contact with the rinse aid container when the load is low Distribute the dishes evenly tig Load more dishes into the appliance honeycomb Light dishes move during rinsing Spacious ...

Page 62: ...m 4 Scoop out the existing water t t transport storage and disposal transport store If necessary use a sponge for this and drain t Here you will find an explanation of how to prepare the device for transport and storage We also explain how to dispose of old devices transport storage and disposal 5 Lift up the pump cover with a spoon and grasp it by the bracket Disassemble device 1 Unplug the appli...

Page 63: ...ntering the control unit and damaging the device only transport the device in an upright position 1 Unplug the power cord from the outlet 1 Remove dishes from the appliance 2 Cut the power cord 2 Secure loose parts 3 Dispose of the device in an environmentally friendly way 3 Turn on the device Page 37 This appliance is marked in accordance with the European directive 2012 19 EU on waste electrical...

Page 64: ...repairs or interventions are carried out by persons not authorized by us or if our devices are equipped with replacement parts additional parts or accessories that are not original parts and a defect is caused as a result Original replacement parts that are relevant for the function in accordance with the relevant Ecodesign Regulation can be obtained from our after sales service for a period of at...

Page 65: ... of the non disengaged state 0 min Duration after which the device is networked unions goes standby brought 10 min Complies with current regulations EU on energy labels and ecologically de veloped cast at the time of placing on the market Additional functions and settings may power consumption and the time data increased gene t t technical data technical data water pressure s min 0 05 MPa 0 5 bar ...

Page 66: ...ect app Profile Legal Information License Information You can also download the license information from the product website Please search the product website for your device model and its documentation Alternatively you can also request the corresponding information at ossrequest bshg com or BSH Hausgeräte GmbH Carl Wery Str 34 D 81739 Munich The source code will be made available to you upon req...

Page 67: ......

Page 68: ...ce Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service directory Robert Bosch Hausgeräte G...

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