background image

Troubleshooting

 en

59

Fault

Cause

Troubleshooting

Knocking or rattling noise.

With a small load the water
jets directly strike against
the tub.

Distribute the tableware evenly.

Load the appliance with more table-
ware.

Light items of tableware
move about during the wash
cycle.

Position light items of tableware se-
curely.

Summary of Contents for SMS8ZCI00X

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMS8ZCI00X en User manual ...

Page 2: ...ormation for test institutes 20 Favourite 20 Additional functions 21 Features 22 Top basket 22 Bottom basket 23 Cutlery basket 23 Cutlery drawer 23 Etagere 24 Folding prongs 25 Baking sheet spray head 25 Extra Clean Zone 26 Stemware basket 27 Basket heights 28 Before using for the first time 29 Performing initial start up 29 Water softening system 29 Overview of water hardness set tings 29 Setting...

Page 3: ...Cleaning products 43 Tips on appliance care 43 Machine Care 44 Filter system 45 Cleaning spray arms 46 Troubleshooting 47 Appliance safety 47 Error code Fault display Sig nal 47 Washing results 49 Home Connect problem 56 Information on display panel 56 Malfunctions 56 Mechanical damage 58 Noise 58 Clean wastewater pump 60 Transportation storage and disposal 60 Removing the appliance 60 Protect app...

Page 4: ...inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chil dren unless they are being supervised Keep children under the age of 8 years away from the appliance and power cable Witho...

Page 5: ...liance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is n...

Page 6: ...rections for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly caustic alkaline or highly acidic cl...

Page 7: ...ramme is still running WARNING Risk of tipping Overfilling the Baskets may cause the appliance to tip up Never overfill the Baskets with free standing appliances WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the app...

Page 8: ... by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep pack...

Page 9: ...and closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may...

Page 10: ...l damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 50 kPa 0 5 bar and...

Page 11: ...and makes it more difficult to open the appliance door You can activate or deactivate the door lock WARNING Risk of suffocation Children may become trapped in the appliance and thus suffocate Activate the door lock and close the appliance door Opening appliance door Page 37 Activating the door lock Note The door lock remains activ ated until it is deactivated manually 1 Open the appliance door 2 P...

Page 12: ... store moisture and heat energy and then release them again During dishwashing heat energy is used to heat up the washing water and dry the mineral During the drying phase moisture from the interior of the dishwasher is stored in the mineral and heat energy is released The heat energy is blown out into the interior of the dishwasher with dry air This speeds up and im proves drying Zeolith drying t...

Page 13: ...allation and connection Installation and connec tion Installation and connection To ensure proper operation connect the appliance to the power and water supply correctly Observe the spe cified criteria and the installation in structions Scope of supply After unpacking all parts check for any damage in transit and complete ness of the delivery If you have any complaints contact the dealer who sold ...

Page 14: ...er hose is not kinked crushed or twisted 4 Also check that there is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water connection Note If you are replacing the appliance you must use a new water supply hose 1 Consult the installation instructions supplied for ...

Page 15: ...your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 Rating plate Rating plate with E number and FD number Page 62 The data you need for Customer Service Page 62 1 Depending on the appliance specifications ...

Page 16: ...Light Interior lighting of the appliance Overview of basic settings Page 39 10 Cutlery shelf1 Cutlery shelf Page 24 11 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 46 12 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 12 13 Blow o...

Page 17: ...he menu Changing basic settings Page 40 4 Display The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic settings Page 40 5 WLAN display Home Connect Page 41 6 Setting buttons Changing the basic settings Page 40 7 Timer programming Setting timer programming Page 37 8 Remote Star...

Page 18: ...ings via the display and the setting buttons Changing basic settings Page 40 13 Display Remote Start 1 If you have activated the function and are con trolling the appliance via the Home Connect app the display lights up on the appliance 14 Door handle1 Open the appliance door Page 37 15 Special salt refill indicator Water softening system Adding special salt Page 30 16 Rinse aid refill indicator R...

Page 19: ...tional func tions Auto 45 65 Tableware Cleaning mixed table ware and cutlery Level of soiling Removing common household food remnants lightly dried on Sensor controlled Optimised by sensors de pending on the soiling of the rinsing water All Additional functions Page 21 Auto 65 75 Tableware Pots and pans non fra gile tableware and cut lery Level of soiling Removing stubborn burned or dried on food ...

Page 20: ... soiling Removing lightly adher ing fresh food remnants Time optimised Cleaning 45 C Intermediate rinse Final rinse 50 C ExtraDry Additional functions Page 21 Machine Care Use only if appliance is un loaded Machine Care 70 C None Favourite Note The relatively long running time in the Eco 50 programme is due to longer soaking and drying times This results in optimal consumption val ues Information ...

Page 21: ...f basic settings Page 39 Additional functions Additional functions Additional functions You can find an overview of the addi tional functions that can be selected here Different additional functions which can be found on the control panel of your appliance are available depending on the appliance configur ation Additional func tion Use SpeedPerfect The run time is shortened by 15 to 75 depending o...

Page 22: ...Arrange cups glasses and small items of tableware in the top basket You can adjust the height of the top basket to make room for larger items of tableware Adjusting top basket with side levers To wash large items of tableware in the baskets adjust the shelf position of the top basket 1 Pull out the top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the t...

Page 23: ...ys without sorting it and with the sharp points downwards Cutlery drawer Arrange cutlery in the cutlery drawer Arrange cutlery with the points and sharp edges downwards You can reorganise the cutlery drawer to make more space for longer wider items of cutlery Reorganising cutlery drawer You can fold down the side shelves and front prongs to make more space for longer wider items of cut lery 1 Depe...

Page 24: ...and fold down the prongs 1 Tip If you want to return the cutlery drawer to the original position fold the side shelf back up until it clicks into position Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up ...

Page 25: ...s audibly click into posi tion Baking sheet spray head Use the baking sheet spray head to clean large items of tableware e g trays grilles and plates Arrange max 2 baking sheets and 2 grilles as shown to ensure that the spray jet can reach all parts Note Check that the appliance is al ways operated with the top basket or the baking sheet spray head Inserting baking sheet spray head Use the baking ...

Page 26: ...he Extra Clean Zone in the top basket to clean soiled tableware thor oughly e g muesli bowls Selecting Extra Clean Zone Note Consumption will increase if you operate your appliance with the Extra Clean Zone switched on 1 Pull out the top basket 2 Set the slider to ON or OFF 3 Push in the top basket Cleaning Extra Clean Zone Limescale and soiling from the dish washing water can block the nozzles No...

Page 27: ...emware bas kets in the bottom basket at the same time Requirements The top basket is set to setting 1 Adjusting top basket with side levers Page 22 The prongs in the bottom basket are folded down Folding down prongs Page 25 1 Pull up the rotating fixing arms and turn anticlockwise 2 Place the stemware with the open ing facing down on the shelf You can load stemware with the following dimensions in...

Page 28: ...nformation on how to unload tableware Removing tableware Page 37 1 Take the stemware basket by the handle out of the bottom basket 2 Pull up the rotating fixing arms and turn anticlockwise 3 Take the stemware out of the stemware basket Basket heights Set the baskets at the right height Appliance height 81 5 cm with cutlery basket Level Top basket Bottom basket 1 max ø 22 cm 30 cm 31 cm Page 23 2 m...

Page 29: ...n your mo bile device 5 Press or repeatedly until the display shows the right value You can change several settings 6 To save the settings press for approx 3 seconds 7 Add detergent Page 32 8 Start the Programme with the highest cleaning temperature without tableware To remove any marks from water or other residues we recommend you operate the appliance without tableware before using it for the fi...

Page 30: ...5 Press or repeatedly until the right water hardness has been set The value 16 20 is set at the fact ory 6 To save the settings press for approx 3 seconds Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The consumption of special salt depends...

Page 31: ...placement sub stances According to manufactur ers combined detergents with salt replacement substances can gen erally only be used up to a water hardness of 26 E without adding special salt The water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows Water hardness 4 Press or repeatedly un...

Page 32: ...ting e g when using combined detergents with a rinse aid compon ent you can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows Rinse aid dispenser 4 Press or repeatedly until the display sho...

Page 33: ...th powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the table ware For better washing and drying results and to avoid damage to the appli ance please additionally use Spe cial salt Page 30 and Rinse aid Page 31 Combined detergent Besides conventional separate deter gents a number of products are available with additional functions These products contai...

Page 34: ...hard ness of 17 E To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid ...

Page 35: ...age to glass and table ware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from coppe...

Page 36: ...specifications Page 62 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better t...

Page 37: ...is set by default If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of the tableware select a suitable programme Press the right programme button Programmes Page 19 a The programme is set and the pro gramme button flashes Setting additional functions You can set additional...

Page 38: ...e appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from a programme that has already started yo...

Page 39: ...dness 0 62 16 20 medium1 Set the water hardness Overview of water hardness settings Page 29 Rinse aid dispenser 0 6 51 Set or switch off the amount of rinse aid to be dis pensed Setting the amount of rinse aid Page 32 Sensor setting Standard1 Sensitive Very sensitive Set the water sensor for identifying soiling Sensors Page 13 Extra Dry on off1 Switch Extra Dry on or off for each operation The tem...

Page 40: ...s Set the button volume during operation Level 0 switches the button tones off Wi Fi on off Switch the wireless network connection on or off The basic setting Wi Fi is only available once the appliance is connected to the Home Connect app Home Connect Page 41 Remote Start off Manual Permanent Activate or deactivate Remote Start Page 42 This basic setting is not available until after you have conne...

Page 41: ...e Home Connect app Connecting the appliance to WLAN home network Wi Fi Page 41 The Home Connect app guides you through the entire login process Fol low the instructions in the Home Con nect app to configure the settings Tips Please consult the documents sup plied by Home Connect Please also follow the instructions in the Home Connect app Note Please note the safety precau tions in this instruction...

Page 42: ...liance Requirements The appliance is connected to your WLAN home network The appliance is connected to the Home Connect app Manual is selected in the Basic settings Page 40 of this func tion A programme is selected Press If you open the appliance door the function is automatically deactiv ated a button lights up Tip To deactivate the function press Remote Diagnostics Customer Service can use Remot...

Page 43: ...etrieved in the Home Connect app Cleaning and servicing Cleaning and servicing Cleaning and servicing To keep your appliance working effi ciently for a long time it is important to clean and maintain it carefully Cleaning the tub WARNING Risk of harm to health Using detergents containing chlorine may result in harm to health Never use detergents containing chlorine 1 Remove any coarse soiling in t...

Page 44: ...the interior 2 Food remnants and de posits Machine cleaner Detergent dispenser To ensure optimum cleaning perform ance the programme doses the de tergents independently of each an other during the relevant cleaning phase Correct placement of the de tergents is necessary here Run Machine Care without tableware if the indicator for Machine Care lights up on the control panel or if ad vised to do so ...

Page 45: ... 5 Press 6 Press a Machine Care is run a Once the programme has ended the indicator for Machine Care goes out Filter system The filter system removes coarse soiling from the dishwashing cycle 1 2 3 1 Micro filter 2 Fine filter 3 Coarse filter Cleaning filters Soiling in the dishwashing water may block the filters 1 After each wash check the filters for residue 2 Turn the coarse filter anticlockwis...

Page 46: ...ockwise Make sure that the arrow mark ings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for...

Page 47: ...ly Childproof lock is activated Open the appliance door Page 37 Error code Fault display Signal Fault Cause Troubleshooting E 2060 lights up Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the wa ter softening system 1 E 2130 lights up Intake opening of Zeolith container is covered by items of tableware Re arrange the tableware in the ap plian...

Page 48: ...ly hose 8 Screw the water connection back on 9 Check the water connection for leaks 10 Restore the power supply 11 Switch the appliance on E 3400 lights up Water is continuously run ning into the appliance 1 Turn off the water tap 2 Call Customer Service Page 62 E 6102 lights up Wastewater pump is blocked Clean the wastewater pump Clean wastewater pump Page 60 Cover of the wastewater pump is loose...

Page 49: ... present 1 Press 2 Unplug the appliance or switch off the fuse 3 Wait at least 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 62 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No ...

Page 50: ...ter the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the ...

Page 51: ... intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not se...

Page 52: ...substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 32 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set the water softening system cor rectly In most cases you will need to in crease the setting 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the specia...

Page 53: ...chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Coloured coatings blue yel low brown that are difficult or impossible to remove are present inside the appliance or on stainless steel table ware The formation of films is due to substances contained in vegetabl...

Page 54: ...aned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Removable streaks are present on glasses glass ware with a metallic appear ance and cutlery Amount of rinse aid to be dispensed is set too high Set the rinse aid system to a lower ...

Page 55: ... also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispenser on tight Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was not rinsed out Check that the spray arm...

Page 56: ...etect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse aid 1 Add Rinse aid Page 31 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 32 Refill indicator for rinse aid does not ...

Page 57: ... Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 38 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Top basket is pressing agai...

Page 58: ...osed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been installed properly When closed the appliance door its decor or attached parts should not knock against adjacent cabin ets or the worktop Lid on the detergent dis penser cannot be closed Detergent dispenser or lid are blocked by sticky ...

Page 59: ...g or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Page 60: ...d remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find...

Page 61: ...e water tap 9 To empty the residual water out of the appliance detach the supply hose and let the water drain out Disposing of old appliance Valuable raw materials can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock o...

Page 62: ... the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A ...

Page 63: ...er äte GmbH Carl Wery Str 34 81739 Munich Germany Subject OSSREQUEST The cost of performing your request will be charged to you This offer is valid for three years from the date of purchase or at least as long as we offer support and spare parts for the relevant appliance Declaration of Conformity Declaration of Conformity Declaration of Conformity Robert Bosch Hausgeräte GmbH hereby declares that...

Page 64: ... also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001689292 9001689292 020319 650 P5 en BSH Hausgeräte...

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