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Troubleshooting

48

Fault

Cause

Troubleshooting

Stubborn white coatings are

present on tableware, inside

the appliance or the door.

Detergent substances are

deposited there. These coat-

ings cannot generally be re-

moved with chemicals.

Change your "detergent"

→ 

Page 28

.

Clean the appliance mechanically.

The hardness range is set in-

correctly or the water hard-

ness is greater than 62 °E

(8,9 mmol/l).

Set the Water softening system to

the water hardness or add special

salt.

3in1/organic/eco detergent

is not effective enough.

Set the Water softening system to

the water hardness and use separ-

ate detergents (proprietary deter-

gent, special salt, rinse aid).

Too little detergent is being

used.

Increase the amount of detergent

used or change "Detergent "

→ 

Page 28

.

Washing programme selec-

ted too weak.

Select a more intensive washing

programme. 

→ 

"Programmes", Page 17

Tea residue or lipstick marks

on tableware.

Washing temperature is too

low.

Select a programme with a higher

washing temperature. 

→ 

"Programmes", Page 17

Too little detergent is being

used or is unsuitable.

Use a suitable "Detergent "

→ 

Page 28

 and follow the manufac-

turer's instructions for the amount

to be used.

Tableware has been pre-

cleaned too intensely. The

sensors chose a weaker pro-

gramme. Stubborn soiling

cannot be entirely removed.

Only remove large remnants of food

and do not prerinse tableware.

Coloured coatings (blue, yel-

low, brown) that are difficult

or impossible to remove are

present inside the appliance

or on stainless steel table-

ware.

The formation of films is due

to substances contained in

vegetables (cabbage, celery,

potatoes, noodles, etc.) or

tap water (manganese).

Clean the appliance.
You can remove deposits with

"Mechanical cleaning" 

→ 

Page 38

or a machine cleaning product. It

may not always be possible to com-

pletely remove deposits but they

are harmless to health.

The formation of films is due

to metal components on sil-

ver or aluminium tableware.

Clean the appliance.
You can remove deposits with

"Mechanical cleaning" 

→ 

Page 38

or a machine cleaning product. It

Summary of Contents for SMS6ZDW08E

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMS6ZDW08E en User manual ...

Page 2: ...op basket 20 Bottom basket 21 Cutlery basket 21 3rd basket 21 Etagere 22 Folding prongs 22 Knife shelf 23 Extra Clean Zone 23 Basket heights 24 Before using for the first time 24 Performing the initial configura tion 24 Water softening system 25 Overview of water hardness set tings 25 Setting the water softening sys tem 25 Special salt 26 Switching off the water softening system 26 Regeneration of...

Page 3: ... 39 Filter system 40 Cleaning spray arms 41 Troubleshooting 42 Error code Fault display Sig nal 42 Washing results 44 Home Connect problem 51 Information on display panel 51 Malfunctions 52 Mechanical damage 53 Noise 53 Clean wastewater pump 54 Transportation storage and disposal 54 Removing the appliance 54 Protect appliance from frost 55 Transporting the appliance 55 Disposing of old appliance 5...

Page 4: ... appliance For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 2500 m above sea level Restriction on user group Avoid risks to children and vulnerable persons This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge...

Page 5: ...h an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutt...

Page 6: ... of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly caustic alkaline or highly acidic cleaning agents in con junction with aluminium parts in the interior of the appliance may cause explosions Never use highly caustic alkaline or highly acidic cleaning agents in particular commercial or industrial products ...

Page 7: ...l the Baskets with free standing appliances WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ous Never let the power cord come into contact wi...

Page 8: ...y trained specialist staff Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety inst...

Page 9: ...p pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their finger...

Page 10: ...at gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low this may impair function ing of the appliance Make sure that the w...

Page 11: ...atically helps to save energy Zeolith drying Page 11 Zeolith drying The appliance features a Zeolith con tainer Zeolith drying lets you save energy Zeolite is a mineral that can store moisture and heat energy and then release them again During dishwashing heat energy is used to heat up the washing water and dry the mineral During the drying phase moisture from the interior of the dishwasher is sto...

Page 12: ...n and plastic walls If you subsequently install your dishwasher as a free standing appli ance you must stop it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is securely connected to ad jacent cabinets 1 Follow the safety instructions Page 4 2 Follow the instructions for elec trical connection Page 13 3 Check the Scope of supply and the condition...

Page 13: ...ng water connection is not kinked crushed or twisted Electrical connection Connect your appliance to the power supply Connecting the appliance to the electricity supply Notes Please follow the Safety instruc tions Page 5 Connect the appliance to alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power sup...

Page 14: ... your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD number Page 56 The data you need for Customer Service Page 55 1 Depending on the appliance specifications ...

Page 15: ...8 3rd basket 3rd basket Page 21 9 Cutlery shelf1 Cutlery shelf Page 22 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 41 11 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 11 12 Blow opening of the Zeolith con tainer The blow ope...

Page 16: ...ter supply display Display for water supply 7 Programme buttons and additional functions Programmes Page 17 Additional functions Page 19 8 Start button Starting the programme Page 34 9 button If you press for approx 3 seconds you can open the basic settings 10 Remote Start Remote Start Page 37 11 Timer programming Setting timer programming Page 33 12 Door opener1 Opening the appliance door Page 33...

Page 17: ... factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Drying All Additiona...

Page 18: ...consumption val ues Information for test institutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be found on the...

Page 19: ...of your appliance are available depending on the appliance configur ation Additional func tion Use SpeedPerfect The run time is shortened by 15 to 75 depending on the rinse programme The additional function can be activated before the start of the pro Additional func tion Use gramme and at any time when the pro gramme is running Energy and water con sumption are increased Half Load Switch on with ...

Page 20: ... the shelf position of the top basket 1 Pull out the top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket The basket can then slip down slightly 4 Raise or lower the basket evenly to the right level Basket heights Page 24 Check that the basket is level on both sides 5 Sli...

Page 21: ...basket always without sorting it and with the sharp points downwards 3rd basket Use the 3rd basket to wash large items of cutlery that are lightly soiled as well as small items of tableware e g small cups bowls or cooking spoons Moving the side shelf in the 3rd basket You can move the side shelf in the 3rd basket to wash stemware in the top basket 1 Move the side shelf to the left 1 Depending on t...

Page 22: ...ry shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion 1 Depending...

Page 23: ...ase if you operate your appliance with the Extra Clean Zone switched on 1 Pull out the top basket 2 Set the slider to ON or OFF 3 Push in the top basket Cleaning Extra Clean Zone Limescale and soiling from the dish washing water can block the nozzles Note Always operate the appliance with the Extra Clean Zone fitted 1 Pull out the top basket 2 Pull the tab on the Extra Clean Zone up and forwards 3...

Page 24: ...the settings for initial start up Performing the initial config uration On initial start up or after a reset to the factory settings you will need to make settings Tip Connect your appliance to a mo bile device You can conveniently change all settings via the Home Connect app Home Connect quick start Page 37 Requirement The appliance has been installed and connected Page 12 1 Add special salt Page...

Page 25: ... that can be selected here You can find out how hard your water is from your local water company or by using a water hardness tester Water hardness E Hardness range mmol l Setting value 0 8 Soft 0 1 1 H00 9 10 Soft 1 2 1 4 H01 11 12 Medium 1 5 1 8 H02 13 15 Medium 1 9 2 1 H03 16 20 Medium 2 2 2 9 H04 21 26 Hard 3 0 3 7 H05 27 38 Hard 3 8 5 4 H06 39 62 Hard 5 5 8 9 H07 Note Set the water hardness d...

Page 26: ...pecial salt immediately before the pro gramme starts 1 Unscrew the lid of the dispenser for special salt and remove 2 On initial start up Fill the dispenser right up with water 3 Note Only use special salt for dishwashers Do not use salt tablets Do not use table salt Add the special salt to the dis penser a Funnel 1 Fill the dispenser right up with spe cial salt The water in the dis penser is disp...

Page 27: ...consumption values with regeneration the water softening system Here you can find an overview of the maximum additional run time and consumption values during regenera tion of the water softening system Regeneration of the water softening system after x rinse cycles 6 Additional run time in minutes 7 Additional water consumption in litres 5 Additional power consumption in kWh 0 05 The consumption ...

Page 28: ...ngs press for 3 seconds Switching the rinse aid sys tem off If you find the rinse aid refill indicator irritating e g when using combined detergents with a rinse aid compon ent you can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for 3 seconds a Th...

Page 29: ...el of soiling Tip Suitable detergents are available online via our website or from Cus tomer Service Page 55 Separate detergents Separate detergents are products that do not contain components other than detergent e g powder deter gent or liquid detergent With powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the table ware For better washing and drying...

Page 30: ... adding spe cial salt For the best washing and drying results we recommend us ing special salt from a water hard ness of 17 E To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The func...

Page 31: ...d damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from copper or tin Tableware soiled with ash wax lub ricating grease or paint Very small items of tableware Only put tableware in the dishwashe...

Page 32: ...For better washing and drying res ults position items with curves or recesses at an angle so the water can run off 1 Remove large remnants of food from your tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better the dishwashing...

Page 33: ...with the EU Eco design Directive If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of the tableware select a suitable programme Press the right programme button Programmes Page 17 a The programme is set and the pro gramme button flashes a The remaining running time of the ...

Page 34: ...nce has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from a programme that has already started you will n...

Page 35: ... Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connec tion Only set the appliance to hot water if this can...

Page 36: ...ress 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the required set ting 4 Press repeatedly until the dis play shows the right value You can change several settings 5 To save the settings press for 3 seconds Home Connect Home Connect Home Connect This appliance is network capable Connect your appliance to a m...

Page 37: ...he appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the instructions in the Home Connect app Home Connect settings Adapt Home Connect to your needs You can find the Home Connect set tings in the basic settings for your ap pliance Which settings the display shows will depend on whether Home Con...

Page 38: ...ect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares ...

Page 39: ...shwasher Care and Ma chine Cleaner for Dishwashers online at https www bosch home com store or from customer service Machine Care is a programme which removes various deposits in one washing cycle Cleaning takes place in two phases Phase Removal of Detergent Placement 1 Grease and limescale Liquid machine care product or machine descaler in powder form Appliance interior e g bottle hung in the cut...

Page 40: ... function 1 Remove any coarse soiling in the interior with a damp cloth 2 Clean the filters 3 Place the machine care product in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terior 5 Press 6 Press a Machin...

Page 41: ... system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray a...

Page 42: ...p pliance so the Intake opening of the Zeolith container Page 14 is no longer obstructed E 20 60 lights up alternately Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 55 E 31 00 will light ...

Page 43: ...witch the appliance on E 92 40 will light up altern ately Filters are soiled or blocked Clean the filters Cleaning filters Page 40 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewa...

Page 44: ...g of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 55 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 27 2 Set the amount of rinse aid to be dispensed Sett...

Page 45: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Page 46: ...d Arrange tableware so that it does not obstruct spray arm rotation Spray arm nozzles are blocked Clean the Spray arms Page 41 Filters are soiled Clean the filters Cleaning filters Page 40 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 40 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Progra...

Page 47: ...and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 28 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Programmes Page 17 Position tableware at an angle Arrange tableware Page 32 Use rinse aid Rins...

Page 48: ...ture is too low Select a programme with a higher washing temperature Programmes Page 17 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 28 and follow the manufac turer s instructions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of ...

Page 49: ... the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 17 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of f...

Page 50: ...ent with a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispens...

Page 51: ...t in the documents supplied for Home Connect Information on display panel Fault Cause Troubleshooting Special salt refill indicator lights up Insufficient special salt Add Special salt Page 26 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refi...

Page 52: ...tripped Check the relevant fuse Mains cable is not inserted 1 Check whether the socket works 2 Check whether the mains cable is properly inserted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 34 Appliance stops during the programme or cuts...

Page 53: ...r lid are blocked by sticky deter gent residue Remove detergent residue Noise Fault Cause Troubleshooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray...

Page 54: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 55: ...als can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose ...

Page 56: ...ty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for th...

Page 57: ...tion regarding Free and Open Source Software This product includes software com ponents that are licensed by the copyright holders as free software or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence information via your Home Connect App Profile Legal inform ation Licence Information You can download the licence in...

Page 58: ...detailed RED Declaration of Con formity can be found online at www bosch home com among the additional documents on the product page for your appliance 2 4 GHz band 100 mW max 5 GHz band 100 mW max BE BG CZ DK DE EE IE EL ES FR HR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

Page 59: ......

Page 60: ...e Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001611859 9001611859 010...

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