background image

Troubleshooting

 aus

39

Fault

Cause

Troubleshooting

E:90-01 will light up altern-
ately.

Mains voltage is too low.

This is not a fault on the appliance.

1.

Contact an electrician.

2.

Have the mains voltage and elec-
trical installation checked by an
electrician.

A different error code ap-
pears in the display window.
E:01-00 to E:90-10

A technical fault is present.

1.

Press  .

2.

Unplug the appliance or switch off
the fuse.

3.

Wait at least 2 minutes.

4.

Insert the mains plug of the appli-
ance in a socket or switch on the
fuse.

5.

Switch the appliance on.

6.

If the problem occurs again:

Press  ⁠.

Turn off the water tap.

Pull out the mains plug.

Contact "Customer Service"

→ 

Page 49

 and give the er-

ror code.

Washing results

Fault

Cause

Troubleshooting

Tableware is not dry.

No rinse aid used or dosage
set too low.

1.

Add "Rinse aid" 

→ 

Page 22

.

2.

Set the amount of rinse aid to be
dispensed. 

→ 

"Setting the amount of rinse aid",

Page 23

Programme or programme
option has no drying phase,
or the drying phase is too
brief.

Select a programme with drying,
e.g. intensive, strong or ECO pro-
gramme.
Some option buttons decrease the
drying result, e.g varioSpeed.

Summary of Contents for SMS6HCI02A

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMS6HCI02A aus User manual ...

Page 2: ...ket 20 Cutlery drawer 20 Etagere 21 Folding prongs 21 Basket heights 21 Before using for the first time 22 Making settings for initial start up 22 Rinse aid system 22 Rinse aid 22 Setting the amount of rinse aid 23 Switching the rinse aid system off 23 Detergent 23 Suitable detergents 23 Unsuitable detergents 25 Information on detergents 25 Adding detergent 25 Tableware 26 Damage to glass and tabl...

Page 3: ... problem 45 Information on display panel 45 Malfunctions 45 Mechanical damage 46 Noise 47 Clean wastewater pump 48 Transportation storage and disposal 48 Removing the appliance 48 Protect appliance from frost 49 Transporting the appliance 49 Disposing of old appliance 49 Customer Service 49 Product number E Nr produc tion number FD and consecut ive numbering Z Nr 50 AQUA STOP guarantee 50 Technica...

Page 4: ...dren aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Children must not play with the appliance Cleaning and user maintenance must not be performed by chil dren unless they are being superv...

Page 5: ...t be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in water The plastic housing on the supply hose contains an electric valve Never cut through the s...

Page 6: ...kaline or highly acidic cleaning agents in particular commercial or industrial products in conjunction with aluminium parts e g grease filters of ex tractor hoods or aluminium pans e g for the Machine Care programme WARNING Risk of injury Leaving the appliance door open may result in injury Only open the appliance door to load or unload tableware in order to prevent accidents e g through tripping ...

Page 7: ...sources Never let the power cord come into contact with sharp points or edges Never kink crush or modify the power cord Damaged appliance Follow the safety instructions if the appliance is damaged WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never operate an appliance with a cracked or fractured sur face Never pul...

Page 8: ...focate Keep packaging material away from children Do not let children play with packaging material Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the ...

Page 9: ...nterior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themselves Keep children away from the appliance when open WARNING Risk of suffocation Children may become trapped in the appliance and suffocate Use the childproof lock if fitted Never...

Page 10: ...ks ovens or other appliances that gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low this may impair function ing of the...

Page 11: ...th fresh water If the soiling level is lower the rinsing wa ter is used in the next wash cycle so reducing water consumption by 3 6 litres In the automatic programmes the temperature and run time are ad ditionally adjusted to the level of soil ing Installation and connection Installation and connec tion Installation and connection Scope of supply After unpacking all parts check for any damage in t...

Page 12: ...4 Also check that there is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water connection Note If you are replacing the appliance you must use a new water supply hose 1 Consult the installation instructions supplied for the steps required here 2 Connect the app...

Page 13: ...lf with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 11 4 5 6 7 8 9 10 1 Rating plate Rating plate with E number and FD number Page 50 The data you need for Customer Service Page 49 1 Depending on the appliance specifications ...

Page 14: ...ere they can fully dissolve 6 Top basket Top basket Page 19 7 Cutlery drawer Cutlery drawer Page 20 8 Cutlery shelf1 Cutlery shelf Page 21 9 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 36 10 Filter system Filter system Page 35 11 Dispenser for rinse aid Add rinse aid to the di...

Page 15: ...or water supply 6 button If you press for approx 3 seconds you can open the basic settings 7 Start button Starting the programme Page 28 8 Programme buttons and additional functions Programmes Additional functions Page 18 9 Remote Start Remote Start Page 32 10 Timer programming Setting timer programming Page 28 11 Display The display shows information about the remain ing running time or the basic...

Page 16: ...ding to AS NZS 2007 Different in fluencing factors such as water tem perature or pipe pressure may result in deviations Programme Consumption values 1 Duration in hrs mins 2 Energy consump tion in kWh 3 Water consump tion in litres Use Programme se quence Pots Pans 1 2 05 2 15 2 1 300 1 400 3 11 5 14 0 Tableware Pots and pans non fragile tableware and cutlery Level of soiling Stubborn burned or dr...

Page 17: ... level of the washing wa ter Eco Wash 1 3 15 2 0 650 3 11 0 Tableware Mixed tableware and cutlery Level of soiling Normally soiled load Most economical pro gramme Pre Rinse Cleaning 45 C Intermediate rinse Final rinse 46 C Drying Quick 1h 1 1 00 2 1 300 3 10 5 Tableware Mixed tableware and cutlery Level of soiling Common household food remnants lightly dried on Time optimised Cleaning 65 C Interme...

Page 18: ...ws APP and the remaining running time Tip You can use the Home Connect app to download additional pro grammes and save them to the button 1 Save Favourite on the appliance 1 Press 2 Press the right programme button 3 Press the button for the relevant additional function Additional functions Page 18 4 Press for approx 3 seconds a The selected programme and the additional function will flash a flash...

Page 19: ... in crease in energy con sumption and the run time is extended Features Features Features You can find an overview of the pos sible features of your appliance and how to use them here These features depend on the model of your appliance Top basket Arrange cups and glasses in the top basket You can adjust the height of the top basket to make room for larger items of tableware Adjusting top basket w...

Page 20: ...asket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown Cutlery drawer Arrange cutlery in the cutlery drawer Arrange cutlery with the points and sharp edges downwards ...

Page 21: ...ly e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion Basket heights Set the baskets at the right height Appliance height 81 5 cm with cutlery drawer Setting T...

Page 22: ...Page 28 3 Set the amount of rinse aid to be dispensed Page 23 4 Add detergent Page 23 5 Start the Programme with the highest cleaning temperature Page 16 without tableware To remove any marks from water or other residues we recommend you operate the appliance without tableware before using it for the first time Tip You can change this setting and other Basic settings Page 30 at any time again Rins...

Page 23: ...the rinse aid sys tem off If you find the rinse aid refill indicator irritating e g when using combined detergents with a rinse aid compon ent you can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows 3 Press repeatedly...

Page 24: ...se Detergent Description Do not select timer programming for starting the pro gramme The dosage can be adjusted to the level of soiling Tip Suitable detergents are available online via our website or from Cus tomer Service Page 49 Separate detergents Separate detergents are products that do not contain components other than detergent e g powder or liquid detergent With powder and liquid detergent ...

Page 25: ...rgent To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid refill indicator lights up washing programmes will still run properly with combined de tergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid Use tablets with a spec...

Page 26: ...id damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from copper or tin Tableware soiled with ash wax lub ricating grease or paint Very small items of tableware Only put tableware in the dishwash...

Page 27: ...ng and drying res ults position items with curves or recesses at an angle so the water can run off 1 Remove large remnants of food from your tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better the dishwashing result will be ...

Page 28: ... button flashes a The remaining running time of the programme appears on the dis play Setting additional functions You can set additional functions to complete the washing programme selected Note The additional functions which can be used depend on the pro gramme selected Press the button for the relevant additional function Additional functions Page 18 a The additional function is set and the add...

Page 29: ...rrupting programme Note When you open the appliance door once the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme...

Page 30: ...his may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connec tion Only set the appliance to hot water if this can be prepared with little energy and a suitable installa tion is available e g solar heating system with circulation line The wa ter temperature should be at least 40...

Page 31: ...settings 1 Press 2 To open the basic settings press for 3 seconds a The display shows 3 Press repeatedly until the display shows the required set ting 4 Press repeatedly until the dis play shows the right value You can change several settings 5 To save the settings press for 3 seconds Home Connect Home Connect Home Connect This appliance is network capable Connect your appliance to a mobile device...

Page 32: ...he appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the instructions in the Home Connect app Home Connect settings Adapt Home Connect to your needs You can find the Home Connect set tings in the basic settings for your ap pliance Which settings the display shows will depend on whether Home Con...

Page 33: ... Home Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration...

Page 34: ...shwasher Care and Ma chine Cleaner for Dishwashers online at https www bosch home com store or from customer service Machine Care is a programme which removes various deposits in one washing cycle Cleaning takes place in two phases Phase Removal of Detergent Placement 1 Grease and limescale Liquid machine care product or machine descaler in powder form Appliance interior e g bottle hung in the cut...

Page 35: ...coarse soiling in the interior with a damp cloth 2 Clean the filters 3 Place the machine care product in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terior 5 Press 6 Press a Machine Care is run a Once th...

Page 36: ...r system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray ...

Page 37: ... 2 Operate the appliance with the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 49 E 31 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 49 E 34 00 will light up altern ately Water is continuously run ning into the applian...

Page 38: ...r blocked Clean the filters Cleaning filters Page 35 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 48 so it click...

Page 39: ... plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 49 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 22 2 Set the amount of rinse aid to be dispensed ...

Page 40: ... the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cut...

Page 41: ...y The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and right to t...

Page 42: ...nerally be re moved with chemicals Change your detergent Page 23 Clean the appliance mechanically Stubborn white coatings are present on tableware inside the appliance or the door Detergent substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 23 Clean the appliance mechanically Too little detergent is being used Increase the amount o...

Page 43: ...li ance may become discol oured during the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove ...

Page 44: ...a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was no...

Page 45: ...ient rinse aid 1 Add Rinse aid Page 22 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 23 Refill indicator for rinse aid does not light up Rinse aid system is switched off Set the amount of rinse aid to be dispensed Malfunctions Fault Cause Troubleshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is block...

Page 46: ...ply Top basket is pressing against inner door and pre venting appliance door from being closed securely Check whether the rear panel of the appliance is being pressed in by a socket or hose holder that has not been removed Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly Mechanical damage Fault Cause Troubleshooting Appliance doo...

Page 47: ...only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware...

Page 48: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 49: ... used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the applia...

Page 50: ...urchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A claim ...

Page 51: ...ble to you on request To file a request please email to oss request bshg com or send a written request to BSH Hausgeräte GmbH Carl Wery Str 34 D 81739 München Germany Reference OSSREQUEST The cost of performing your request will be charged to you This offer is valid three years from the date of pur chase or at least as long as we offer support and spare parts for the re spective appliance Declarat...

Page 52: ...Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001640543 9001640543 01070...

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