Bosch SMS4HDW52G User Manual Download Page 55

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Troubleshooting

Mechanical damage

Fault

Cause

Troubleshooting

Appliance door cannot be
closed.

Door lock has been activ-
ated.

▶

Close the appliance door with
greater force.

Door cannot be closed due
to installation method.

▶

Check whether the appliance has
been installed properly.
When closed, the appliance door,
its decor or attached parts should
not knock against adjacent cabin-
ets or the worktop.

Lid on the detergent dis-
penser cannot be closed.

Detergent dispenser or lid
are blocked by sticky deter-
gent residue.

▶

Remove detergent residue.

Noise

Fault

Cause

Troubleshooting

Filling valves making knock-
ing noises.

Caused by the domestic in-
stallation. No appliance fault
present. Does not affect
functioning of the appliance.

▶

Can only be remedied in the do-
mestic installation.

Knocking or rattling noise.

Spray arm is striking table-
ware.

▶

Arrange tableware so that the spray
arms do not strike tableware.

With a small load the water
jets directly strike against
the tub.

▶

Distribute the tableware evenly.

▶

Load the appliance with more table-
ware.

Light items of tableware
move about during the wash
cycle.

▶

Position light items of tableware se-
curely.

Summary of Contents for SMS4HDW52G

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMS4HDW52G en User manual ...

Page 2: ...ket 21 Cutlery basket 21 3rd basket 21 Etagere 22 Folding prongs 22 Knife shelf 23 Baking sheet spray head 23 Extra Clean Zone 23 Basket heights 24 Before using for the first time 25 Performing the initial configura tion 25 Water softening system 25 Overview of water hardness set tings 25 Setting the water softening sys tem 26 Special salt 26 Switching off the water softening system 27 Regeneratio...

Page 3: ...ance care 40 Machine Care 40 Filter system 41 Cleaning spray arms 42 Troubleshooting 44 Error code Fault display Sig nal 44 Washing results 46 Home Connect problem 53 Information on display panel 53 Malfunctions 54 Mechanical damage 55 Noise 55 Clean wastewater pump 56 Transportation storage and disposal 56 Removing the appliance 56 Protect appliance from frost 57 Transporting the appliance 57 Dis...

Page 4: ...ren aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Children must not play with the appliance Cleaning and user maintenance must not be performed by chil dren unless they are being supervi...

Page 5: ...nce is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged WARNING Risk of fire It is dangerous to use an extended power cord and non ap pr...

Page 6: ...aline or highly acidic cleaning agents in particular commercial or industrial products in conjunction with aluminium parts e g grease filters of ex tractor hoods or aluminium pans e g for the Machine Care programme WARNING Risk of injury Leaving the appliance door open may result in injury Only open the appliance door to load or unload tableware in order to prevent accidents e g through tripping D...

Page 7: ...sources Never let the power cord come into contact with sharp points or edges Never kink crush or modify the power cord Damaged appliance Follow the safety instructions if the appliance is damaged WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never operate an appliance with a cracked or fractured sur face Never pul...

Page 8: ...focate Keep packaging material away from children Do not let children play with packaging material Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the ...

Page 9: ...terior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themselves Keep children away from the appliance when open WARNING Risk of suffocation Children may become trapped in the appliance and suffocate Use the childproof lock if fitted Never ...

Page 10: ...te heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water p...

Page 11: ...al functions Page 19 AquaSensor The AquaSensor is an optical meas uring device light barrier which measures the turbidity of the rinsing water You can save water with the AquaSensor Use of the AquaSensor depends on the programme If the soiling level is high the rinsing water is drained off and replaced with fresh water If the soiling level is lower the rinsing wa ter is used in the next wash cycle...

Page 12: ...liance to drainage connection so dirty water is dis charged via the wash cycle Installing the drainage connection 1 Consult the installation instructions supplied for the steps required here 2 Connect the wastewater hose to the outlet connection of the siphon using the enclosed parts 3 When doing so check that the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover...

Page 13: ...al if there is a power supply 1 Insert the non heating appliance plug of the power cable into the appliance 2 Insert the mains plug of the appli ance into a nearby socket The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Page 14: ...ith your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 1 Rating plate Rating plate with E number and FD number Page 58 The data you need for Customer Service Page 57 1 Depending on the appliance specifications ...

Page 15: ...enser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket Page 20 8 3rd basket 3rd basket Page 21 9 Cutlery shelf1 Cutlery shelf Page 22 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 42 11 Filter system Filter system Page 41 12 Cutlery basket...

Page 16: ...6 Water supply display Display for water supply 7 button If you press for approx 3 seconds you can open the basic settings 8 Start button Starting the programme Page 34 9 Programme buttons and additional functions Programmes Page 17 Additional functions Page 19 10 Remote Start Remote Start Page 38 11 Timer programming Setting timer programming Page 34 12 Display The display shows information about...

Page 17: ... factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Drying All Additiona...

Page 18: ...mal consumption val ues Information for test institutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be found on...

Page 19: ...f your appliance are available depending on the appliance configur ation Additional func tion Use SpeedPerfect The run time is shortened by 15 to 75 depending on the rinse programme The additional function can be activated before the start of the pro Additional func tion Use gramme and at any time when the pro gramme is running Energy and water con sumption are increased Half Load Switch on with s...

Page 20: ... the shelf position of the top basket 1 Pull out the top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket The basket can then slip down slightly 4 Raise or lower the basket evenly to the right level Basket heights Page 24 Check that the basket is level on both sides 5 Sli...

Page 21: ...basket always without sorting it and with the sharp points downwards 3rd basket Use the 3rd basket to wash large items of cutlery that are lightly soiled as well as small items of tableware e g small cups bowls or cooking spoons Moving the side shelf in the 3rd basket You can move the side shelf in the 3rd basket to wash stemware in the top basket 1 Move the side shelf to the left 1 Depending on t...

Page 22: ...ry shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion 1 Depending...

Page 23: ...king sheet spray head Use the baking sheet spray head in stead of the top basket to clean large trays grilles and plates 1 Remove top basket 2 Insert the baking sheet spray head in the holder and turn to the right a The baking sheet spray head clicks into position Removing baking sheet spray head If you no longer require the baking sheet spray head remove it from the appliance 1 Turn the baking sh...

Page 24: ...es Note Always operate the appliance with the Extra Clean Zone fitted 1 Pull out the top basket 2 Pull the tab on the Extra Clean Zone up and forwards 3 Set the slider to ON 4 Clean under running water 5 Place the Extra Clean Zone in the top basket and lock in place Check that the mounts are in the correct position a The Extra Clean Zone audibly clicks into position 6 Push in the top basket Basket...

Page 25: ...y marks from water or other residues we recommend you operate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 36 at any time Water softening system Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked To e...

Page 26: ... The value H04 is set at the factory 5 To save the settings press for 3 seconds Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter hardness the higher the water hardness the greater the ...

Page 27: ...pecial salt The water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the dis play shows H00 4 To save the settings press for 3 seconds a The water softening system is switched off and the salt refill indic ator is deactivated Regeneration of the water softening syste...

Page 28: ...mestic dishwashers 1 Press the catch on the lid of the dispenser for rinse aid and lift 1 2 2 Add rinse aid up to the max mark max 3 If rinse aid spills out remove it from the tub Spilled rinse aid can cause ex cessive frothing during the wash cycle 4 Close the lid of the dispenser for rinse aid a The lid clicks into position Setting the amount of rinse aid If there are streaks or water marks on t...

Page 29: ... ults use separate detergent adding Special salt Page 26 and Rinse aid Page 28 separately Modern powerful detergents mainly use a low alkaline formulation with enzymes Enzymes break down starch and remove protein Oxygen based bleaching agents are generally used to remove coloured marks e g tea or ketchup Note Follow the manufacturer s in structions for each detergent Detergent Description Tabs Tab...

Page 30: ...ined detergent the wash ing programme is adjusted automat ically to ensure the best possible washing and drying result Unsuitable detergents Do not use detergent which could cause damage to the appliance or present a risk to health Detergent Description Hand washing up liquid Hand washing up liquid can cause increased froth ing and damage the appli ance Detergent con taining chlorine Chlorine resi...

Page 31: ...rgent specified is usually sufficient 3 Close the lid of the detergent dis penser a The lid clicks into position a The detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that tablets...

Page 32: ...al cleaning agents are not suit able for dishwashers in conjunction with aluminium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the progr...

Page 33: ...Risk of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on the tableware unload it starting at the bottom and working up 2 Check the washing tank and ac cessories for soiling and clean if nec...

Page 34: ...until h 00 appears in the display Starting the programme Press a The programme has ended when the display shows 0h 00m Notes If you want to add more tableware while the appliance is running do not use the tablet collecting tray as a handle for the top basket You might touch the partially dissolved tablet You can only change a pro gramme when running if you can cel it Terminate programme Page 35 Th...

Page 35: ...cel it first Press for approx 4 seconds a All displays light up a As soon as the displays are off the display shows 0h 01m and the residual water is pumped out a The programme is cancelled and ends after approx 1 minute Switching off appliance 1 Please note the information on Safe use Page 10 2 Press 3 To prevent damage from dripping water turn the water tap off tight not applicable to appliances ...

Page 36: ...ensed Setting the amount of rinse aid Page 28 Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connec tion On...

Page 37: ...Home Connect Page 37 Factory setting rE Start with YES Confirm with Restore changed settings to the fact ory settings The settings for initial start up must be configured 1 Factory setting may vary according to model Changing basic settings 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the required se...

Page 38: ...for Home Connect The Home Connect app guides you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements Home Connect app is installed on your mobile device Wi Fi on the router is activated The appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the inst...

Page 39: ...t com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about available software updates Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit t...

Page 40: ...ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limescale can cause your appli ance to malfunction To avoid such faults and reduce odours we recom mend cleaning your ...

Page 41: ...ers or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety instructions given on the packagings of the machine care products and machine clean ers Activate the Extra Clean Zone Page 24 function 1 ...

Page 42: ...m of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spra...

Page 43: ... Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Page 44: ... 2 Operate the appliance with the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 57 E 31 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 57 E 34 00 will light up altern ately Water is continuously run ning into the applian...

Page 45: ... blocked Clean the filters Cleaning filters Page 41 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 56 so it clicks...

Page 46: ...g of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 57 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 28 2 Set the amount of rinse aid to be dispensed Sett...

Page 47: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Page 48: ...d Arrange tableware so that it does not obstruct spray arm rotation Spray arm nozzles are blocked Clean the Spray arms Page 42 Filters are soiled Clean the filters Cleaning filters Page 41 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 41 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Progra...

Page 49: ...and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 29 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Programmes Page 17 Position tableware at an angle Arrange tableware Page 32 Use rinse aid Rins...

Page 50: ...ture is too low Select a programme with a higher washing temperature Programmes Page 17 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 29 and follow the manufac turer s instructions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of ...

Page 51: ... the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 17 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of f...

Page 52: ...ent with a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispens...

Page 53: ...t in the documents supplied for Home Connect Information on display panel Fault Cause Troubleshooting Special salt refill indicator lights up Insufficient special salt Add Special salt Page 26 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refi...

Page 54: ...tripped Check the relevant fuse Mains cable is not inserted 1 Check whether the socket works 2 Check whether the mains cable is properly inserted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 35 Appliance stops during the programme or cuts...

Page 55: ...r lid are blocked by sticky deter gent residue Remove detergent residue Noise Fault Cause Troubleshooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray...

Page 56: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 57: ...ecycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an ...

Page 58: ... tails and the Customer Service tele phone number to find them again quickly Technical specifications Technical specifications Technical specifications Weight Max 60 kg Voltage 220 240 V 50 Hz or 60 Hz Power rating 2000 2400 W Fuse 10 16 A Power consumption Off mode standby mode 0 50 W Left on mode 0 50 W Networked standby 2 00 W Time in left on mode 0 min Time after which ap pliance is switched t...

Page 59: ...n Germany The source code will be made avail able to you on request To file a request please email to oss request bshg com or send a written request to BSH Hausgeräte GmbH Carl Wery Str 34 D 81739 München Germany Reference OSSREQUEST The cost of performing your request will be charged to you This offer is valid three years from the date of pur chase or at least as long as we offer support and spar...

Page 60: ...e Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001631029 9001631029 010...

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