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Troubleshooting

48

Fault

Cause

Troubleshooting

Water is left in the appliance
at the end of the pro-
gramme.

→ 

"Terminate programme",

Page 30

Appliance cannot be
switched on or operated.

Software update is taking
place.

Wait until the software update has
finished.

Appliance functions have
failed.

1.

Pull out the mains plug or switch off
the fuse.

2.

Wait at least 2 minutes.

3.

Connect the appliance to the power
supply.

4.

Switch the appliance on.

Appliance does not start.

The mains fuse has tripped.

Check the relevant fuse.

Mains cable is not inserted.

1.

Check whether the socket works.

2.

Check whether the mains cable is
properly inserted in the socket and
on the rear of the appliance.

Appliance door is not closed
properly.

Close the appliance door.

Programme starts automat-
ically.

You did not wait until pro-
gramme ended.

→ 

"Terminate programme",

Page 30

Appliance stops during the
programme or cuts out.

Appliance door is not closed
properly.

Close the appliance door.

Power and/or water supply
has been interrupted.

1.

Check the power supply.

2.

Check the water supply.

Top basket is pressing
against inner door and pre-
venting appliance door from
being closed securely.

Check whether the rear panel of the
appliance is being pressed in by a
socket or hose holder that has not
been removed.

Arrange the tableware so that no
parts project beyond the basket
and prevent the appliance door
from closing properly.

Summary of Contents for SMS2ITI04E

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMS2ITI04E en User manual ...

Page 2: ... basket 19 Bottom basket 19 Cutlery basket 20 Etagere 20 Before using for the first time 20 Performing the initial configura tion 20 Water softening system 21 Overview of water hardness set tings 21 Setting the water softening sys tem 21 Special salt 21 Switching off the water softening system 22 Regeneration of the water softening system 23 Rinse aid system 23 Rinse aid 23 Setting the amount of r...

Page 3: ...s 37 Troubleshooting 39 Error code Fault display Sig nal 39 Washing results 40 Home Connect problem 47 Information on display panel 47 Malfunctions 47 Mechanical damage 49 Noise 49 Clean wastewater pump 51 Transportation storage and disposal 51 Removing the appliance 51 Protect appliance from frost 52 Transporting the appliance 52 Disposing of old appliance 52 Customer Service 52 Product number E ...

Page 4: ...ppliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chil dre...

Page 5: ...t be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in water The plastic housing on the supply hose contains an electric valve Never cut through the s...

Page 6: ...aline or highly acidic cleaning agents in particular commercial or industrial products in conjunction with aluminium parts e g grease filters of ex tractor hoods or aluminium pans e g for the Machine Care programme WARNING Risk of injury Leaving the appliance door open may result in injury Only open the appliance door to load or unload tableware in order to prevent accidents e g through tripping D...

Page 7: ...t the power cord come into contact with sharp points or edges Never kink crush or modify the power cord Damaged appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never operate an appliance with a cracked or fractured sur face Never pull on the power cord to unplug the appliance Al ways unplug the appliance at...

Page 8: ...ed in the appliance and suffocate Use the childproof lock if fitted Never let children play with or operate the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no ...

Page 9: ...he interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themselves Keep children away from the appliance when open ...

Page 10: ...l damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 50 kPa 0 5 bar and...

Page 11: ...nsing wa ter is used in the next wash cycle so reducing water consumption by 3 6 litres In the automatic programmes the temperature and run time are ad ditionally adjusted to the level of soil ing Installation and connection Installation and connec tion Installation and connection To ensure proper operation connect the appliance to the power and water supply correctly Observe the spe cified criter...

Page 12: ... the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water connection Note If you are replacing the appliance you must use a new water supply hose 1 Consult the installation instructions ...

Page 13: ... with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 1 Rating plate Rating plate with E number and FD number Page 53 The data you need for Customer Service Page 52 1 Depending on the appliance specifications ...

Page 14: ...detergent dispenser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket Page 19 8 Cutlery shelf1 Cutlery shelf Page 20 9 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 37 10 Filter system Filter system Page 36 11 Cutlery basket Cutlery basket Pag...

Page 15: ...special salt Page 21 5 Rinse aid refill indicator Rinse aid system Adding rinse aid Page 23 6 WLAN display Home Connect Page 32 7 Water supply display Display for water supply 8 button If you press for approx 3 seconds you can open the basic settings 9 Start button Starting the programme Page 30 10 Programme buttons and additional functions Programmes Programmes Page 17 Additional functions Additi...

Page 16: ...our appliance 16 13 Programme sequence display The programme sequence display shows the cur rent cycle of the appliance e g washing rinsing or drying 14 Door handle1 Open the appliance door 1 Depending on the appliance specifications ...

Page 17: ...actors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Dry All Additional fun...

Page 18: ...er test appliances com The product number E Nr and the production number FD are required here They can be found on the rat ing plate on the appliance door Favourite You can save a combination of a pro gramme and an additional function to the button You can save the programme via the Home Connect app The pre rinse program is saved to this button at the factory Pre rinse is suitable for all types of...

Page 19: ...stic parts There is a slight in crease in energy con sumption and the run time is extended Features Features Features You can find an overview of the pos sible features of your appliance and how to use them here These features depend on the model of your appliance Top basket Arrange cups glasses and small items of tableware in the top basket Bottom basket Arrange pans and plates in the bot tom bas...

Page 20: ... you will need to make settings Tip Connect your appliance to a mo bile device You can conveniently change all settings via the Home Connect app Home Connect quick start Page 33 Requirement The appliance has been installed and connected Page 11 1 Add special salt Page 21 2 Add rinse aid Page 23 3 Switch on the appliance Page 29 4 Setting the water softening sys tem Page 21 5 Set the amount of rins...

Page 21: ...ng the water softening sys tem Page 21 With a water hardness of 0 8 E you can dispense with special salt for dishwashers and switch off the water softening system Switching off the water softening system Page 22 Setting the water softening system Set the water hardness on your appli ance 1 Determine the water hardness and the appropriate setting value Overview of water hardness set tings Page 21 2...

Page 22: ... dis penser and turn to close Switching off the water softening system If you find the special salt refill indic ator irritating e g when using com bined detergents with salt replace ment substances you can switch the indicator off Note To avoid damage to the appliance only switch off the water softening system in the following cases The water hardness is max 26 E and you are using combined deter ...

Page 23: ... system after x rinse cycles 5 Additional run time in minutes 7 Additional water consumption in litres 5 Additional power consumption in kWh 0 05 The consumption values specified are laboratory measurements determ ined in accordance with the currently applicable standard and using the Eco 50 programme and the factory value of the water hardness is set to 9 20 E Rinse aid system Rinse aid system Ri...

Page 24: ...ion of rinse aid is lim ited with combined detergents You will generally get better results using rinse aid 1 Press 2 To open the appliance settings press for 3 seconds a is flashing on the display 3 Press repeatedly until flashes 4 Press repeatedly until no LED Page 14 lights up level 0 5 To save the settings press for 3 seconds a The rinse aid system is switched off and the rinse aid refill indi...

Page 25: ...ter washing and drying results and to avoid damage to the appli ance please additionally use Spe cial salt Page 21 and Rinse aid Page 23 Combined detergent Besides conventional separate deter gents a number of products are available with additional functions These products contain not only de tergent but also rinse aid and salt re placement substances 3in1 and depending on the combination 4in1 5in...

Page 26: ...ents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid Use tablets with a special drying performance Adding det...

Page 27: ...age to glass and table ware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from coppe...

Page 28: ...specifications Page 53 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better t...

Page 29: ...irect ive If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of the tableware select a suitable programme Press the programme button re peatedly until the right programme has been selected Programmes Page 17 a The programme is set and the LED flashes Setting additional func...

Page 30: ...e door once the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from a programme that has alre...

Page 31: ...xtra Dry on or off for each operation For a better drying result the temperature in the final rinse is increased This may increase the running time slightly Note Please take care with del icate tableware Setting Extra Dry Page 31 Wi Fi On Off 1 Switch the wireless network connection on or off Set Wi Fi Page 32 Remote Start Scale with 3 levels Activate or deactivate the func tion Activating Remote ...

Page 32: ...tton If LED A LED B and LED C light up the function is permanently ac tivated The factory setting is level 2 LED A and LED B Page 14 5 To save the settings press for 3 seconds Restoring factory settings 1 Press 2 To open the appliance settings press for 3 seconds a is flashing on the display 3 Press repeatedly until and flash in the display 4 Press to set the appliance back to the factory settings...

Page 33: ...i Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the instructions in the Home Connect app Home Connect settings Adapt Home Connect to your needs You can find the Home Connect set tings in the basic settings for your ap pliance Which settings the display shows will depend on whether Home Connect has been set up and whether the appliance is connecte...

Page 34: ...ect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares ...

Page 35: ...ned with ma chine care products and machine cleaners is the right programme for the care of your appliance Tip You can get our tested and ap proved Dishwasher Care and Ma chine Cleaner for Dishwashers online at https www bosch home com store or from customer service Machine Care is a programme which removes various deposits in one washing cycle Cleaning takes place in two phases Phase Removal of D...

Page 36: ...emove any coarse soiling in the interior with a damp cloth 2 Clean the filters 3 Place the machine care product in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terior 5 Press 6 Press a Machine Care is run...

Page 37: ... fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow mark ings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 ...

Page 38: ...ray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Page 39: ... be replaced with a special connection cable which is available from the manufacturer or his Customer Service Error code Fault display Signal Fault Cause Troubleshooting Display for water supply lights up Supply hose is kinked Install the supply hose without kinks Water tap is turned off Turn on the water tap Water tap is jammed or furred up Turn on the water tap The filters in the water con necti...

Page 40: ...s present 1 Press 2 Unplug the appliance or switch off the fuse 3 Wait at least 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 52 and give the er ror code Displays flash Appliance door is not closed properly Close the appl...

Page 41: ...with a better drying performance Extra Dry not activated to im prove drying performance Activate Extra Dry Tableware removed too early or drying process not yet ended 1 Wait until the programme ends 2 Only remove tableware 30 minutes after the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tablewar...

Page 42: ...ray arm rotation Spray arm nozzles are blocked Clean the Spray arms Page 37 Filters are soiled Clean the filters Cleaning filters Page 36 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 36 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Programmes Page 17 Tableware has been pre cleaned too int...

Page 43: ...and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 24 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Programmes Page 17 Position tableware at an angle Arrange tableware Page 28 Use rinse aid Rins...

Page 44: ...ture is too low Select a programme with a higher washing temperature Programmes Page 17 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 24 and follow the manufac turer s instructions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of ...

Page 45: ... the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 17 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of f...

Page 46: ...ent with a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispens...

Page 47: ... on display panel Fault Cause Troubleshooting Special salt refill indicator lights up Insufficient special salt Add Special salt Page 21 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse ...

Page 48: ...he mains cable is properly inserted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 30 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interru...

Page 49: ...osed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been installed properly When closed the appliance door its decor or attached parts should not knock against adjacent cabin ets or the worktop Lid on the detergent dis penser cannot be closed Detergent dispenser or lid are blocked by sticky ...

Page 50: ...g or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Page 51: ...d remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find...

Page 52: ...y recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in ...

Page 53: ...r the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A...

Page 54: ...ermany The source code will be made avail able to you on request Please send your request to oss request bshg com or BSH Hausger äte GmbH Carl Wery Str 34 81739 Munich Germany Subject OSSREQUEST The cost of performing your request will be charged to you This offer is valid for three years from the date of purchase or at least as long as we offer support and spare parts for the relevant appliance D...

Page 55: ...nd 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

Page 56: ...for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001485831 9001485831 020224 642 E1 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch ...

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