Bosch S355HAX27G User Manual Download

Page: 50 / 56

Troubleshooting

Fault

Cause

Troubleshooting

Knocking or rattling noise.

Spray arm is striking table-
ware.

▶

Arrange tableware so that the spray
arms do not strike tableware.

With a small load the water
jets directly strike against
the tub.

▶

Distribute the tableware evenly.

▶

Load the appliance with more table-
ware.

Light items of tableware
move about during the wash
cycle.

▶

Position light items of tableware se-
curely.

Summary of Contents for S355HAX27G

Page 1: ...Dishwasher en User manual S355HAX27G ...

Page 2: ...tlery basket 21 Etagere 21 Folding prongs 21 Knife shelf 22 Baking sheet spray head 22 Basket heights 23 Before using for the first time 23 Performing the initial configura tion 23 Water softening system 23 Overview of water hardness set tings 24 Setting the water softening sys tem 24 Special salt 24 Switching off the water softening system 25 Regeneration of the water softening system 26 Rinse ai...

Page 3: ... Fault display Sig nal 39 Washing results 41 Information on display panel 48 Malfunctions 48 Mechanical damage 49 Noise 49 Clean wastewater pump 51 Transportation storage and disposal 51 Removing the appliance 51 Protect appliance from frost 52 Transporting the appliance 52 Disposing of old appliance 52 Customer Service 52 Product number E Nr produc tion number FD and consecut ive numbering Z Nr 5...

Page 4: ...s appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Children must not play with the appliance Cleaning and user maintenance must not be performed by chil dr...

Page 5: ...ord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in wa...

Page 6: ...ly with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly ca...

Page 7: ...he appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ous Never let the power cord co...

Page 8: ...Risk to children WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts Children may beco...

Page 9: ...d detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and in...

Page 10: ...l damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 50 kPa 0 5 bar and...

Page 11: ...s lower the rinsing wa ter is used in the next wash cycle so reducing water consumption by 3 6 litres In the automatic programmes the temperature and run time are ad ditionally adjusted to the level of soil ing Installation and connection Installation and connec tion Installation and connection To ensure proper operation connect the appliance to the power and water supply correctly Observe the spe...

Page 12: ...onnection of the siphon using the enclosed parts 3 When doing so check that the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water connection Note If you are replacing the appliance yo...

Page 13: ...Installation and connection en 13 The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Page 14: ... with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 1 Rating plate Rating plate with E number and FD number Page 53 The data you need for Customer Service Page 52 1 Depending on the appliance specifications ...

Page 15: ...e detergent dispenser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket Page 20 8 Cutlery shelf1 Cutlery shelf Page 21 9 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 38 10 Filter system Filter system Page 37 11 Cutlery basket Cutlery basket P...

Page 16: ...r supply display Display for water supply 6 Programme buttons and additional functions Programmes Page 17 Additional functions Page 19 7 Start button Starting the programme Page 33 8 button If you press for approx 3 seconds you can open the basic settings 9 Timer programming Setting timer programming Page 32 10 Door opener1 Opening the appliance door Page 32 11 Display The display shows informatio...

Page 17: ...rs such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Chef 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 72 C Extra Dry Extra Speed Additiona...

Page 18: ...ing times This results in optimal consumption val ues Information for test institutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD are requ...

Page 19: ...at any time when the pro gramme is running Energy and water con sumption are increased Additional func tion Use Power Zone Switch on with mixed loads containing table ware with different soil ing levels e g place very soiled pots and pans in the bottom bas ket and normally soiled tableware in the upper basket The spray pressure in the bottom basket is in creased and the max imum programme tem pera...

Page 20: ...he top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket 4 Raise or lower the basket evenly to the right level Basket heights Page 23 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket a Cutle...

Page 21: ...and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Depending on the appliance specifications ...

Page 22: ...e e g trays grilles and plates Arrange max 2 baking sheets and 2 grilles as shown to ensure that the spray jet can reach all parts Note Check that the appliance is al ways operated with the top basket or the baking sheet spray head Inserting baking sheet spray head Use the baking sheet spray head in stead of the top basket to clean large trays grilles and plates 1 Remove top basket 2 Insert the ba...

Page 23: ...ent The appliance has been installed and connected Page 11 1 Add special salt Page 24 2 Add rinse aid Page 26 3 Switch on the appliance Page 32 4 Setting the water softening sys tem Page 24 5 Set the amount of rinse aid to be dispensed Page 27 6 Add detergent Page 27 7 Start the Programme with the highest cleaning temperature without tableware To remove any marks from water or other residues we re...

Page 24: ...on your appli ance 1 Determine the water hardness and the appropriate setting value Overview of water hardness set tings Page 24 2 Press 3 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 4 Press repeatedly until the right water hardness has been set The value H04 is set at the factory 5 To save the settings press for 3 seconds Special salt You can use spe...

Page 25: ...etergents with salt replace ment substances you can switch the salt refill indicator off Note To avoid damage to the appliance only switch off the water softening system in the following cases The water hardness is max 26 E and you are using combined deter gents with salt replacement sub stances According to manufactur ers combined detergents with salt replacement substances can gen erally only be...

Page 26: ...system after x rinse cycles 6 Additional run time in minutes 7 Additional water consumption in litres 5 Additional power consumption in kWh 0 05 The consumption values specified are laboratory measurements determ ined in accordance with the currently applicable standard and using the Eco 50 programme and the factory value of the water hardness is set to 16 20 E Rinse aid system Rinse aid system Ri...

Page 27: ... results using rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the value set at the factory r05 4 Press repeatedly until the dis play shows r00 5 To save the settings press for 3 seconds a The rinse aid system is switched off and the rinse aid refill indicator is deactivated Detergent Detergen...

Page 28: ...ined detergent Besides conventional separate deter gents a number of products are available with additional functions These products contain not only de tergent but also rinse aid and salt re placement substances 3in1 and depending on the combination 4in1 5in1 additional components such as glass protection or stainless steel cleaner According to manufacturers com bined detergents generally only fu...

Page 29: ...n if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid Use tablets with a special drying performance Adding detergent 1 To open the detergent dispenser press the locking latch 2 Add the detergent to the dry deter ...

Page 30: ...d damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from copper or tin Tableware soiled with ash wax lub ricating grease or paint Very small items of tableware Only put tableware in the dishwashe...

Page 31: ...3 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better the dishwashing result...

Page 32: ...with the EU Eco design Directive If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of the tableware select a suitable programme Press the right programme button Programmes Page 17 a The programme is set and the pro gramme button flashes a The remaining running time of the ...

Page 33: ... door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from a programme that has already started you will need to can cel it first 1 O...

Page 34: ...ensed Setting the amount of rinse aid Page 27 Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connec tion On...

Page 35: ...l Changing basic settings 1 Open the appliance door 2 Press 3 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 4 Press repeatedly until the display shows the required set ting 5 Press repeatedly until the dis play shows the right value You can change several settings 6 To save the settings press for 3 seconds 7 Close the appliance door Cleaning and servici...

Page 36: ...ed Dishwasher Care and Ma chine Cleaner for Dishwashers online at https www neff home com store or from customer service Easy Clean is a programme which re moves various deposits in one wash ing cycle Cleaning takes place in two phases Phase Removal of Detergent Placement 1 Grease and limescale Liquid machine care product or machine descaler in powder form Appliance interior e g bottle hung in the...

Page 37: ...oarse soiling in the interior with a damp cloth 2 Clean the filters 3 Place the machine care product in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terior 5 Press 6 Press a Easy Clean is run a Once the p...

Page 38: ... system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray a...

Page 39: ... 2 Operate the appliance with the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 52 E 31 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 52 E 34 00 will light up altern ately Water is continuously run ning into the applian...

Page 40: ... blocked Clean the filters Cleaning filters Page 37 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 51 so it clicks...

Page 41: ...g of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 52 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 26 2 Set the amount of rinse aid to be dispensed Sett...

Page 42: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Page 43: ...y The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and right to t...

Page 44: ...substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 27 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set the water softening system cor rectly In most cases you will need to in crease the setting 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the specia...

Page 45: ...chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Coloured coatings blue yel low brown that are difficult or impossible to remove are present inside the appliance or on stainless steel table ware The formation of films is due to substances contained in vegetables cabbage celery potatoes noodles etc or tap water ma...

Page 46: ...perature Programmes Page 17 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Removable streaks are present on glasses glass ware with a metallic appear ance and cutlery Amount of rinse aid to be dispensed is set too high Set the rinse aid system to a lower ...

Page 47: ... also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispenser on tight Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was not rinsed out Check that the spray arm...

Page 48: ...flashes Appliance door is not closed properly Close the appliance door Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly Malfunctions Fault Cause Troubleshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 37 2 Clean the Wastewater pump Pag...

Page 49: ...a socket or hose holder that has not been removed Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly Mechanical damage Fault Cause Troubleshooting Appliance door cannot be closed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has...

Page 50: ...are Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Page 51: ...r inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare...

Page 52: ...y recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in ...

Page 53: ...r the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A...

Page 54: ...ess the applicable li cence information via your Home Connect app Profile Legal inform ation Licence Information 2 You can download the licence information on the brand product website Please search on the product web site for your appliance model and ad ditional documents Alternatively you can request the relevant informa tion from ossrequest bshg com or BSH Hausgeräte GmbH Carl Wery Str 34 81739...

Page 55: ......

Page 56: ...ery Straße 34 81739 München GERMANY Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom 9001670694 9001670694 en 010714 650 V5 ...

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Bosch S355HAX27G, User Manual

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