Troubleshooting
en
25
24 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
24.1 Warnings
Notes
¡
If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡
If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact the technical after-sales service and specify
the exact fault code.
¡
If an error occurs, the appliance does not switch to
standby mode.
¡
In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.
24.2 Information on the display panel
Fault
Cause and troubleshooting
No displays light up.
The power supply has been disconnected.
▶
Use other electrical appliances to check whether there has been a power failure.
The appliance has not been connected as shown in the circuit diagram.
▶
Connect the appliance in accordance with the circuit diagram.
Electronics fault
▶
If you are unable to rectify the fault, inform the technical after-sales service.
The displays flash.
The control panel is wet or an object is covering it.
▶
Dry the control panel or remove the object.
, , ,
,
The electronics have overheated and one or all of the cooking zones have been switched
off.
▶
Wait until the electronics have cooled down sufficiently. Then touch any button on the
control panel.
+ power level and
audible signal
There is hot cookware in the vicinity of the control panel. This may cause the electronics to
overheat.
▶
Remove the cookware. The fault display goes out shortly afterwards. You can continue to
cook.
and signal tone
There is hot cookware in the vicinity of the control panel. The cooking zone has been
switched off to protect the electronics.
▶
Remove the cookware. Wait a few seconds. Touch any button. When the fault display
goes out, you can continue cooking.
/
The cooking zone has overheated and has been switched off to protect the work surface.
▶
Wait until the electronics have cooled down sufficiently before switching the cooking
zone back on.
The cooking zone has been operating continuously for an extended period.
▶
Individual safety switch-off is switched on. Touch any button to switch off the display so
that you can set the cooking zone again.
The cooking sensor has overheated and the cooking zone has been switched off.
▶
Wait until the cooking sensor has cooled down sufficiently before activating the function
again.
The cooking sensor has overheated and all of the cooking zones have been switched off.
▶
When you are not using the cooking sensor, remove it from the cookware and keep it
away from other cooking zones or heat sources. Switch on the cooking zones.
