14
Service
Before Calling for Service
Before calling customer service, consider the
suggestions and instructions below:
9
CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Product Rating Label
The rating label shows the model number and the FD
number (production number/product’s unique identifier)
of your cooktop. It is located on the underside of the
cooktop.
Rating Label Location
Model number and FD Number
The model number and the FD number of your appliance
are found on the rating label. Make a note of these
numbers in the space below to save time in the event
your appliance requires service.
Keep your invoice or escrow papers for warranty
validation if service is needed.
Problem
Suggestion
Burner(s) do not light / igniters do
not spark
▯
Make sure that the gas shut off valve is in the “ON” position and the gas
supply to the house is not shut off.
▯
Make sure the burner caps and burner bases and the burner ports are not
clogged. Clear ports with a wire or straightened paper clip if clogged.
▯
Make sure the igniters are clean and dry.
▯
Check the power supply. It should be properly grounded with the correct
polarity. Make sure the unit is fully plugged in to the outlet and the circuit
breaker is not tripped.
Burner flame goes out unexpectedly Make sure that there is not draft in the room.
Igniters spark even though knobs
are in the off position
When the electrical power connection has been activated at the first power up
or reconnected after an outage, the igniters may spark once or twice, even
though all burner knobs are in the “OFF” position.
Cooking results are not what was
expected
▯
The cooktop is not level.
▯
Cooking pan does not fit the surface being used.
~
"Proper Cookware"
on page 11
▯
Cookware is not the type or size recommended.
~
"Proper Cookware"
on page 11
A Rating Label
$
Model #
FD #
Bosch Customer Support
800-944-2904
