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Robert Bosch (Australia) Pty Ltd (Bosch)
Manufacturer’s Warranty
(Applicable for purchases from 1 January 2012)
All Bosch hot water units are carefully checked, tested and subject to stringent quality controls.
1. Warranty
Bosch offers, at its option, to repair or exchange this Bosch hot water unit or the relevant part
listed in clause 2 below at no charge, if it becomes faulty or defective in manufacture or materials
during the warranty period also stated in clause 2. This warranty is offered in addition to any
other rights or remedies held by a consumer at law.
2. Warranty periods & coverage
(a) Domestic applications: 3 years (parts and labour)
(b) Heat exchangers used in domestic applications: 10 years (part only)
(c) Commercial applications: 2 years (parts and labour)
(d) Heat exchangers used in commercial applications: 5 years (part only)
All warranty periods commence on the date of purchase of the hot water unit by the end-user.
However, where the date of purchase by the end-user is more than 24 months after the date of
manufacture, all warranty periods will automatically commence 24 months after the date of
manufacture.
3. Warranty exclusions
This warranty is VOID if any damage to or failure of the hot water unit is caused wholly or partly
by:
(a) faulty installation
(b) neglect, misuse, accidental or non-accidental damage, failure to follow instructions
(c) use of the unit for purposes other than which it was designed or approved
(d) unauthorised repairs or alterations to the unit without Bosch’s consent
(e) use of unauthorised parts and accessories without Bosch’s consent
(f) use of non-potable water or bore water in the hot water unit (see product instructions for
further details)
(g) continued use after a fault becomes known or apparent.
This warranty DOES NOT include:
(a) costs of consumables or accessories
(b) wear and tear, normal or scheduled maintenance
(c) to the extent permitted by law, any damage to property, personal injury, direct or indirect loss,
consequential losses or other expenses
(d) changes in the condition or operational qualities of the hot water unit due to incorrect storage
or mounting or due to climatic, environmental or other influences.
NOTE: Any service call costs incurred by the owner or user of the hot water unit for any matter
not covered by the terms of this warranty will not be reimbursed by Bosch, even if those costs are
incurred during the warranty period. If the hot water unit is located outside the usual operating
area of a Bosch service agent, the agent’s travel, freight or similar costs are not covered by this
warranty and must be paid by the owner or user of the hot water unit.
4. Warranty conditions
(a) Proof of purchase may be required.
(b) The hot water unit must be installed by an authorised and licensed installer.
(c) Proof may be required of the date of installation and correct commissioning of the hot water
unit has been carried out to Bosch’s satisfaction (such as a certificate of compliance).
(d) Repair or replacement of the hot water unit or any parts under this warranty does not
lengthen or renew the warranty period.
