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Bosch
®
Support
Before Calling Service
See the Use and Care Manual for troubleshooting
information. Refer to the Warranty in the Use and Care
Manual.
To reach a service representative, see the contact
information at the front of the manual. Please be
prepared with the information printed on your product
data plate when calling.
Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting
service.
The data plate can be found on the inside of the
appliance.
To avoid having to search for each piece of information
when calling, you can enter the four items needed in the
spaces provided below.
Keep your invoice or escrow papers for warranty
validation if service is needed.
Service
We realize that you have made a considerable
investment in your kitchen. We are dedicated to
supporting you and your appliance so that you have
many years of creative cooking.
Please don’t hesitate to contact our Customer Support
Department if you have any questions or in the unlikely
event that your Bosch® appliance needs service. Our
service team is ready to assist you.
USA
800-944-2904
www.bosch-home.com/us/support
Canada
800-944-2904
www.bosch-home.ca/en/support
Parts and Accessories
Parts, filters, descalers, stainless steel cleaners and more
can be purchased in the Bosch
®
eShop or by phone.
USA
www.bosch-home.com/us/store
Canada
Marcone 800-482-6022
or
Reliable Parts 800-941-9217
Food is cooking too slowly.
Make sure the oven is on a separate 20 amp circuit line. Operating another appli-
ance on the same circuit can cause a voltage drop. If necessary, move the micro-
wave to its own circuit.
Microwave is sparking, arcing
occurs.
Remove any metallic utensils, cookware or metal ties from the oven cavity. If using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
Turntable makes noises or
sticks.
▯
Clean the turntable, roller ring and oven cavity bottom.
▯
Make sure the turntable and roller ring are positioned correctly.
Using the microwave causes TV
or radio interference.
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
Problem
Suggestion
Note:
If the oven is set to cook for more than 30 minutes at 100% power level, it will automatically adjust itself to a
80% power level after 30 minutes to avoid overcooking.
Model No.
FD-No.
Date of Purchase
Customer Service
O
