11
Malfunction table
Malfunctions often have simple explanations. Please refer to the
malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the
Tested for you in our cooking studio
section, where you will
find plenty of cooking tips and tricks.
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Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
You can take remedial action yourself for some error
messages.
Troubleshooting
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
After-sales contact details for all countries can be found in the
attached after-sales service directory.
Door panels
Glass cleaner:
Clean with a dish cloth. Do not use a
glass scraper.
Seal
Hot soapy water:
Clean with a dish cloth, do not scour. Do
not use a metal or glass scraper for
cleaning.
Area
Cleaning agents
Error message
Possible cause
Remedy/Note
The appliance does not work
The plug is not plugged into the mains.
Plug the plug in
Power cut
Check whether the kitchen light works.
Faulty circuit breaker
Look in the fuse box and check that the cir-
cuit breaker for the appliance is in working
order.
Incorrect operation
Switch off the circuit breaker in the fuse
box. Reconnect it after approx.
10 seconds.
Three zeros flash in the display.
Power cut
Reset the time.
The appliance is not in operation. A
cooking time appears in the display.
The rotary selector was accidentally pressed.
Press the Stop button.
The Start button was not pressed after the set-
ting was made.
Press the Start button or clear the setting
by pressing the Stop button.
The microwave does not work.
The door was not fully closed.
Check whether food remains or foreign
material is trapped in the door.
The Start button was not pressed.
Press the Start button.
The food takes longer than usual to
heat up
The microwave power setting was too low.
Select a higher microwave power setting.
You have placed a larger amount of food than
normal in the appliance.
Double the amount = double the cooking
time.
The food was colder than usual.
Stir or turn the food during cooking
The turntable is making a scratching
or grinding noise.
There is dirt or a foreign object in the area
around the turntable drive.
Clean the roller ring and recess in the
cooking compartment.
Microwave operation has been can-
celled for no apparent reason.
The microwave has a fault.
If this fault occurs repeatedly, please call
the after-sales service.
E no.
FD no.
After-sales service
O
