Bosch HEN201.2Z, Instruction Manual

Page: 11 / 20

11
Troubleshooting
Malfunctions often have simple explanations. Refer to the table
before calling the after-sales service as you may be able to
remedy the fault yourself.
Malfunction table
If your meal is not successful, please refer to section . We have
tested the recipe for you in our cooking studio . Here, you will
find useful cooking tips and tricks for cooking, baking and
roasting.
:
Risk of electric shock!
Repairs that are not carried out properly are dangerous.
Repairs must only be performed by one of our after-sales
service technicians.
Caution!
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in
order to avoid a hazard.
Replacing the bulb in the oven ceiling light
If the bulb in the oven light fails, it must be replaced. Heat-
resistant, 40 watt spare bulbs can be obtained from our after-
sales service or a specialist retailer. Only use these bulbs.
:
Risk of electric shock!
Switch off the circuit breaker in the fuse box.
1.
Place a tea towel in the oven when it is cold to prevent
damage.
2.
Unscrew the glass cover by turning it anti-clockwise.
3.
Replace the bulb with one of the same type.
4.
Screw the glass cover back in.
5.
Remove the tea towel and switch on the circuit breaker.
Glass cover
You must replace a damaged glass cover. Suitable glass
covers may be obtained from the after-sales service. Please
specify the E number and FD number of your appliance.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. To save time, you can make
a note of the number of your appliance and the telephone
number of the after-sales service in the space below, should it
be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Malfunction Possible cause Remedy/information
The oven does
not work.
The circuit
breaker is
defective.
Look in the fuse box to see
if the circuit breaker is
defective.
Power cut. Check whether the kitchen
light and other kitchen
appliances are working.
Oven not hot. Dust on the
contacts.
Turn the control knobs sev-
eral times to the left and
right.
E no. FD no.
After-sales service
O
GB
0344 892 8979
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.