Bosch Greenstar Camray Utility 12/18 User Instructions & Customer Care Manual Download Page 1

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GREENSTAR CAMRAY UTILITY &

UTILITY SYSTEM

FLOOR STANDING OIL FIRED CONDENSING BOILER

CONVENTIONAL FLUE & ROOM SEALED FLUE

FOR FULLY PUMPED OPEN VENT OR SEALED CENTRAL HEATING SYSTEMS AND
DOMESTIC HOT WATER CYLINDERS

For use with the following Greenstar oil fired appliances:
Greenstar Camray Utility 12/18, 18/25, 25/32
Greenstar Camray Utility System 12/18, 18/25, 25/32

THE APPLIANCE IS FOR USE WITH 28
SECOND KEROSENE ONLY

USER INSTRUCTIONS

& CUSTOMER CARE GUIDE

Summary of Contents for Greenstar Camray Utility 12/18

Page 1: ...PUMPED OPEN VENT OR SEALED CENTRAL HEATING SYSTEMS AND DOMESTIC HOT WATER CYLINDERS For use with the following Greenstar oil fired appliances Greenstar Camray Utility 12 18 18 25 25 32 Greenstar Camray Utility System 12 18 18 25 25 32 THE APPLIANCE IS FOR USE WITH 28 SECOND KEROSENE ONLY GB USER INSTRUCTIONS CUSTOMER CARE GUIDE ...

Page 2: ...OMER CARE GUIDE PLEASE READ THESE INSTRUCTIONS CAREFULLY BEFORE OPERATING YOUR APPLIANCE THESE INSTRUCTIONS ARE APPLICABLE TO THE WORCESTER BOSCH GROUP APPLIANCE MODEL S STATED ON THE FRONT COVER OF THIS MANUAL ONLY AND MUST NOT BE USED WITH ANY OTHER MAKE OR MODEL OF APPLIANCE IF YOU ARE IN ANY DOUBT CONTACT THE WORCESTER BOSCH GROUP TECHNICAL HELPLINE PLEASE KEEP THESE INSTRUCTIONS WITH THE INST...

Page 3: ...NS 2 EXCELLENCE COMES AS STANDARD 3 GENERAL INFORMATION 4 6 USING YOUR APPLIANCE CONTROLS 7 OPERATING THE APPLIANCE Switching the boiler on off 8 Setting the heating temperature 8 Controlling central heating 8 Fault conditions 9 ENERGY SAVING TIPS ON ENERGY SAVING 10 11 MAINTENANCE MAINTAINING YOUR APPLIANCE 12 FAULT FINDING 13 FAULT OR BREAKDOWN 14 GUARANTEE YOUR GUARANTEE 15 GUARANTEE REGISTRATI...

Page 4: ...4 The appliance flue or system is incorrectly fitted faulty or damaged 4 The flue terminal outlet fitted on the outside wall or roof is obstructed or damaged 4 There are fumes fuel leaks or fuel smells from the fuel supply appliance or flue system 4 The system is empty frozen or unpressurised sealed systems 4 The condensate pipe is blocked or restricted 4 The appliance clearances are inadequate 4 ...

Page 5: ...ance for more than 40 years This heritage means all products are of exceptional quality and proven reliability The condensing range in particular is extremely energy efficient converting more of the fuel consumed into heat offering you economical running costs and value for money It sits in SEBUK band A at the top of the energy rated appliances available There is also the assurance of our no nonse...

Page 6: ... the bottom then it should be vented by releasing air through the venting screw at the top of the radiator Ask your installer to show you how this is done Repeated venting will reduce the quantity of water in the system and this must be replenished for safe and satisfactory operation of the appliance When excessive venting or water leaks are found in the system you must contact a service engineer ...

Page 7: ...led under a worktop as long as 4 The worktop above the boiler is removable for maintenance 4 There is at least 10mm clearance above the boiler 4 The front of the boiler is not enclosed VENTILATION Air vents must be functional at all times and the air supply must not be restricted or contaminated The appliance clearances must meet the minimum shown opposite for servicing and venting purposes If thi...

Page 8: ...ommunicate with a protected area such as a hall stairway landing corridor lobby shaft etc 4 Air vents must allow access for clean free air and must be sited to comply with the flue terminal position requirements 4 Air ducting runs must not exceed 3m 4 Low level air vents must be less than 450mm from the floor 4 A warning label must be added to the vents with a statement to the effect Do not block ...

Page 9: ...l B Reset button burner lock out indicator reset button on the burner control box behind the front panel C Reset button boiler overheat thermostat behind front panel D Reset button flue overheat thermostat behind front panel E Front panel CONTROLS USING YOUR APPLIANCE C A D UTILITY UTILITY SYSTEM MODELS E B 7 ...

Page 10: ... turn the programmer timer to OFF for heating and hot water If the appliance is left unused and exposed to freezing conditions shut off all the mains supplies isolate the boiler and drain the system and boiler SETTING HEATING TEMPERATURE 4 Turn the control clockwise to increase the radiator temperature 4 Turn the control anti clockwise to reduce the radiator temperature The minimum and maximum ran...

Page 11: ...g 1 Check oil level in the oil storage tank 2 Press button B Boiler should fire 3 If no response wait 2 minutes press reset button B again 4 If lockout light stays on do not attempt further resets Contact your service engineer for advice c Light OFF boiler not on no heating hot water 1 Ensure there is a power supply to the boiler 2 Check the programmer is set to ON for heating 3 Check the setting ...

Page 12: ... preferably to a minimum thickness of 200mm Window frames Single glazed windows particularly those with steel frames can lose a great deal of heat Consideration should be given to replacement with PVCu or wooden framed double glazed units Curtains Lined curtains or heavier full length curtains can provide excellent insulation However always ensure that the curtains do not drape over radiators Drau...

Page 13: ...ture and tables in front of the radiator should also be avoided It is advisable to manually adjust all radiator valves every 2 3 months to prevent them from sticking It is also important that the plastic tops of all valves are always in position and not cracked or damaged to help prevent accidents Care should be taken when vacuum cleaning carpets to avoid damage to valves and pipework The heating ...

Page 14: ...k Please tick the appropriate box on your warranty registration card for further details on the Worcester Bosch Group service contract In addition to the service contract we are pleased to offer a one off annual service or breakdown cover When your appliance requires servicing please contact the Worcester Bosch Group contact centre see inside front cover for details Maintenance tips Regularly chec...

Page 15: ...unt Temperature rises instead of falling No display or display unit does not respond Hot water temperature too low Radiators are too hot Clock is incorrectly set Momentary power failure Hot water tank temperature set too low Hot water not in timed period on the programmer Temperature control on boiler set too low Increase thermostatic radiator valve setting s Increase temperature control setting B...

Page 16: ...liance has been installed for over 24 months OR 4 Our Field Service Engineer finds no fault with the appliance see Note OR 4 Evidence cannot be provided that the first year service inspection has been carried out i e an entry in the service interval record found at the rear of the appliance installation and servicing manual OR 4 The cause of breakdown is misuse or with other parts of your plumbing...

Page 17: ... out to the satisfaction of BBT Thermotechnology UK Ltd when requested The guarantee card must then be returned within 30 days of installation 4 That any product or part thereof returned for servicing under the guarantee must be accompanied by a claim stating the Model Serial Number and Date of Installation 4 That BBT Thermotechnology UK Ltd will not accept responsibility for damage caused by faul...

Page 18: ...days of installation Returning your card will register you as the owner of your new appliance and will assist us in maintaining an effective and efficient customer service by establishing a reference and permanent record for your boiler This does not affect your statutory rights For your own record GUARANTEE REGISTRATION GREENSTAR CAMRAY UTILITY UTILITY SYSTEM 12 18 18 25 25 32 8 716 111 983a 02 0...

Page 19: ...NOTES NOTES NOTES GREENSTAR CAMRAY UTILITY UTILITY SYSTEM 12 18 18 25 25 32 8 716 111 983a 02 07 17 NOTES ...

Page 20: ...EXCELLENCE COMES AS STANDARD Worcester Bosch Group Cotswold Way Warndon Worcester WR4 9SW Tel 01905 754624 Fax 01905 754619 www worcester bosch co uk Worcester Bosch Group is a brand name of BBT Thermotechnology UK Ltd 8 716 111 983a 02 07 ...

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