9
Trouble shooting
Malfunctions often have simple explanations. Please read the
following notes before calling the after-sales service.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out and damaged power cables replaced by one of our trained
after-sales technicians. If the appliance is defective, unplug the
appliance from the mains or switch off the circuit breaker in the
fuse box. Contact the after-sales service.
Malfunction table
--------
Replacing bulbs
:
Risk of electric shock!
When changing the bulbs, the bulb socket contacts are live.
Before changing the bulb, unplug the appliance from the mains
or switch off the circuit breaker in the fuse box.
Important
Only use a bulb of the same type and same power
(see the bulb holder or rating plate inside the appliance) – to
do this, remove the metal mesh grease filter.
Replacing halogen bulbs
Note:
When inserting halogen bulbs, do not touch the glass
tube. Use a clean cloth to insert the halogen bulbs.
1.
Carefully remove the bulb ring using a suitable tool.
2.
Pull out the bulb and replace it with a bulb of the same type.
3.
Insert the bulb cover.
4.
Insert the mains plug or switch on the fuse again.
LED lights
Defective LED lights may be replaced by the manufacturer, their
customer service or a qualified technician (electrician) only.
:
Risk of injury!
The light emitted by LED lights is very dazzling, and can
damage the eyes (risk group 1). Do not look directly into the
switched on LED lights for longer than 100 seconds.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate with these numbers can be
found inside the appliance (remove the metal mesh grease
filter to gain access).
You can make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please be aware that a visit by an after-sales engineer will be
charged if a problem turns out to be the result of operator error,
even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Problem
Possible cause Solution
The appliance
does not work
The plug is not
plugged in.
Connect the appliance to
the electricity supply
Power cut
Check whether other
kitchen appliances are
working
Faulty fuse
Check in the fuse box to
make sure that the fuse for
the appliance is OK
The lighting
does not work.
The bulbs are
faulty.
For information on chang-
ing the bulbs, see the
"Replacing Bulbs" section.
E no.
FD no.
After-sales service
O
GB
0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
