9
Trouble shooting
Malfunctions often have simple explanations. Please read the
following notes before calling the after-sales service.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out and damaged power cables replaced by one of our trained
after-sales technicians. If the appliance is defective, unplug the
appliance from the mains or switch off the circuit breaker in the
fuse box. Contact the after-sales service.
LED lights
Defective LED lights must only be replaced by the
manufacturer, their customer service department or a licensed
technician (electrician).
Malfunction table
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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate with these numbers can be
found inside the appliance (remove the metal mesh grease
filter to gain access).
You can make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please be aware that a visit by an after-sales engineer will be
charged if a problem turns out to be the result of operator error,
even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Fault
Possible cause
Solution
The appliance does not work
The plug is not plugged into the mains
Connect the appliance to the power
supply
Power cut
Check whether other kitchen appliances
are working
The fuse is faulty
Check in the fuse box to make sure that
the fuse for the appliance is in working
order
The lighting is not working
The LED lights are defective
Call the after-sales service
Three consecutive audible signals
The metal grease filter is saturated.
Clean the filter; see section
Cleaning
and maintenance
.
Six consecutive audible signals
The activated charcoal filter is saturated. Replace the filter; see the "CleanAir air
recirculation module" printed supple-
ment
The remote control is not working
The battery is empty
Change the batteries in the remote con-
trol, see section
Cleaning and mainte-
nance
The appliance does not respond to the
remote control
The remote control is not connected to
the appliance
Connect the remote control to the appli-
ance, see section
Operating the appli-
ance
E no.
FD no.
After-sales service
O
GB
0344 892 8979
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
