Troubleshooting | 15
Owner’s Manual
6 720 869 160 (2016/12)
Issue
Possible Causes
The indoor unit
makes noises
A rushing air sound may occur when the louver resets its position.
A squeaking sound may occur after running the unit in HEAT mode due to
expansion and contraction of the unit’s plastic parts.
Both the indoor unit
and outdoor unit make
noises
Low hissing sound during operation: This is normal and is caused by refrigerant
gas flowing through both indoor and outdoor units.
Low hissing sound when the system starts, has just stopped running, or is
defrosting: This noise is normal and is caused by the refrigerant gas stopping or
changing direction.
Squeaking sound: Normal expansion and contraction of plastic and metal parts
caused by temperature changes during operation can cause squeaking noises.
The outdoor unit
makes noises
The unit will make different sounds based on its current operating mode.
Dust is emitted from
either the indoor or
outdoor unit
The unit may accumulate dust during extended periods of non-use, which will be
emitted when the unit is turned on. This can be mitigated by covering the unit during
long periods of inactivity.
The unit emits a bad
odor
The unit may absorb odors from the environment (such as furniture, cooking,
cigarettes, etc.) which will be emitted during operations.
The unit’s filters have become moldy and should be cleaned.
The fan of the outdoor
unit does not operate
During operation, the fan speed is controlled to optimize product operation.
Operation is
erratic,
unpredictable, or
unit is
unresponsive
Interference from cell phone towers and remote boosters may cause the unit
to malfunction.
In this case, try the following:
•
Disconnect the power, then reconnect.
•
• Press ON/OFF button on remote control to restart operation.
NOTE: If problem persists, contact a local dealer or your nearest customer service center. Provide them with a
detailed description of the unit malfunction as well as your model number.