6 720 608 992 (2011/ 12)
BISN0029
25/10/2011
Page 9
been carried out to Bosch's satisfaction (such as a certificate of compliance).
(d)
Repair or replacement of the hot water unit or any parts under this warranty does not lengthen or
renew the warranty period.
(e)
This warranty is not transferable and is only offered to the original purchaser of the hot water unit.
(f)
No employee or agent of Bosch is authorised to amend the terms of this warranty.
(g)
This warranty only applies to Bosch hot water units purchased from an authorised reseller and
installed in Australia or New Zealand.
(h)
To the extent that any condition or warranty implied by law is excludable, such condition or warranty
is excluded.
5. How to lodge a warranty claim and warranty procedure
(a)
Warranty claims must be made with the Bosch Customer Contact Centre
(Australia: ph 1300 307 037; New Zealand: ph 0800 543 352). Please be ready to provide the model and
serial numbers, date of installation, purchase details and a full description of the problem. Warranty claims
must be made before the end of the warranty period.
(b)
All warranty service calls must conducted by an authorised Bosch service agent.
(c)
Invoices for attendance and repair of a hot water unit by third parties not authorised by Bosch will not
be accepted for payment by Bosch.
6. Privacy Act 1988 (Cth)
A customer's personal information collected during warranty claims may be used for the provision of
customer support, for t he provision of information about products and services and for other marketing
activities undertaken by Bosch and its Bosch Service Agents who are authorised to carry out warranty
repairs on behalf of Bosch (Purpose). Bosch is committed to protecting the privacy of its customers'
personal information. It will act in compliance with the National Privacy Principles and Privacy Act 1988
(Cth). Bosch will not forward customers' personal information to third parties other than for the Purpose. A
customer can object at any time to the use of their personal information for the purpose. Bosch will cease to
use a customer's personal information accordingly if an objection is made.
7. Bosch contact details
If you have any questions about this warranty or to lodge a warranty claim, please contact:
Robert Bosch (Australia) Pty Ltd
1555 Centre Road, Clayton, Victoria 3168
Tel: Australia: 1300 307 037
Tel: New Zealand: 0800 543 352
IMPORTANT NOTE FOR AUSTRALIAN CONSUMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.