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7.3 Precautions for repair
7.3.1 Users need to contact our after-sales department to
confirm whether it is in the scope of warranty, whether it is
fault and the fault cause.
7.3.2 Users need to provide proof of purchase (invoice or
receipt) , warranty card consistent with the original barcode.
Fill out the repair request form (download from official website)
and then send to our maintaining department together with
the device.
7.3.3 Due to the special properties of the product screen,
for non- screen maintenance equipments, please ensure that
the screen is intact and reinforce the packing before send it
to us. Please avoid damage in transportation. We do not
receive a damaged screen products for free maintenance.
