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Step 1:
Connect your Milestone 312 Ace to an electrical outlet or the computer and make sure that the battery is
charging. Charge the battery for at least half an hour. Now press the "Play" button for about half a second.
Should the device not respond, go to step. 2
Step 2:
Check whether the keypad is locked. Hold down the "Mode" button and press the "Rec" button. Release
both "Rec" and "mode". If necessary, repeat this process until you "hear keyboard active" If you hear no
message, skip to step. 3
Step 3:
Please keep pressed all front buttons except "Play". This key combination reboots the device. If the error
still can not be fixed then, please install the software (firmware) as described in the next section under
"Software Update" or contact your dealer.
6.3.
Service and Support
6.3.1.
General information
Service and support is available from the dealer from whom you bought your Milestone 312 Ace. Your
dealer is familiar with the device and can give you information about the operation of the product and
assist in repair matters.
On our homepage www.bones.ch see section "" a list of all trading partners and more information about
our products.
6.3.2.
Software Update
Keep your device up to date, as we carry out regular improvements and features. New software brings
additional applications, facilitates operation and fixes minor bugs. If you want to upgrade your device with
the latest software, please visit your dealer or perform the update via the Internet by directly downloading
the required file from the "Support" section on our homepage www.bones.ch.
We encourage you to register on our customer list to be contacted by the Bones AG automatically for
newly available software. A short informal message to [email protected] is sufficient for this purpose.
To check the version number of the currently installed software, press and hold the "Mode" button for 2
seconds and then immediately tap twice on the "Right arrow" button to go to the "Basic Settings". Under
the second from last menu item in the "Basic Settings", the version number of the installed software is
indicated.
Look to see if a newer software version is available for download on the site www.bones.ch. Follow the link
"Support" on the product "Milestone 312 Ace". On this page you will always find the latest software.
If the available software version number is higher than that on your Milestone 312 Ace, download the
newer file and save it in the root directory of your SD card.
Connect Milestone 312 Ace to your computer, as per the manual in Section 2.3.3. "USB connection Copy
the file to the root directory of the inserted SD memory card and safely eject the M312 Ace when
completed from your computer. As confirmation Following completion you will hear the message
"software is updating. Please wait". Then if all goes well,
“
update completed
”
.
6.4.
About Bones AG
Bones AG is an innovative Swiss engineering company located in Feuerthalen, the canton of Zurich. For
over 10 years we produce and market high-quality audio players and portable digital assistants.
