TROUBLESHOOTING
1-866-771-2663 | Page 11
Problem
Cause
Solution
Igniter pin and burner are wet
Dry off with a soft cloth
Igniter battery is incorrectly inserted
Check which direction the battery is
inserted
Igniter pin is broken
Contact Bond Manufacturing Co., Inc. for
a replacement part
Electrode wire is loose or disconnected
Reconnect wire to the igniter box located
inside the unit behind the igniter box
Electrode wire is shorting between valve
and igniter pin
Contact Bond Manufacturing Co., Inc. for
a replacement part
No gas flow
Check that the gas tank isn’t empty
Regulator isn’t connected securely to the
tank
Tighten regulator connection to the gas
tank
Gas flow is obstructed
Check all hoses for kinks and bends
Burner ports are clogged
Turn all gas flow connections off. Insert
an opened paperclip (or similar item) into
each of the burner ports to clear them
out.
Flame is obstructed at burner ports
Check that all burner ports are free of any
small lava rocks/pumice stones/Lava-
Glass
®
pieces
Regulator hose is kinked
Straighten hose of all bends or kinks
No gas flow
Check that the gas tank isn’t empty
Excess flow safety valve has been
activated
Turn the control knob to the ‘off’ posi-
tion. Close the tank valve and disconnect
propane gas tank. Turn the control knob
to ‘high’; wait 1 minute. Turn the control
knob back to the ‘off’ position. Recon-
nect propane gas tank. Light the fire unit
as indicated in the ‘To Light’ section of
this manual.
High or gusting winds
Increase flame to ‘high’
No gas flow
Check that the gas tank isn’t empty
Excess flow safety valve has been
activated
See ‘sudden drop in gas flow’ above
Heating unit won’t light
Burner won’t light
while using a match
Heating unit emits a lot
of black smoke
Sudden drop in gas
flow
Flame blows out easily
