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Care And Maintenance

Troubleshooting

Problems

1. No power, logs do not 

glow.

2. "E1" is displayed on 

control panel.

3. "E2" is displayed on 

control panel.

4. "E3" is displayed on 

control panel.

5. Fan motor continues 

to blow after unit is 

powered off.

6. Power cord gets warm 

to the touch.

1. The unit does not have 

power.

2. The overheat protection 

device has been 

engaged.

3. The ambient temperature 

sensor is broken or not 

working correctly.

4. Child Lock function is 

activated. 

5. Normal operation.

6. Normal operation.

Possible Causes

1. Check that unit is plugged into a standard 

120 volt outlet. Then make sure power is set 

at "ON" position.

2. Unplug unit, wait 5-10 minutes, then the 

sensor will reset itself. Plug the unit back 

in and turn on the heater. If the problem 

persists, call customer service.

3. Unplug unit, wait 5-10 minutes, then the 

sensor will reset itself. Plug the unit back 

in and turn on the heater. If the problem 

persists, call customer service. 

4. To inactivate the Child Lock function, hold 

the POWER button for 10 seconds. 

5. This is a standard feature; the blower runs 

for an additional 20 seconds to ensure heat 

will not be trapped inside the unit.

6. This is normal for a heater appliance as it 

requires more current to operate. Check the 

connections of the appliance cord and the 

outlet. Make sure the plug fits tightly into 

the outlet. During use, check the plug and 

outlet frequently to determine if it is HOT; 

if so, discontinue use of the appliance and 

consult with a qualified electrician to check 

or change the overheating outlet(s).

Solutions

For more information about collection and recycling of used batteries, please contact your local municipality, your waste 

disposal service or the point of sale where you purchased this item.

A battery may contain hazardous substances that could be endangering to the environment 

and human health.

• This symbol marked on the battery and/or packaging indicates that used battery shall not be 

treated as municipal waste. Instead it shall be left at the appropriate collection point for recycling.

• By ensuring the used battery is disposed of correctly, you will help prevent potential negative 

consequences for the environment and human health. The recycling of materials will help to 

conserve natural resources.

DISPOSAL OF USED BATTERY:

21

FIREBOX OPERA

TIONS

Summary of Contents for Incultior SP5526

Page 1: ...re reference Please carefully check the unit and make sure there is no damage when you open the carton Download App QUESTIONS PROBLEMS OR MISSING PARTS Please Contact Customer Service Before Returning...

Page 2: ...NSTRUCTIONS Preparation Assembly FIREBOX OPERATIONS FCC IC Information Safety Information Operating Instructions Care And Maintenance Troubleshooting Table of Contents Package Contents Fireplace Mante...

Page 3: ...ot surfaces Keep combustible material such as furniture pillows bedding papers clothes and curtains at least 3 feet from the front of the heater and keep them away from the side and rear WARNING Extre...

Page 4: ...price of the defective part s 6 7 Any installation labor construction transportation or other related costs expenses arising from defective part s repair replacement or otherwise of same will not be c...

Page 5: ...than one person Tools Required Philips Screwdriver Hand Drill Hex Key Tool Included 5 ASSEMBLY INSTRUCTIONS Number of spare hardware is indicated in Hardware Identification Use the Touch up Pen to cov...

Page 6: ...N N B M L A B C B D E F G Base Panel Side Panel Side Panel Inner Left Side Panel Side Panel Inner Right Side Panel Center Panel Media Shelf Top Side Panel Left x 1 x 1 x 1 x 2 x 1 x 1 x 2 Top Side Pa...

Page 7: ...hten when all parts are installed in place 2 EE x 27 BB x 27 II x 4 BB x 8 BB BB BB BB BB BB EE EE EE EE EE EE EE EE EE EE EE EE EE EE II II II II EE EE EE EE EE EE EE EE EE EE EE EE EE BB BB BB BB BB...

Page 8: ...Assembly Do not fully tighten screws during assembly Only tighten when all parts are installed in place 8 ASSEMBLY INSTRUCTIONS 4 3 BB x 4 CC x 2 BB x 11 F H G BB BB BB BB BB BB BB CC CC BB BB...

Page 9: ...y tighten screws during assembly Only tighten when all parts are installed in place 5 6 BB x 4 CC x 42 I BB BB CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC CC...

Page 10: ...Assembly Do not fully tighten screws during assembly Only tighten when all parts are installed in place 10 ASSEMBLY INSTRUCTIONS 8 7 RR x 2 AA x 8 M N N L RR RR Step 7a Step 7b AA...

Page 11: ...Assembly 11 ASSEMBLY INSTRUCTIONS Do not fully tighten screws during assembly Only tighten when all parts are installed in place 9 BB x 1...

Page 12: ...Assembly Do not fully tighten screws during assembly Only tighten when all parts are installed in place 12 ASSEMBLY INSTRUCTIONS 10...

Page 13: ...Assembly 13 ASSEMBLY INSTRUCTIONS Do not fully tighten screws during assembly Only tighten when all parts are installed in place 11...

Page 14: ...lications the safety mounting tape KK must be fastened to studs headers or other structural wall members The included plastic wall anchors OO are intended for use with solid wall applications only til...

Page 15: ...wever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by...

Page 16: ...an extension cord or relocatable power tap outlet power strip This heater includes an automatic protection system that will shut off the unit to prevent overheating If the unit is at risk of overheat...

Page 17: ...eating level and flame brightness effect unless the main power to the unit has been interrupted Mode Button Up Arrow Button Down Arrow Button Child Lock This function is only available if using the co...

Page 18: ...use Fig 6 7 Return to main page by tapping the side menu icon 8 Make sure that the top right corner icon is switched ON Fig 7 To Connect Fig 1 Fig 2 Fig 3 Fig 4 Fig 5 Fig 6 To remove your fireplace fr...

Page 19: ...right corner Fig 16 Fig 16 Fig 12 Fig 11 Press or to set the Timer from 00 00 to 09 00 in 30 minute intervals Press Start to begin Fig 11 When the timer reaches 00 00 the fireplace will automatically...

Page 20: ...other applicable regulations to reduce the risk of fire electrical shock and injury to persons WARNING Do not use this fireplace if any part of it has been under water Immediately call a qualified se...

Page 21: ...he blower runs for an additional 20 seconds to ensure heat will not be trapped inside the unit 6 This is normal for a heater appliance as it requires more current to operate Check the connections of t...

Page 22: ...ccount and password if necessary 5 Installation will be completed automatically DOWNLOAD THE FIREPLACE REMOTE APP Scan QR Code to Download App QUESTIONS PROBLEMS OR MISSING PARTS Please Contact Custom...

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