
12
5.
Troubleshooting
Problem
Possible Cause
Possible
Solution
Device does not
turn
ON
B
attery may be
low
Charge battery
for at least 1
hour and try again
Device
may
be
damaged
Please
contact your local
distributor or BodiMetrics at
(844) 744
-
8800, option 2
The
APP
cannot
find
O2
Vibe
device
The O2 Vibe
device is
not
communicating or
close enough to a
smartphone, iPad
or table
t
O2
APP
Press the button for 8
seconds to res
et your device
.
Sync
device
to O2
APP
within
2
minutes
after powering ON
or after measurement
is
complete
.
Make sure your O2
APP
is
within reason
able range of
your O2
Vibe device.
SpO
2
or
heart
rate does not
display
Sensor
positioned
incorrectly
Reposition
sensor on your
thumb or try another finger
st
arting with Index finger.
The
t
humb is recommended.
Finger is cold
Warm finger by rubbing
Finger is wet
Dry finger and sensor
Excessive
hand
motion
Reduce motion
Error 4
Defective thumb
ring sensor
Reset O2 Vibe device by
holding the ON/OFF button
for
8
seconds continuously
to reset y
our device to see if
Error 4 is cleared.
Contact Support
at (844)
744
-
8800, option 2 for
replacement sensor.