SECTION IX: WARRANTY
LIMITED WARRANTY FOR SOLAR WATER HEATER
Bock Water Heaters, Inc.
110 S. Dickinson Street
Madison, WI 53703
Phone: 608-257-2225
WHAT DOES THIS LIMITED WARRANTY COVER?
This limited warranty applies only to the original consumer purchaser.
General Defects and Malfunctions: This warranty covers defections and malfunctions in your new
water heater for a period of one year from the original installation date. We will repair or replace,
at our option, any defective or malfunctioning component of the water heater. This limited
warranty will terminate if you sell or otherwise transfer the water heater, or the water heater is
installed at a location different from its original installation location.
For water heaters installed in single family dwellings for residential use:
Tank and Heat Exchanger: We also warrant that the tank and heat exchanger will not leak due
to defective materials or workmanship for six years from the date of original installation or from
date of manufacture in the event the Limited Warranty Registration Card was not completed and
returned to manufacturer. If the tank and heat exchanger is leaking and we have verified that the
leak is due to a defect in materials and workmanship, we will replace the tank with a tank that is
the nearest Bock model available at the time of replacement. If a replacement tank is provided, it
will remain warranted under this section as if it were the original tank. For example, if we send
you a replacement tank under this limited warranty two years after the original installation date,
then the replacement tank will remain warranted for the remaining four years after the original
installation date.
For all water heaters NOT installed in single family dwellings and used exclusively for
commercial uses:
Tank and Heat Exchanger: We also warrant that the tank and heat exchanger will not leak due to
defective materials or workmanship for five years from the date of original installation or from
date of manufacture in the event the Limited Warranty Registration Card was not completed and
returned to manufacturer. If the tank and heat exchanger is leaking and we have verified that the
leak is due to a defect in materials and workmanship, we will replace the tank with a tank that is
the nearest Bock model available at the time of replacement. If a replacement tank is provided, it
will remain warranted under this section as if it were the original tank. For example, if we send
you a replacement tank under this limited warranty two years after the original installation date,
then the replacement tank will remain warranted for the remaining three years after the original
installation date.
HOW DO YOU GET SERVICE UNDER THE LIMITED WARRANTY?
In order for the warranty period to begin on the date of installation, you must return the warranty registration
card attached below within 30 days of purchasing the water heater. You may also register your water heater
online at www.bockwaterheaters.com. You must have a copy of the original sales receipt at the time you
request service. Failure to return the warranty registration card and provide a copy of the sales receipt.
To get service under this limited warranty you should contact either the dealer or installer. If dealer or installer is
unknown you can contact us via e-mail at [email protected] or call us Monday through Friday
between the hours of 8 o’clock a.m. to 5 o’clock p.m. Central Time at the following number: 1-608-257-2225.
You can also write us at the following address:
Bock Water Heaters, Inc.
Warranty Support Group
110 S. Dickinson Street
Madison, WI 53703
We will respond not later than ten days after we have received your request for service.
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