Bob's Space Racers HANG TIME, Operator'S Manual

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Bob’s Space Racers ®
Inc. ©1976-2019 P a g e | 15
Appendix A: Policies
A.1 Service Policy
Here at BOB’S SPACE RACERS® INC., we pride ourselves in providing the
highest quality, long lasting, and easy to maintain equipment.
Technical Support Service hours are from 8:30 am to 5:00 pm, EST, Monday
through Friday, excluding holidays. The direct technical number is (386) 677-0761
ext:146. During all other times, follow the prompts on our Automated Phone
System to relay your problem to the technician on call. Technical Support will
assist you in troubleshooting a service problem or setting equipment options.
You can also e-mail your technical question to: tech@BobsSpaceRacers.com .
Customer Service hours are from 8:30 am to 5:00 pm, EST, Monday through
Friday, excluding holidays. Customer Service staff can be reached at (386) 677-
0761. They will also take parts orders and research the status of previous orders.
A.2 Replacement Policy
After speaking with our Technical Department it may be necessary for Bob’s
Space Racers® Inc., to ship an assembly item or part to repair your game.
Note: We will not ship anything to P.O. Boxes via the US Postal Service. You will be billed
per your account status for the total cost of the shipment, which includes shipping charges.
Upon shipment of the new item(s) a Return Merchandise Authorization Number
(RMA #) will be issued for you to use when returning the defective item(s) to
Bob’s Space Racers® Inc., or you may use the order number. After the defective
item(s) is received by Bob’s Space Racers® Inc. your account will be issued
either a:
Warranty credit: if your game is under warranty. See the Warranty Policy page.
Note: this credit does not include return shipping charges.
Credit for the item(s).
Note: this credit does not include return shipping charges, nor does it include the
repair charges for the item(s).