Troubleshooting
The device won't turn on.
Check whether the power adaptor is connected properly.
Check whether the device is charged.
Charge with 5V 2A output adapter.
We recommend the use of the Micro USB cable that comes
with the package.
No sound comes out
Check whether the volume set at [0].
Check whether the earphones are plugged in properly, and
make sure dust isn't obstructing the port connection.
Check the volume of the device to which it is connected.
Make sure that the music file is not corrupted.
Check whether Bluetooth pairing is properly made.
Find out whether there is any device causing frequency
interference nearby.
Find the best signal receiving location by moving the device
slowly.
Bluetooth connection is not made.
Maintain the distance between the product with a Bluetooth
device (maximum signal receiving distance is 10 meters)
