StarFish 453OEM
System Manual
21
9.
Product Support
Website
For the latest software and firmware updates, as well as production information, manuals and datasheets, visit
www.blueprintsubsea.com/starfish
We welcome any feedback you may have about the StarFish system, from bug reports to ideas for new features or
hardware to support
–
please use the contact details on the website (or shown below) to get in touch.
Technical Support
If your StarFish
system is not operating properly, please consult the ‘Troubleshooting’ section of this manual and
further information on the Blueprint website to see if the problem can be easily remedied.
However, if you need further support, you can contact us via your distributor or directly at…
•
Web
www.blueprintsubsea.com/starfish
(for access to on-line resources and technical support)
•
•
Telephone
+44 (0)1539 531536
(9:00am to 5:00pm, Monday to Friday, UK Time)
For all the above please provide the following information to help us with your technical support request…
•
Part and Serial Numbers of the system components. These are located on the labels of each item, and
are in the form “BPxxxxx.xxxxxx”.
•
Version number of the Scanline software and firmware you are using.
•
The operating system name, version, type (32 bit or 64 bit) and service pack upgrade your computer is
using.
•
Brand and model of your computer (processor type and memory configuration is also useful if known).
•
Name of the distributor where the system was purchased from.
If you need to return your StarFish
system for servicing, please…
•
Contact us (using the details above) for returns information and shipping details.
•
Pack your StarFish system back in the original packaging (or other suitable container), and include
written documentation including your contact details (including contact phone number), a description
of the problem and any symptoms occurring.
•
If your product is still under warranty, please include a copy of your receipt (showing proof and date of
purchase).
•
Please return the product back to Blueprint Subsea, using an insured courier and delivery confirmation.