EN
27
troubleshooting
8.0 troubleshooting
!
WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
symptom
problem
solution
Dim or no fl ame.
Flame brightness not selected.
See “operation” section.
Flame LEDs are burnt out.
Inspect the LED and replace, if necessary.
Main PCB board is burnt out.
Inspect the main PCV board and replace, if necessary.
Ember bed is
not glowing or
dimming.
Brightness not selected.
See “operation” section.
Ember LEDS are burnt out.
Inspect the ember bed LEDs and replace, if necessary.
Main PCB board is burnt out.
Inspect the main PCV board and replace, if necessary.
No warm air
coming out of the
appliance.
Heater setting not selected.
See “operation” section.
Heater has been locked out.
See “operation” section.
Room temperature is higher than
appliance setting (if set to room
temperature).
Reset temperature setting.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
Heater is burnt out.
Inspect the blower and heater and replace, if necessary.
Appliance turns
off and will not
turn on.
House circuit breaker has
tripped.
Reset house circuit breaker.
Appliance’s fuse has blown.
Replace the fuse.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in the
appliance or turn the breaker on.
Appliance will not
come on when
power button/
switch is put into
the “on” position.
Appliance is not plugged into an
electrical outlet.
Check plug, and plug in the appliance if necessary.
Hard wire connections are not
correct (if applicable).
See “hard-wiring installation” section.
Appliance has overheated
and safety thermal switch has
tripped.
Unlug power or turn off the circuit breaker, allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
Circuit board is burnt out.
Inspect the circuit board and replace, if necessary.
Remote control
does not work.
Low/dead batteries.
Replace batteries in remote control.
Remote receiver malfunction.
Ensure remote receiver is not blocked. Replace control panel.
Heater shuts off
automatically.
Room is too warm.
The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
Flame does not
move.
Motor is stalled/malfunctioning.
Cycle on/off. If problem persists, consult dealer.
Power failure.
Appliance has returned to
default settings.
Re-program appliance to original settings (not applicable with all
appliances).
LED fl ashing.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker. Allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
27.5
Touch panel /
Remote control
does not work
The front glass is moved or
not secured properly.
Unplug the appliance, if the appliance is recessed to the wall,
shut off house circuit breaker. Ensure the front glass is in the
correct location and is sitting flat to the appliance touch panel.
After 10 seconds, plug or turn on the appliance to reset it.
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
If the thermal switch has tripped, the appliance will emit a beeping sound.
note:
PCB
PCB
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