NEUTRON END USER MANUAL
13
Bluefish444 Support
Common questions that will be asked when contacting Bluefish444 support are:
Please provide system information (run CMD > msinfo32.exe)
Bluefish444 Installer version?
Process that is failing/ or giving you trouble?
o
Actual Result
o
Expected result
o
Provide steps for us to reproduce
Please provide a screenshot of
c:\Program Files(x86)\BlueFish444\Symmetry\BlueInfo.exe
SDI Sources and Destinations also in use?
Is it possible to verify the behaviour in another application?
Support Resources
Hardware compatibility Guide:
This site has detailed information on tested and certified hardware categorized by motherboards,
systems and integrators.
http://www.bluefish444.com/support/compatibility/hardware/
Software compatibility guide:
Current list of released retail software that is compatible with the Bluefish444 product range.
Refer to this site often as new supported products are frequently released:
http://www.bluefish444.com/support/compatibility/software/
For phone support you must register your product online at:
http://www.bluefish444.com/products/warranty/register.asp
