P.9
Factory Service Instructions
Service for the U.S. versions of Blue Sky products is available only from our authorized distributor, Group One Ltd., located in Farmingdale, New York.
(Service for Blue Sky products outside the United States can be obtained through local dealers or distributors.) If your stand needs service, follow these
instructions:
1.
Review the manual and ensure that you have followed all setup and operating instructions.
2.
Call (516) 249-1399 9:00am to 5:30pm EST and ask for Customer Service. Explain the problem and request an RA (Return Authorization) number. It
is important to have your product serial number available when you call. You must have an RA number before you can obtain service.
3.
Pack the product in its original packing material and box (do not return the manual). If you don’t have the original packing material and/or box, please
let Customer Service know when you call for the RA number. Blue Sky is not responsible for any damage that occurs due to non-factory packaging.
4.
Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the
problem, including how it can be duplicated
5.
Write the RA number on the top of the carton.
6.
Ship the product to the address below. We recommend United Parcel Service (UPS). Please insure the product regardless of shipping method.
Blue Sky International
ATTN: SERVICE DEPT / RA#
70 Sea Lane
Farmingdale, NY 11735
USA
7.
Turnaround time is three to five business days depending on the problem. When calling for RA numbers, please ask Customer Service what the
turnaround time is. The serviced product will be sent back to you via the same shipping method as received (i.e. if you ship your monitor UPS
Ground it will be returned UPS Ground, UPS Red will be returned UPS Red etc...). This only applies to products serviced under the warranty.
