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13. Factory Service
Instructions
Service for the U.S. versions of Blue Sky products is available only from our
authorized distributor, Group One Ltd., located in Farmingdale, New York.
(Service for Blue Sky products outside the United States can be obtained
through local dealers or distributors.) If your monitor needs service, follow
these instructions:
1.
Review the manual and ensure that you have followed all setup and
operating instructions.
2.
Call (516) 249-1399 9:00am to 5:30pm EST and ask for Customer
Service. Explain the problem and request an RA (Return
Authorization) number. It is important to have your product serial
number available when you call. You must have an RA number
before you can obtain service.
3.
Pack the product in its original packing material and box (do not
return the power cord or the manual). If you don’t have the original
packing material and/or box, please let Customer Service know
when you call for the RA number. Blue Sky is not responsible for
any damage that occurs due to non-factory packaging.
4.
Include a legible note stating your name, shipping address (no
P.O. boxes), daytime phone number, RA number, and a detailed
description of the problem, including how it can be duplicated
5.
Write the RA number on the top of the carton.
6.
Ship the product to the address below. We recommend United
Parcel Service (UPS). Please insure the product regardless of
shipping method.
Blue Sky International
ATTN: SERVICE DEPT / RA#
70 Sea Lane
Farmingdale, NY 11735
USA
7.
Turnaround time is three to five business days depending on the
problem. When calling for RA numbers, please ask Customer
Service what the turnaround time is. The serviced product will be
sent back to you via the same shipping method as received (i.e. if
you ship your monitor UPS Ground it will be returned UPS Ground,
UPS Red will be returned UPS Red etc...). This only applies to
products serviced under the warranty.
14. General Contact
Details
For sales and other enquiries, please contact Blue Sky at:
Blue Sky International
70 Sea Lane
Farmingdale, NY 11735
USA
tel:
516 249 1399
fax:
516 249 8870
To discover the very latest information check out our website at:
www.abluesky.com
