Blue Sky Network SKYLINK User Manual Download Page 27 | Manualshive

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SkyLink User Guide v2.4

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© 2022 Blue Sky Network, All Rights Reserved

System Log

The information displayed on the System Log screen can be used by the Blue Sky Network support
team for diagnostic purposes. Use the toggle slider to enable or disable automatic updates.

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Summary of Contents for SKYLINK

Page 1: ...F SKYLINK User Guide Blue Sky Network LLC 5353 Mission Center Rd Suite 222 San Diego CA 92108 Email support blueskynetwork com Website www blueskynetwork com ...

Page 2: ...Any operation Any asset Anywhere SkyLink User Guide v2 4 Page 2 of 50 2022 Blue Sky Network All Rights Reserved SkyLink User Guide Version 2 4 Part Number SL10001 ...

Page 3: ...specifications in this document are subject to change without notice Nothing in this document is intended to create additional or separate warranties or guarantees Blue Sky Network 5353 Mission Center Rd 222 San Diego CA 92108 Phone 1 858 551 3894 Fax 1 858 225 0794 Email support blueskynetwork com Website www blueskynetwork com 2022 Blue Sky Network All Rights Reserved ...

Page 4: ...uction to SkyLink 8 Compatibility and System Requirements 8 Getting Started 9 Connecting to Device WiFi 9 Connecting to the Network through Ethernet 9 SkyLink Device Interface 10 Overview 11 Status 12 System Information 12 Satellite Cellular 12 General Settings 13 SkyLink 14 Satellite 14 WiFi Cellular 15 Connection Manager 16 Network 17 Firewall 18 Remote Management 19 Serial to IP 20 ...

Page 5: ...6 Network Troubleshooting 26 System Log 27 Advanced 28 Backup Restore Configuration 29 System Update 29 Help 32 Licenses 33 SkyLink Capabilities 34 Making Phone Calls 34 Optimizing SIP Phone Apps 35 Connecting to the Internet 36 Using the Serial Port 37 SkyLink Specifications Installation 39 Technical Specifications 39 Software Specifications 40 Diagram 41 Installation Cable Diagrams 41 Troublesho...

Page 6: ...022 Blue Sky Network All Rights Reserved Product Terms and Conditions 42 Warranty Disclaimer Limitation of Liability 42 Frequently Asked Questions 44 Connectivity 44 Antennas Cables Power Sources 45 Device Management 47 TOC BOX Battery Pack 48 Other 49 Technical Support 50 ...

Page 7: ...SkyLink User Guide v2 4 Page 7 of 50 2022 Blue Sky Network All Rights Reserved PAGE INTENTIONALLY LEFT BLANK ...

Page 8: ...Fi password Updating SkyLink and Iridium modem firmware Using your SkyLink device making calls connecting to the internet and more Troubleshooting Frequently Asked Questions ABOUT SKYLINK Introduction to SkyLink SkyLink by Blue Sky Network is the inaugural Iridium Certus 100 mid band solution for land mobile aviation IoT and maritime markets This small form multi stack hardware is designed for any...

Page 9: ...the device please see the SkyLink Installation Guide you can connect to WiFi through one of two ways Option 1 Use a mobile device or tablet to scan the QR code Your phone tablet will then be automatically connected to the WiFi NOTE If using a cellular device it may be helpful to first switch into airplane mode before connecting to the SkyLink WiFi Option 2 Use the WiFi SSID and password found on t...

Page 10: ...dress into the address bar then press Enter on your keyboard SkyLink IP address 192 168 111 1 You will then be directed to the SkyLink Device Interface login screen If this is your first time logging in use the default information below to view configure and manage your device settings The default User ID and Password are both admin Click the Logout button located on the top right hand corner when...

Page 11: ...ation to important information about your device In order they are Status Configuration General Settings Connection Manager Network Firewall Remote Management Serial to IP Voice Extensions Accessories Data Tools Calls Diagnostics System Log Advanced Other Help Licenses The following sections describe each screen s information and configuration options ...

Page 12: ...s It also includes satellite and cellular IMEI SIM card numbers and current temperatures SATELLITE CELLULAR Find satellite and cellular modem signal strength and data here On Net is the current percentage of data that has crossed the interface It is calculated by adding satellite and cellular usage totals and dividing that number of bytes by the interface s number of bytes Each section shows a tab...

Page 13: ...ng the password and turning your satellite cellular and WiFi capabilities on and off Click Reboot at the bottom of the screen to restart your device if needed Remember to click the Save button in the bottom right hand corner to apply any changes Use this QR code to connect to the device s WiFi e g in case you are using an ethernet port need to share it with someone or have updated the password ...

Page 14: ...the Iridium link SATELLITE The toggle slider on the left allows you to turn satellite capabilities on and off Once your satellite and cellular SIM cards are activated you can freely switch back and forth between the two The right hand slider will enable or disable data transferring NOTE Satellite internet connection supports messaging apps IoT data transfer and mobile optimized web surfing visit I...

Page 15: ...de Channel and randomly generated Password fields It also contains a scannable QR code for automatic connectivity When set to 2 4GHz the Mode field will default to the radio channel with the strongest WiFi signal and you can select among 11 channels Changing it to 5GHz will provide you with a new set of channels to choose from In the Cellular section you can fill in the optional Username and Passw...

Page 16: ...ing from a list of predefined rules View the current profile including its description and affiliated apps here Use the drop down menu to choose between profile options and click Save NOTE When using the Firewall Profile complete functionality may not be available on all apps e g WhatsApp messaging will be unblocked but not WhatsApp voice calling These restrictions can be unblocked by creating a r...

Page 17: ... gateway or internal IP address on your network and set primary and secondary DNS addresses The DHCP section allows you to choose your lease validity from 5 minutes to 1 year and configure a range of IP addresses that you would like to use Select the Devices button for a list of connected devices including identification and location details The toggle slider enables and disables DHCP ...

Page 18: ...in profile This screen shows all custom rules currently in the system Press Add to create a new rule or the pencil icon to edit an existing one Fill out the open fields then press Save If successful it will appear in the table Select the red trashcan to delete a rule We recommend contacting Blue Sky Network support for assistance with custom rule creation NOTE Use the SkyLink Cloud Services portal...

Page 19: ...position report to the portal and SkyRouter Remote Management How often the device checks with the portal to see if it needs to complete any tasks such as a firmware update factory reset or reboot Status Report How often the device sends operational information such as health and data usage to the portal Call History Upload How often the device sends the unit s call log information to the portal C...

Page 20: ...ky Network All Rights Reserved Serial to IP The SkyLink device supports modem dialing to IP addresses Enable or disable the serial port on this screen Click Save to apply the changes Use this menu to choose from the following options 1200 2400 4800 9600 19200 38400 57600 11520 230400 ...

Page 21: ...can be changed on this screen The Inbound Line s column shows the order in which line numbers ring when a call comes in By default the first extension shown below as 510 allows calls to both Line 1 and Line 2 the next 10 extensions allow calls to Line 1 only and the following 10 to Line 2 only The Outbound Line column is set to Any Available by default Use this field s drop down menu to select reg...

Page 22: ...sure one or both lines are selected here Use the drop down menu in the Outbound Line field to choose whether Line 1 Line 2 or Any Available line can be used when making a phone call from this extension A scenario for only selecting one line would be a ship captain who has Line 1 reserved and the crew uses Line 2 NOTE Selecting only Line 1 or Line 2 in the Inbound Line s field along with the Any Av...

Page 23: ...ed to the SkyLink device Under the Battery Pack section use the toggle slider to enable an automatic shutdown timer The buttons to the right allow you to determine precisely when the battery will turn off When enabled the slider in the Emergency Switch Button section sends an SOS event with GPS location to SkyRouter Click the drop down menu to configure how often these reports get sent Choose betw...

Page 24: ...low as Source can be found here It also includes the day and time that the call was placed its total vs expected billable duration and whether or not it was answered NOTE Internal calls will not generate an Iridium bill Each call is assigned a unique ID number that can be provided to the Blue Sky Network support team for troubleshooting purposes in the event that there is a call issue ...

Page 25: ... provides diagnostics that you may be asked for in the event that you report a technical issue to the Blue Sky Network support team Data points may be shown for POE only EXT external 12V power only or both Data points about the supercapacitor shown below as Super Cap can be found here A check mark under Power Good means good power is detected to charge the Super Cap A red x under Fault indicates a...

Page 26: ...hat your satellite and cellular capabilities are enabled Data related to the satellite and cellular modems SIM cards satellite provisioning and cellular signal are available here as well NETWORK TROUBLESHOOTING Here you can use the Operation drop down menu to perform pings and trace routing Press the Execute button to apply the configurations The results will be displayed in the section below ...

Page 27: ... 2022 Blue Sky Network All Rights Reserved System Log The information displayed on the System Log screen can be used by the Blue Sky Network support team for diagnostic purposes Use the toggle slider to enable or disable automatic updates ...

Page 28: ...firmware appropriate versions will be upgraded or downgraded as needed NOTE Blue Sky Network will not downgrade the Certus 9770 modem firmware unless specifically required by Iridium NOTE The Status screen will display the SkyLink s current firmware version and the Diagnostics screen will display the current 9770 Certus modem firmware version Click here if you would like to reset all settings to f...

Page 29: ...ice Click Save then Upload Configuration File Your SkyLink device will reboot SYSTEM UPDATE NOTE We recommend updating firmware using an ethernet cable NOTE If updating a fleet of devices save time by using the SkyLink Cloud Services portal When the system is ready to be updated you ll see the new version listed under the Check for Updates section There are two ways to perform an update First you ...

Page 30: ...uide v2 4 Page 30 of 50 2022 Blue Sky Network All Rights Reserved Alternatively click the Choose File button under the Manual Upload section Locate and select the appropriate tpz file then press Upload Firmware to start the firmware upgrade process ...

Page 31: ...reboots This may take several minutes As it updates the power LED indicator located on the top panel of the device will blink blue A red blink indicates an Iridium firmware upgrade or downgrade The SkyLink device should not be powered off while the power LED indicator is blinking blue or red Once the web browser refreshes and the power LED indicator shows a steady blue light the update has finishe...

Page 32: ...etwork All Rights Reserved Help This screen contains multiple resources including the SkyLink User Guide and contact information for the Blue Sky Network support team to help you troubleshoot hardware and firmware issues A full list of FAQs can also be found at the end of this User Guide ...

Page 33: ... 33 of 50 2022 Blue Sky Network All Rights Reserved Licenses Information regarding third party software licenses acknowledgements and copyright notices can be found on this screen Click the drop down arrows to see further details ...

Page 34: ...ed You have properly installed your activated Iridium SIM card You have connected one of the following Iridium approved antennas to the SkyLink device o MARUWA MHL 1621C o High Profile Maxtena M1621HCT HP o Sensor Systems S67 1575 414 o SCAN 65020 000 NOTE Please see the SkyLink Installation Guide for detailed information on installing the SIM card and antennas You have enabled satellite capabilit...

Page 35: ...D 510 o Password 510 Additional settings for other SIP phone apps Linphone etc o Codecs if setting is available Enable A LAW 722 Disable U LAW NOTE If using a physical SIP phone not a SIP phone app please see your SIP phone manufacturer s documentation for information on configuring the phone with your SkyLink device If you are not receiving incoming call notifications on SIP extensions it may be ...

Page 36: ...ected to the SkyLink device WiFi or are using an ethernet cable Satellite or cellular capabilities have been enabled via the toggle sliders on the Connection Manager screen of the SkyLink Device Interface You are now able to use your personal device to browse the internet and use mobile applications NOTE Satellite internet connection supports messaging apps mobile optimized web surfing and IoT dat...

Page 37: ...following formats Format Will Dial ATD1 2 3 4 777 IP 1 2 3 4 tcp port 777 ATD010000000005068 IP 10 0 0 5 tcp port 68 ATD192168111003 777 IP 192 168 111 3 tcp port 777 SSL TLS are also supported using operator as shown below Format Will Dial ATD 1921681110003 777 IP 192 168 111 3 TLS port 777 NOTE Separator for port can be or Other AT commands implemented include A D E H I L M N O P Q T V X Z C D a...

Page 38: ...nse D Dial a number End your session BREAK Issue a new command H End a current call FACTORYRESET Perform a factory reset of entire device configuration and reboot device i0 Model i1 0000 i2 PASSED i3 iridium i4 Make i5 Software_version i6 Hw_revision CGMI Iridium CGMM Make CGMR Software_version hardware_revision GMI Iridium GMM Make GMR Software_version hardware_revision GSN Serial number CGSN Ser...

Page 39: ...er 2 5 m CEP horizontal position accuracy WiFi 2 4 5 GHz IEEE 802 11 ac a b g n Certifications with multiple antennas o FCC USA MECHANICALS Size Weight Dimensions 8 0 x 5 0 x 1 5 in 12 7 x 20 3 x 3 2 cm Weight 1 6 lbs 0 7 kg LEDs Single multi purpose multi color LED o Green Initial Power On o Red Unit in Bootloader Mode o Blue Blink OS is Booting o Blue Steady Device is Ready o Red Blink Iridium F...

Page 40: ...irewall setup Ability to apply different profiles per interface satellite vs cellular Advanced Rules that allow customers Voice Support for up to 2 FXS FXO USB adapters Support for up to 20 SIP clients Call logs REPORTING Position and event reporting Device data usage Network wide data usage Data usage by transmission type Data usage by device type Device health monitoring Network wide health moni...

Page 41: ...ve list of cable diagrams Troubleshooting The power LED indicator located on the top panel of the unit will cycle through multiple colors as it loads Green Initial Power On Red Unit in Bootloader Mode Blue Blink OS is Booting Blue Steady Device is Ready Red Blink Iridium Firmware Upgrade Blue Blink SkyLink Firmware Upgrade If the power LED indicator becomes stuck on red remove the power cable from...

Page 42: ... Products covered by this warranty provided that Customer returns such defective Product within two 2 years of the date of the Quotation Customer hereby agrees that the replacement or repair of defective Products shall be Customer s sole remedy in the event of a breach of warranty and shall be in lieu of any other remedy Except as provided above with respect to Products only Blue Sky makes no warr...

Page 43: ...SES COSTS OR EXPENSES INCLUDING WITHOUT LIMITATION ATTORNEYS FEES OR COSTS CLAIMS BY OR DUE TO THIRD PARTIES AND SUFFERED BY CUSTOMER DIRECTLY OR INDIRECTLY RELATING TO OR ARISING FROM THE NEGLIGENCE OF BLUE SKY OR THE MANUFACTURE DISTRIBUTION SALE USE OR INSTALLATION OF ANY PRODUCT OR THE PROVISION OF THE SERVICES CUSTOMER SHALL INDEMNIFY DEFEND AND HOLD HARMLESS BLUESKY AGAINST ANY AND ALL CLAIM...

Page 44: ...let to scan the QR code found on the label to automatically connect to the WiFi o Switch your mobile device into airplane mode before connecting to the SkyLink WiFi o If you used a mobile device try using a tablet or vice versa to log in If you are still unable to connect to the SkyLink device s WiFi please contact the Blue Sky Network support team for further assistance 2 What are the cellular mo...

Page 45: ... the correct cable is attached to the power port located on the left hand side of the device s bottom panel Your SkyLink kit comes with one of the following power adapters o 12V Cigarette Lighter Adapter o SkyLink DC Pigtail Harness o POE Injector self assembly kit o AC DC Power Supply self assembly kit After verifying the correct cable and port disconnect and then re apply the power cable into th...

Page 46: ...enabled switch which is a network switch that provides power to connected devices We support both common standards regular POE sometimes referred to as 802 3at and POE sometimes referred to as 802 3af 7 Can I use an alternative cellular antenna Yes The SkyLink device has 3 antennas o 1 internal GPS o 1 internal LTE diversity o 1 external LTE main The LTE main antenna can be replaced with any prope...

Page 47: ...ting to use GSM or SAT first Navigate to the Connection Manager screen on the SkyLink Device Interface Choose your desired configuration from the Data Routing drop down menu and save your selection Settings are applied immediately NOTE Iridium QoS also called Iridium secondary data flows are not supported on Certus 100 therefore BSN cannot offer per stream priorities or VLANs over the Iridium link...

Page 48: ...ccount Name 510 510 516 available default o SIP Server 192 168 111 1 unless SkyLink Device Interface IP has been changed o SIP User ID 510 o Authentication ID 510 o Password 510 Additional settings for other SIP phone apps Linphone etc o Codecs if setting is available Enable A LAW 722 Disable U LAW TOC BOX Battery Pack 16 What is the battery performance of the SkyLink Battery Pack The SkyLink Batt...

Page 49: ... is in operation 20 Why is there a billing discrepancy between the data usage seen on my SkyLink device versus my invoice The SkyLink device s billing feature is only an approximation similar to what you see on your cellphone versus a bill from your service provider 21 Will my device overheat if left outside for too long The SkyLink device operates normally in temperatures between 40 C 70 C Prolon...

Page 50: ...support If you have any questions or concerns please feel free to contact us by email or phone contact information is available at the bottom of this page For self help please visit https blueskynetwork com support Thank you for choosing Blue Sky Network Blue Sky Network 5353 Mission Center Rd Suite 222 San Diego CA 92108 Phone 1 858 551 3894 Email support blueskynetwork com Website www blueskynet...

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