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Replacement Parts
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1.800.762.1142
9
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light with match
No gas flow
Check if LP gas tank is empty
a. If empty, replace LP gas tank
b. If LP gas tank is not empty, refer to “Sudden drop in gas flow or
reduced flame height” (see below)
LP gas tank is low or empty
Replace LP gas tank
LP gas leak
1. Turn off per “Turning Off” section
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turn the coupling nut about one-half to three-quarters additional turn until solid
stop.
Tighten by hand only - do NOT use tools
Obstruction of gas flow
1. Clear burner/venturi tube
2. Check for bent or kinked hose
Disengagement of burner to valve
Re-engage burner and valve
Spider webs or insect nest in burner/venturi tube
Clean burner/venturi tube
Burner ports clogged or blocked
Clean burner ports
Sudden drop in gas flow or reduced flame height
Out of gas
Replace LP gas tank
Overfilling prevention device may have been activated
1. Turn off per “Turning Off” section
2. Wait 30 seconds and light outdoor fireplace per “Lighting” section
3. If flames are still too low, reset the overfilling prevention device:
a. Turn off per “Turning Off” section
b. Turn control knobs to (HIGH)
c. Wait one minute
d. Turn control knobs to “ OFF”
e. Connect tank per “Connecting LP Gas Tank” section
f. Light outdoor fireplace per “Lighting” section
Irregular flame pattern, flame does not run the
full length of burner
Burner ports are clogged or blocked
Clean burner ports
Flame is yellow or orange
New burner may have residual manufacturing oils
Burn outdoor fireplace for 15 minutes and reinspect
Spider webs or insect nest in burner/venturi tube
Clean burner/venturi tube
Poor alignment of valve to burner/venturi tube
Ensure burner/venturi tube is properly engaged with valve
Flame goes out
High or gusting winds
Do not use outdoor fireplace in high winds
Low on LP gas
Replace LP gas tank
Excess flow valve tripped
Refer to “Sudden drop in gas flow or reduced flame height”
Flashback (fire in venturi/burner tube(s))
Burner and/or burner/venturi tube is blocked
Clean burner and/or burner/venturi tube
Flame seems to lose heat when burning in cold
weather - temperature below 50ºF
Ice has built up on the outside of the LP gas tank
because the vaporization process is too slow
1. Turn off per “Turning Off” section
2. Replace with a spare LP gas tank
3. Reconnect LP gas tank per “Installing LP Gas Tank” section
4. Follow “Checking for Leaks” section
5. Light outdoor fireplace per “Lighting” section
For assistance, please visit us at BlueRhino.com or call 1.800.762.1142.
