14
9.
TROUBLESHOOTING
PROBLEM
SOLUTION
The mattress is not able to
connect with the Pump
l
Check if the mattress model (model no. located inside the cover by
the foot end) xxAAAxxx matches with the Pump model xxBBB-xxx.
The AAA should be the same as BBB. If not, please contact with the
agent or distributor.
l
Check if the Transport Cap is removed and make sure the
connector is not broken.
The Pump is showing no
indications of working
l
Check if the plug is connected to the mains supply.
l
Check if the power switch is switched to ON position (press
).
l
Check if there is any blown fuse.
Power failure alarm failed
l
If the Pump is in operation but failed to trigger the power failure
alarm during power off. Charge the Pump for 6 hours or more of
operating time and if the power failure still not works then please
contact the dealer or agent for further investigation.
The low pressure light is
constantly flashing and the
alarm is sounded
l
Check if the CPR is at CLOSE position
l
Check if the connection between air tubes to Pump unit is tightly
secured.
l
Check if all coupling connections along mattress are secured.
l
If the mains supply is normal but there is no sound of the Pump,
please remove the connector from the Pump to check if there’s air
comes out. If not, please turn off the machine and contact the
dealer or agent for further investigation.
l
If all of above steps have been checked. Press “Alarm Mute” for
system to be verified again.
The Pump is on but the
mattress is not alternated
l
Ensure the mattress inflation is completed.
l
Check the Pump control panel the indicator of “Alternate” should
be lighted on, if not, switch it to “Alternate.”
l
Check if “Service” alarm indicator is on with buzzer, if yes, contact
the dealer or agent for further investigation.
Service (Malfunction)
Alarm is on
l
Press “alarm mute” for system to be verified again. If the alarm is
still on, please contact dealer or agent.
The Pump is operating
noisily
l
Make sure the Pump is resting against a solid surface.
l
If the noise is getting louder, contact the dealer or agent for further
investigation.
Patient is bottoming out
(without alarm triggered)
l
Pressure setting might be inadequate for the patient, adjust
comfort level to FIRM (refer to
Table 1 Weight and Comfort Level
Reference Table
) and wait for a few minutes for better comfort.
l
Follow the procedures “The low pressure light is constantly flashing
and the alarm is sounded” for inspection.
If the above information does not solve the problem, please contact your local dealer or agent for further support.
15
Check the ma5ress model (model no. located inside the cover
by the foot end) Make sure that connector hoses line up with
the pump. If not, please contact Blue Chip.
Check if plug is locked into pump and plugged into power outlet
please contact Blue Chip.
please contact Blue Chip for further support.
please contact Blue Chip.
please contact Blue Chip.
If the power supply is normal please remove the connector from
the pump to check if there is air coming out. If not, turn off
pump and contact Blue Chip for further invesGgaGon.
Ensure Pump is on a solid surface or a5ached to footboard of bed
15
Check the ma5ress model (model no. located inside the cover
by the foot end) Make sure that connector hoses line up with
the pump. If not, please contact Blue Chip.
Check if plug is locked into pump and plugged into power outlet
please contact Blue Chip.
please contact Blue Chip for further support.
please contact Blue Chip.
please contact Blue Chip.
If the power supply is normal please remove the connector from
the pump to check if there is air coming out. If not, turn off
pump and contact Blue Chip for further invesGgaGon.
Ensure Pump is on a solid surface or a5ached to footboard of bed
15
Check the ma5ress model (model no. located inside the cover
by the foot end) Make sure that connector hoses line up with
the pump. If not, please contact Blue Chip.
Check if plug is locked into pump and plugged into power outlet
please contact Blue Chip.
please contact Blue Chip for further support.
please contact Blue Chip.
please contact Blue Chip.
If the power supply is normal please remove the connector from
the pump to check if there is air coming out. If not, turn off
pump and contact Blue Chip for further invesGgaGon.
Ensure Pump is on a solid surface or a5ached to footboard of bed
15
Check the ma5ress model (model no. located inside the cover
by the foot end) Make sure that connector hoses line up with
the pump. If not, please contact Blue Chip.
Check if plug is locked into pump and plugged into power outlet
please contact Blue Chip.
please contact Blue Chip for further support.
please contact Blue Chip.
please contact Blue Chip.
If the power supply is normal please remove the connector from
the pump to check if there is air coming out. If not, turn off
pump and contact Blue Chip for further invesGgaGon.
Ensure Pump is on a solid surface or a5ached to footboard of bed
