Blu VIVO 5 User Manual Download Page 53

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Troubleshooting

Below is a list of common problems that may occur when using your mobile phone. Try these easy
troubleshooting steps to resolve any type of issues you may encounter.

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files through File Copy.
For pictures or images,

select View Photo

Summary of Contents for VIVO 5

Page 1: ...1 VIVO 5 USER MANUAL ...

Page 2: ...2 Table of Contents Safety Information 4 Introduction 8 Navigation Bar 9 Notifications Bar 10 Call Functions 13 Contacts 15 Messaging 19 Bluetooth Wi Fi 20 Opera Browser 23 Gmail 25 ...

Page 3: ...3 Play Store 27 Camera 29 Chameleon 31 Gallery 32 Music 35 FM Radio 38 Sound Recorder 40 File Explorer 41 Calendar 42 Alarm Clock 44 Settings 45 Storage 52 Troubleshooting 53 ...

Page 4: ...th both hands on the wheel PLEASE DRIVE RESPONSIBLY DO NOT TEXT AND DRIVE Hospital Safety Please follow hospital rules and limitations Please turn off your mobile phone when near medical instruments Airport Safety Remember to follow all airport and flight safety regulations Chemical Warning Do not use your mobile phone around fuels or chemicals Temperature Warning Do not subject your phone to extr...

Page 5: ...rformance and longer battery life it is recommended that you charge the battery fully before using the mobile phone for the first time The optimum performance of a new battery is typically achieved after two or three complete charge cycles Note Keep in mind that continuous overcharging will affect long term battery life While charging keep the mobile phone out the reach of children Store the batte...

Page 6: ...damage Avoid using the charger near or around liquids If the charger comes in contact with water or any liquids immediately unplug it from the outlet to reduce the risk of overheating charger malfunction electric shock or fire ...

Page 7: ...7 ...

Page 8: ...ncluded can cause harm to human health and the environment Please follow environmental laws and guidelines for proper waste disposal Cleaning and Maintenance Avoid using the handset and accessories in excessively moist areas to avoid malfunction Use a soft dry cloth to clean the handset battery and charger Do not use alcohol thinner benzene or any other solvent to clean the handset Introduction Po...

Page 9: ...tion buttons These system buttons allow the user to control the phone seamlessly Back Returns to the previous screen Closes the keyboard any open program or any menu option Home The home button pauses any current action and returns to the home screen Recent Apps Opens a list of recently opened applications that allows you to conveniently switch between them This option can also close any open appl...

Page 10: ...portant information regarding your phone and the applications that are installed On the notification bar several icons will appear such as signal bar battery indicator data indicator Bluetooth and Wi Fi You may slide the notification bar down with your finger to display any pending notifications or actions ...

Page 11: ...upper right hand part of the notification screen an X as shown in the figure Quick Notification Settings The notification settings window provides shortcuts to different phone settings for quick access Click on Pending Notifications and Applications Quick Notification Settings Clear Notification Button ...

Page 12: ...icons to power on or off The quick notification settings menu is accessed by dragging your finger upward from the navigation bar Some settings include Wi Fi Bluetooth Location Sound and Vibrate Quick System Settings Quick System Settings ...

Page 13: ...mber you wish to dial You may also press and hold the 0 key to add a sign when adding an international dialing prefix Click the dial button to make the call If dialing an extension you may click on the keypad button to open the keypad interface and enter the number of the extension Click the end button to end the call Call Options There are different options that can be used in the call log and di...

Page 14: ...rs in the call log can be dialed by clicking the dial icon on the screen When the number appears on the list click it to view details To delete a call from the call history press the menu key and select delete call log To maintain organized the call log has Recent Calls and Contact set up in quick tabs ...

Page 15: ...contacts are organized alphabetically by default Search Add Contact Note Saving your contacts to your Google account facilitates both storage and synchronization with multiple entries across different handsets and tablets When syncing your Gmail with a new phone all your stored Google contacts are automatically synced with the new phone ...

Page 16: ... be shown in the search results Add New Contact Click the add contact icon to add contact icon in the bottom Select to save your contacts to your Google account the phone or the SIM card You may enter different contact details which include adding a picture name telephone number group address and email among other options Click to save contact ...

Page 17: ...ering the contacts menu clicking on the specific contact pressing menu and then selecting the Place on home screen option You can also share contacts via MMS Gmail Bluetooth and other share options within the same settings menu Delete Contact Contact information entry field ...

Page 18: ...rt contacts to synchronize information between different storage types that include the SIM card Gmail account and your phone To import or export contacts 1 Press the Contacts icon to enter the phonebook 2 Press the menu key and select Import Export 3 Select the source you want to copy the contacts from Once selected click next and select the destination where you want the contact to be copied to ...

Page 19: ...ultimedia messages with your family and friends The messages to and from the same contact or phone number will be saved into a single conversation so you may see the entire message history conveniently Send an SMS Attachment options Text message entry field Add Recipient ...

Page 20: ...ill automatically convert to MMS when adding an attachment or when surpassing 10 pages of SMS messages Click the attachment icon in the messaging interface Click to add attachments and create an MMS message Bluetooth Wi Fi Bluetooth is a short range wireless communications technology that devices can use to exchange information and connect to different types of devices which include headsets and o...

Page 21: ...art to scan for all devices within its range and will start display all available devices Once the scan is complete all the devices found will display in a list under available devices Once the device has been identified click on it to connect List of available Bluetooth devices Note The maximum detecting time of the phone is 2 minutes ...

Page 22: ...ower on Wi Fi Click on the desired Wi Fi network to be connected Note Unsecured networks can be connected to directly secured networks require a password or credentials prior to connection To display advanced options click on the available option tab ...

Page 23: ...23 Opera Browser Opera is the fast and secure way to navigate with your Android phone Quick Access Tab History The network connection screen displays the password field ...

Page 24: ...pe of a finger Discover Get recommendations for top stories arts business entertainment and other popular categories based on your preferences Menu Functions Settings App Layout This option changes the layout of the browser New Tabs This option adds additional tabs Clear Browsing Data This option clears any data stored Off Road Images Check to select between different image qualities ...

Page 25: ...rvice To access the Gmail program click the applications menu and click on the Gmail icon and either sign in with your existing account or follow the instructions to create a new account Click menu to access the Opera internet browser options ...

Page 26: ...de Google Play Store Google Drive Google Photos Google Google Calendar and Google Wallet Open Gmail To access Click on the Gmail icon Sending an Email Click the Compose button to create a new email Enter the recipient s email address Enter a subject Compose your message Click the attachment button to add an attachment Click the Send button to send the email ...

Page 27: ...s menu and then the Play Store icon The Gmail inbox is separated by default in three different categories These categories include primary inbox social inbox where all your Facebook Twitter and social media emails are separated to and your Promotions inbox where all your commercial emails are separated You may adjust these categories in Gmail settings ...

Page 28: ... to log in to your Google account when configuring the phone or entering the Play Store for the first time Open the Play Store To access Click on the Play Store icon Search and select between different Play Store categories ...

Page 29: ... on INSTALL for free applications or click on the PRICE for paid applications Follow the on screen instructions to complete the installation Camera Prior to use It is suggested that you insert SD card before using the camera or video camera All photos or videos taken by the phone should be typically stored in the memory card for storage of large capacity images and videos ...

Page 30: ... picture the file will be saved in the cameras gallery folder You can view the photos by clicking the preview box button Recording a Video Aim at the object or scene that the video will be taken Click the Video button to start recording Click on the Video button to stop recording You may adjust various settings for the camera by pressing Menu while in the camera interface When in the standard came...

Page 31: ...31 Chameleon Theme Color Take a picture of any scene or object and change the phone s theme colors to match the picture that was Select between Camera Video Camera Options ...

Page 32: ...32 taken Gallery Take a picture and move the circle around to select the color or shade Once selected click preview Preview the color selected ...

Page 33: ... a single application Open the Gallery To access Click on the Gallery icon Viewing Pictures and Videos Click on an image to view in full screen To play a video clip click the play button To navigate through the gallery slide your finger to the left or right ...

Page 34: ...ugh the MMS message function by attaching a picture and also via Bluetooth Adjust Image Press Menu and select edit to adjust images You may select from different effects that may include Vintage Black and White Instant Latte Litho X Process Crop Rotate Mirror Straighten Vignette Pictures and videos are stored in separate albums or folders ...

Page 35: ... Pictures Click menu and crop to adjust the size of the picture Once the picture appears pinch your fingers in or out to adjust the size To keep proportion hold down any of the four corners of the image and adjust Music Open Music Click on the Music icon to open the Music Player ...

Page 36: ...36 Search Music You may choose to search for music from media folder through artist name song name album name The following formats are available AMR MIDI MP3 WAV and OGG Song Status Track Controls ...

Page 37: ...k on the Home key to move the Music Player to the background You will see an icon on the status bar indicating that the music player is active You may search music from Artist or Song You may also save play and organize music through playlists ...

Page 38: ...M radio uses the wired headphones as an antenna in order to receive signal Before using this function connect the original equipment headphones that came with the phone Music icon while the music player is in the background Scroll down on the notification bar for music player controls while on background ...

Page 39: ...ick on the Home key to move the FM Radio to the background Favorite Channels Click to scan FM channels automatically then click to add any of your favorite radio stations Radio Options Click to add to Favorite Radio Stations Scan ...

Page 40: ...selecting any of the default share options which include Bluetooth MMS Google Drive and Gmail Record Keep the phone s microphone near the sound source Click the record button to record the audio and click the stop button to end the recording Recording Controls Recording Time ...

Page 41: ...torage capacity Please ensure the SD card is installed for extended storage space File Explorer The file manager allows you to search and organize your stored phone files conveniently and efficiently through one program Open the File Explorer To access Click on the File Manager icon ...

Page 42: ... your life s most important moments in one application Open the Calendar To access Click on the Calendar icon Scroll and search through the File Manager for stored phone files You may also search or add new folders from the File Manager interface ...

Page 43: ... event Enter the new event details including name location start date and time Click to save the settings Click on the Date then click on New to enter a new event Enter Calendar information that ranges from Name Location among other options ...

Page 44: ...44 Alarm Clock Click on the Clock icon then click the alarm tab to enter the alarm clock interface This option allows you to add and edit alarms ...

Page 45: ...45 Settings Wireless Networks Click to add edit or delete alarms Then click on the specific hour and minute to set the alarm ...

Page 46: ...gs Wi Fi to power on When on the Wi Fi will automatically search for available networks Any unsecured network can be used directly and any secured network requires a password or credentials prior to connection Bluetooth Power on Bluetooth Once on Bluetooth will automatically scan for any nearby open devices Click to connect device More Wireless Networks Tethering Portable Hotspot VPN Airplane Mode...

Page 47: ... Day Year Day Month Year and Year Month Day Sound Vibration This option sets the phone ring tone settings for receiving calls and notifications Some of the settings include Vibrate volume ring tones ring tones notification dial touchpad and haptic feedback and tones Notification Center Manage alert and update notifications for installed applications Control Center Setup quick settings permissions ...

Page 48: ...PIN lock SIM card PIN Personal Identification Number is used to prevent unauthorized use of SIM card To change a blocked PIN code you will need to unlock the SIM lock then go to the Change Password screen The phone will automatically prompt you enter the old PIN code and ask to enter a new PIN code twice The phone will then prompt you that the change was successful If you enter the PIN incorrectly...

Page 49: ...to determine location Device Only Use GPS to determine your location Power Management View general power consumption information Operation Smart Gestures Set Smart Gesture configuration Click on the gesture and follow the on screen instructions Suspend Option Sets a quick access button on the home screen You may long the press the button to hide it in notification bar Hardware ...

Page 50: ...ut Language Change the language of the phone Personal Dictionary Add or delete words to the custom dictionary keyboard Spell checker voice typing text to speech Google voice typing Backup Reset Backup Data Will back up all application data WLAN passwords and other settings to Google s servers Restore to Factory Settings Restores phone and erases all stored data completely Accounts ...

Page 51: ...d clear any RAM usage Accessibility Power button ends call auto rotate screen Talk Back speak passwords and large text Printing You may print files via Cloud Ready printers Please check Google Cloud Print website for printer compatibility information Developer Options If the phone does not display Developer options press build number seven 7 times in the about phone tab The developer option gives ...

Page 52: ...ion status and firmware updates Storage Connect the phone with the USB cable provided Once connected a connection interface will appear In the connection mode interface select one of the available options to transfer files to your computer ...

Page 53: ...f common problems that may occur when using your mobile phone Try these easy troubleshooting steps to resolve any type of issues you may encounter You may select to transfer files through File Copy For pictures or images select View Photo ...

Page 54: ...ed Check if the phone needs to be charged The battery won t charge Check if the battery is already fully charged Make sure that the battery is inserted correctly Ensure that the battery being used is a BLU approved battery Double check if the charger connector is properly connected to the phone Note Connect charger only after the battery has been inserted The standby time is too short Please keep ...

Page 55: ...cannot make calls Make sure that the number you dialed is correct and the dial key has been pressed Use the full national area code when dialing out of your area or when abroad use country specific international access codes I cannot receive calls Make sure that your phone is connected to a network The caller ID does not display on incoming calls Contact your local network service provider and ver...

Page 56: ...t Received Ensure text messaging is enabled with your service provider Ensure APN settings are configured Carrier dependent The information provided in this user manual is subject to change without notice and BLU Products reserves the right to modify the manual at any given time BLU Products has made every effort to ensure that this user manual is accurate and disclaims responsibility and liabilit...

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