Page 10
The Puck Q12A / Q12W Manual Rev. A
Copyright (c) 2011 Blizzard Lighting, LLC
5. APPENDIX
Keeping Your Puck
™
Q12 As Good As New
The fi xture you’ve received is a rugged, tough piece of pro lighting equip-
ment, and as long as you take care of it, it will take care of you. That said, like
anything, you’ll need to take care of it if you want it to operate as designed.
You should absolutely keep the fi xture clean, especially if you are using it in an
environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled
drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve
the quality of light output. Keeping the fans free of dust and debris will keep
the fi xture running cool and prevent damage from overheating.
In transit, keep the fi xtures in cases. You wouldn’t throw a prized guitar,
drumset, or other piece of expensive gear into a gear trailer without a case,
and similarly, you shouldn’t even think about doing it with your shiny new light
fi xtures.
Common sense and taking care of your fi xtures will be the single biggest thing
you can do to keep them running at peak performance and let you worry about
designing a great light show, putting on a great concert, or maximizing your cli-
ent’s satistfaction and “wow factor.” That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But, like
any complex piece of equipment designed and built by humans, once in a while,
something doesn’t go as planned. If you fi nd yourself with a fi xture that isn’t
behaving like a good little fi xture should, you’ll need to obtain a Return Authori-
zation (RA).
Don’t worry, this is easy. Just send an email to [email protected],
and we’ll issue you an RA. Then, you’ll need to send the unit to us using a
trackable, pre-paid freight method. We suggest using USPS Priority or UPS.
Make sure you carefully pack the fi xture for transit, and whenever possible, use
the original box & packing for shipping.
When returning your fi xture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the fi xture. Please remember that
any shipping damage which occurs in transit to us is the customer’s responsibil-
ity, so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.